Elegance of Elena Ltd Avaliações 

185
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have had counselling sessions in the past on many occasions witch was all helpful But Elena is on another level through the 8 sessions I had she has enabled me to understand myself and I really c... Ver mais

Avaliado com 5 de um total de 5 estrelas

Welcoming and friendly staff, we were welcomed by Layla & Chloe. We went in to get some bridal shoes for my sister! The girls knew exactly which products to show us and were extremely helpful in assis... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service. My ordered shoe was unfortunately going to be delayed beyond my wedding date. However Angela contacted me and offered me various options, including an alternative... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

James and layla were an absolute massive help, was unsure when my suit was coming the one i ordered was the wrong size and i rang to see when they were dispatching just aswell, they then covered the e... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Vestidos de Noiva

Escrito pela empresa

Bridal Boutique in Leicestershire stocking a huge range of luxury wedding dresses in sizes 6 to 36, Occasion Wear, Children's Wear and accessories. Our online bridal store has wedding accessories, wedding gifts, flower girl dresses, Mother of the Bride, occasion wear, prom, bridal and occasion wear shoes and accessories. Free bridal consultations available. Don't want a white or ivory dress? We can dye our wedding dresses and bridal shoes in any colour of your choice. Looking for comfortable wedding shoes? We offer a range of mid-heel and flat wedding shoes in a variety of sizes. Elegance of Elena Boutique welcomes all couples and provides a safe, fun and welcoming environment.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

185 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(185)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good quality shoes

Good quality shoes , and speedy delivery . Customer service absolutely excellent!

14 de março de 2022
Avaliação não solicitada
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

Thank you :)

Avaliado com 5 de um total de 5 estrelas

I just want to say a great big thank…

I just want to say a great big thank you for a very helpful and prompt service. I ordered the shoes on Tuesday and they arrived today Thursday.
Customer service outstanding thank you once again.

10 de março de 2022
Avaliação não solicitada
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

Thank you :) we are so pleased you found our customer service helpful. we hope you love your order :)

Avaliado com 5 de um total de 5 estrelas

Great service!

Great service, organised next day delivery for me as I had been let down by another supplier. Included something old for my wedding day which I thought was a lovely touch. Would definitely recommend!

9 de março de 2022
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

Thank you , we are so pleased we could help :) have a lovely day and please feel free to tag us on social media when you wear your beautiful shoes x

Avaliado com 5 de um total de 5 estrelas

Perfect for the big day!

Amazing quality product with great attention to detail. Super fast delivery, in time for my wedding dress fitting. Service is spot on and I received a lovely, personal surprise ready for the big day.
Thank you so much!

8 de março de 2022
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

Thank you for your lovely review :) , we hope you have an amazing day and if you would like to share it with us tag us on our socials we love to see our brides on their special days :)

Avaliado com 5 de um total de 5 estrelas

Fab customer service

Very happy with the customer service at Elegance of Elena, they have been very prompt in replying to my email and I am very happy with the product. A special shout out to Layla who has gone above and beyond to make sure that I got my shoes in time!

7 de março de 2022
Avaliação não solicitada
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

Awww thank you so much, I actually saw your shoes today dyed and they look beautiful, Layla will love this review thank you 😊

Avaliado com 5 de um total de 5 estrelas

Lovely shoes

My wedding shoes arrived and they are absolutely beautiful. They seem comfortable so far as I am wearing them around the house to break them in. I am so excited to wear them on my wedding day. Customer service was quick and responsive and my shoes arrived surprisingly quickly.

6 de março de 2022
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

thank you :) , if you want to tag us with your shoes on social media we would love to see them on your special day :)

Avaliado com 5 de um total de 5 estrelas

Go above and beyond

The team have been more than helpful and have gone above and beyond in helping me find the perfect wedding shoe. Communication is great and super quick the ladies are really lovely!

4 de março de 2022
Avaliação não solicitada
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

Thank you 😊 , we are always happy to help and we are so pleased you felt looked after x

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service, I love the shoes I received and the special little gifts that came with the shoes really did make it special thank you

1 de março de 2022
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

Thank you 😊 xx

Avaliado com 5 de um total de 5 estrelas

Beautiful shoes and excellent service!

The wedding shoes I ordered were beautiful, great quality and exactly as pictured and described. There was a slight delay in receiving them, however I e-mailed Layla, and she instantly responded, apologising and thoroughly explained what had happened, and kept me updated throughout. A lovely thank you note was packed with the shoes along with a sixpence, which I will be putting in my left shoe for good luck on the day!

Thanks again to Layla and the team at EoE, will recommend you for any future brides I come across! :)

24 de fevereiro de 2022
Avaliação não solicitada
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

Thank you so much for your kind words :)
Layla will be so happy to know she was such a huge help. we hope you have an amazing day :)

Avaliado com 5 de um total de 5 estrelas

A short wait for my sandals

A short wait for my sandals, but it was well worth it. Beautiful quality and style and fits true to style. Exactly what I wanted.

18 de fevereiro de 2022
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

Thank you , we are so pleased you love your shoes :) xx

Avaliado com 5 de um total de 5 estrelas

Brilliant communication and customer service

Brilliant communication and customer service. The product was delayed due to them not getting the product but they were very apologetic and once they received the product on their end they shipped directly to me.

18 de fevereiro de 2022
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

thank you so much for your kind review :)

Avaliado com 5 de um total de 5 estrelas

Perfect wedding shoes!

Ordered my bridal shoes from Elegance of Elena; they arrived quickly and are perfect! Also came with a lovely little extra which I will keep a secret here so that other brides get a lovely surprise like I did :)

Thank you so much xx

11 de fevereiro de 2022
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

thank you for your kind words , we are so pleased you loved the little extra touch :) have a wonderful day

Avaliado com 3 de um total de 5 estrelas

Lovely items but....

Lovely items, but still waiting for returns refund 10 days later. Not good if you've returned a few items it amounts to a lot of money.
NB. EOE has now been in touch via email and apologised and promised to get this actioned on Monday. So thank you for the quick response.

5 de fevereiro de 2022
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

We apologise for the delay. As we explained in our email ,This is not how we usually conduct our business and deal with our customers at all. Sadly Covid did hit our team hard however back to normal now . We are doing our very best to keep everyone updated and keep things moving. I cannot apologise enough for this. We take all reviews personally as our customers mean the world to us.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, communication and the shoes are simply stunning. I loved the personal touch of the shop owner and the effort she put into accommodating my needs.

2 de fevereiro de 2022
logotipo da Elegance of Elena Ltd

Resposta da Elegance of Elena Ltd

Thank you so much for your kind words , we are so glad you enjoyed your experience :), we hope you have a wonderful wedding day xx

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