The Electric Tobacconist UK Avaliações 

1.343
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From the moment you place an order, this company is absolutely superb. You get an email confirmation straight away, then a tracking reference before you’ve even had time to make a brew. They us... Ver mais

Avaliado com 3 de um total de 5 estrelas

I have used this company for quite some time and the service has always been superb. However, I have noticed with increasing concern that the Royal Mail 48 tracking service is taking longer and longer... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Ver mais

Detalhes da empresa

  1. Loja de cigarros eletrônicos

Informação fornecida por fontes externas variadas

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(1.343)

37 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Orders always arrive promptly

Orders always arrive promptly. Ordered after 5pm and order was dispatched and delivered the next day even with standard delivery. Excellent service.

18 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Issues resolved with speed and efficiency. Shout out to Scott-thank you for your quick response. Always use this company, never any issues and when there is it is quickly rectified. Highly recommended

17 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Faulty Device and SCAM company

Just find out that not just me bought a faulty device from this company!! Don't believe the good reviews that you read on their website - nothing is true! No wonder that they don't have a land line to accept phone call!
Basically I bought a refurbished IQOS 3 device and it can not be charged or used at all.
This company is doing this for a living, stay away from them.

16 de abril de 2024
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hello, thank you for sharing your feedback with us. However, we were unable to locate your account using the provided information. To better assist you and address your concerns, we kindly ask you to respond to our Trustpilot Information Request. This will enable us to verify your experience and resolve any issues promptly. Best Regards - ET Team

Avaliado com 5 de um total de 5 estrelas

Simply the best!

Fast delivery, great availability of the liquids I like, and website really easy to use. Great customer service. Couldn't recommend more highly.

4 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great eliquid vendor.

Been a customer for a few years. Always impressed with the speed of delivery and competitive prices. Huge selection of eliquid and availability of peripheral items like coils.

30 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Was a bit wary ordering off this…

Was a bit wary ordering off this website because not heard of it before and my vape device was very cheap. Checked the reviews on here and gave it a go. Glad I did. Good dispatch and delivery time, great prices and good quality. Will use again. Thank you 😊

15 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bought a vape from here that is faulty

Bought a vape from here that is faulty, BE WARNED, they do not refund you they just send you the product back and say it was "tested" and working. Bad practice, illegal. I shall be complaining to ombudsman as this is a scam company. I have lost my money, lesson learned, disgusting company conduct. No actual contact either, just emails.

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi Jen, thank you for taking the time to provide us with your feedback. We can only accept product returns on items that are sealed/unused or genuinely faulty under our returns policy. Our team treats claims of faulty products seriously and devices are rigorously tested. Upon reviewing the report concerning your device, it was tested extensively over several days using the Terea sticks you purchased. The results indicated that the device performed as expected and was deemed not faulty. As these products are categorised as consumable products, we cannot accept returns for used items that are unwanted or disliked for flavour preferences due to health & hygiene regulations. Nevertheless, we acknowledge your dissatisfaction with the flavours chosen and took the opportunity to provide you with recommendations and additional guidance. Best Regards - ET Team

Avaliado com 5 de um total de 5 estrelas

First order

First order, fast delivery, one of the cheapest online vape sites I have found. Will be ordering again when I need something.
Thank you.

20 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

Good prices, easy to navigate website, nice range of products, and above all very quick dispatch and delivery.

Order at 7.26pm on March 15th....recieved on Sunday March 17th by noon

Thanks!

15 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Delivery issue

Had a problem with my delivery. Package failed to arrive. ET were quick to respond and resolved issue politely and efficiently. A Tracking number when item dispatched would be helpful.

15 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Had an order from this company

Had an order from this company, up till now everything has been fine , but this order two of the vape kits would not keep their charge . Very disappointed with their customer service. Almost impossible to contact them and even more difficult to respond .

11 de março de 2024
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi Amanda, thanks for taking the time to leave us a review. We apologise for any inconvenience you've experienced with your kits. As previously communicated in our response to your identical Google review we noticed that you contacted our Customer Service Team yesterday. Our team received your email and responded within a couple of minutes. We kindly request your prompt response to our team's communication. By doing so, we can quickly resolve any issues you're encountering. Best Regards - ET Team

Avaliado com 1 de um total de 5 estrelas

liquid all is fake - not original product

I ordered edge liquid and all is fake , all bottles was opened, labeling is fake . Not recommended to order from this website. Selling fake products.

1 de março de 2024
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hello, thanks for taking the time to leave us a review. It appears there may be a discrepancy in your experience, as we exclusively source our EDGE e-liquids directly from EDGE themselves. Due to the anonymity of the review, we are unable to verify your experience. It is possible that your purchase was made through an alternative retailer. Therefore we kindly request your cooperation in responding to the Trustpilot information request for further clarity. Best Regards - ET Team

Avaliado com 5 de um total de 5 estrelas

Amazing customer servicesonic…

I have been using electronic tobacconist for years now. I can highly recommend them. So much choice. Its mind boggling.
I have today used the email customer service, which is really quick. Same day response. The people are just really helpful, kind and friendly and do their utmost to help out sort anything out and also to explain problems/ queries. Never condescending or make you feel stupid.
Thoroughly impressed. Great quality. Great offers. Great tastes. And always a super quick delivery.

6 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Above & Beyond....

I highly recommend this seller. Super fast communications by several members of staff. I had an issue with my parcel but they went above and beyond to put this right. I am very grateful for that, it is clear to see they are honest and genuinely care about their customers.

Thank you, I will be returning very soon :)

21 de fevereiro de 2024
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi John, thanks for taking the time to leave us a review. We're very sorry to hear you didn't appear to receive your order. To get in contact with us via the Help Desk you need to select the option "UK Standard 1st Class" for Royal Mail 24 Standard or alternatively, there is an option "Not sure". Upon checking your tracking I can confirm the order was delivered on Thursday, 22nd of February. Our team has contacted you via email with further information. Best Regards - ET Team

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