Elegance of Elena Ltd Avaliações 

I ordered shoes for my wedding from Elegance of Elena. At the time, they didn’t have the style I wanted in stock, but the customer service team responded quickly to my email and informed me of when their delivery was due. When they had a problem with their courier and I enquired about it, again they were very quick to respond and apologised for the delay. I couldn’t fault their team and the shoes are gorgeous!

The customer service was excellent. The telephone was answered promptly. I spoke with Chloe by telephone who was able to answer my queries and very kindly sent out my order on the same day that I placed it so that I could receive it in time. Highly recommended

Fantastic service. The shoes I wanted weren't in stock so they phoned round to source me a pair and they were delivered within 48hours. Fantastic customer service and communication. Would highly recommend them and Layla especially

Purchased two tiaras - quality good and item as described. However, there were two issue with my order:
1) The website says orders are delivered in 3-5 working days, but it took 13 working days. I was not informed until chasing up directly on the website
2) Despite the website listing 'tiaras' in a separate category to 'hair accessories', I was informed upon wanting to return one of the tiaras that it counted as a hair accessory and was therefore not possible to return. I had not opened the package.

Edited after response from seller: claims are not accurate, I have chat transcripts from 19 May and order shipment confirmation from 23 May, with the order received on the 24th.

Very pleased with my wedding shoes, I need a wide fit and the ones I chose are great, so comfortable.

Excellent customer service . Very quick delivery . My veil is gorgeous . Highly recommend

Contents of box were very under whelming.

Me and my fiancé were looking forward to opening it together and for the price of the box, the contents seemed to be very low budget.

I'm staying for another month see if it's a one off as we still love the principle behind it

Superb shop, superb staff. Layla was so helpful when I first went in to ask to ask if they had anything for mother of the bride/groom. Yes, they worked with me and advised me from looking to the final selection, then getting it delivered early for me. Thank you xx

Beautifully made shoes and a prompt delivery .

A great experience with Elegance of Elena overall, I didn't end up keeping the shoes as they didn't fit but they were of superb quality and beautified packaged snd I would shop with this company again. Both Layla and Chloe kept me well updated on the delivery of a preorder pair and on the returns process and I felt well looked after.

Layla went the extra mile to find me shoes and a bag
For a wedding I attended yesterday
They were perfect and the dress and shoes had plenty of complements
I will definitely order again
Thanks once again
Beverley Fletcher xx
Ps The Wedding was Perfect in every way xx

I was recommended the Oakley shoes by by trainer Chloe. Came to the shop to buy my wedding shoes bought and left with them on the same day. Both girls were very welcoming and lovely, I love the little keepsake to wear in my shoes on the day too I’m also going back to get my hair piece. Would highly recommend 💕💒

Welcoming and friendly staff, we were welcomed by Layla & Chloe. We went in to get some bridal shoes for my sister! The girls knew exactly which products to show us and were extremely helpful in assisting us to pick out the right pair for the bride! Chloe has also given us some fantastic recommendations on which hair pieces look best with the bridal gown and we plan to return to buy one in the next couple of weeks. Thank you to the staff for all your help with this really important and special day.

Website stated the product was in stock so I placed an order. To their credit they got back to me the following day to say that there was an error on the website and they could not supply the shoes until end of May. As this was unsuitable for me I advised them that I would have to cancel my order. They thanked me for being understanding however they did not refund my payment immediately and I still had to wait the standard refund period for my money to be reimbursed (and had to chase them). I was very unhappy about this as I feel this should have been refunded immediately due to their error.

Beautiful shoes & got them in the sale - even better. Very quick delivery - can't wait to wear them for my wedding.

Absolutely life savers. I get married on Saturday and have been let down last minute. The lovely lady bent over backwards to make sure that my items are with me in time for my wedding. Five star service and professionalism. I cannot Thankyou enough for everything!!!

The item I ordered was not suitable very well made boots tottaly like the picture but unfortunately not suited to me. Would recommend this company

Little sittingbourne Kent

Ordered for the 1st time my granddaughters flower girl dress ,had a few question n the girls were prompt n amazing dress artived earlier than i thought was wrapped deautiful n upon opening was over the moon quality was fabulous exactly what i wanted .
Would definitely use again n highly recommended x

Very helpful when my order got delayed, nothing was an issue and shoes are beautiful