Fantastic company to deal with. Fast delivery, top-tier customer service, and I love all the little extras they add in. Nothing is ever too much trouble, and the whole experience from start to finish... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Fantastic company to deal with. Fast delivery, top-tier customer service, and I love all the little extras they add in. Nothing is ever too much trouble, and the whole experience from start to finish... Ver mais
A empresa respondeu
I just wanted to leave a review for Mairéad and thank her sincerely for all of her help throughout this process. Unfortunately I had repeated issues with two robot vacuum units, which was... Ver mais
A empresa respondeu
No way to cancel order online, if you can order online you should be able to cancel your order online. I instantly sent an email and still nothing just a generic a ticket has been created email.... Ver mais
A empresa respondeu
Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... Ver mais
With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide
Ormonde Business Park, R95 X795, Kilkenny, Irlanda
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered Ninja air fryer, paid express delivery fee and it arrived TWO days later - Brilliant
got here on time just still trying to set it up
Was not impressed taking a photo id and not giving it back did you hear of gdpr totally wrong
I ordered a gaming chair from electrocity which arrived very quick but was damaged. It was dealt with straight away. Customer service is excellent, Ronan thank you very much, it was greatly appreciated how you turned it around. Would purchase again and highly recommend.
Very fast delivery, very good customer service.
I ordered a american fridge in the Kilkenny store in August, i was fully aware that i would have to wait for the 6-8 weeks they stated at the time
I contacted Kilkenny store at 8 weeksand when i finally got a call back they said bad news was it wasn't there but was definitely in on Nov 26th-28th.
I called back the week of Nov 26th to be told that it had come in and was marked for me (16 were due in and 5 were pre-ordered, i was one of the 5), but it had been sent to someone else, but not to worry because more were coming in on Dec 16th..... fantastic quality of service.... not
I expected that click and collect would mean arrive, collect and go but I was waiting about 10 minutes, in store, on my spot.........no one wants to be waiting in doors in these times. Customer service once I got to the counter was very good.
I’ve ordered three different appliances from electricity in the past week. Two of the items were collected directly from the store where I received excellent and prompt service and the third item was posted out express post, arriving within two days. I highly recommend Kilkenny ElectroCity for friendly and efficient service.
Straight-forward process for click-&-collect and a quick pickup in the Kilkenny store. The staff were helpful and courteous.
Thank you so much to Ronan on assisting me on getting my particular tablet during the Black Friday sales! He was extremely accommodating and assisted me in everyway possible when I was experiencing difficulties on my side. I ordered the tablet on the Thursday and it arrived by post on the Friday! I wasn't aware of ElectroCity prior to this but I will order off the company again if I need any technology products! Thanks again. 10/10 service!
Fairly sad state of affairs, when you have to email their support to request the tracking details. Ordered a TV for my partner a week ago, and ordered a stand for it on Amazon the day after, the stand arrived from Amazon UK today and still no sign of the TV from Electrocity, a delivery within my own country. Their support couldn't even tell me where it was. Never again will buy here, that's for sure.. Stick to the bigger names like Power City, Harvey Normans or Currys..

Resposta da ElectroCity
Clean and easy to use web site, kept very informed about processing and delivery, and delivery was incredibly quick.
Delivery was delayed but responses timely and happy overall with service and with the product
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.