Elegance of Elena Ltd Avaliações 

The item itself is beautiful, unfortunately just not suitable for me. It was clearly advertised as covered by the 30 days return policy. I returned the item in its original unopened condition after completing a returns form, which the shop accepted. I was then told that they could not arrange return postage for me due to an error in their system, the fact that I live in a rural area not covered by their courier and they do not arrange international returns. I live in one of the biggest cities in the UK. Fortunately despite the above, their system had actually emailed me a return postage label (twice) with which I managed to return the item. The next day I received an email to say there had been an error and the item was non returnable and had only been advertised as such due to an error on their website, which they could not be held responsible for. I have sent screenshots as proof that this item was advertised as covered by the 30 days return policy, but they have refused to refund me and have sent the item back out to me again without instruction or permission, as they inform me their T&Cs state tiaras cannot be returned. Sadly there was no mention of this on the product page, but the item was specifically described as covered by the 30 days return policy.
To say I am disappointed is an understatement. It is the worst customer service I have ever experienced. I am sure, given the multiple glowing reviews that shopping in store is a delight as is dealing with them if you don’t have to return something, but please be careful when ordering online from them.

If I could give this company 100 stars I would. Beautiful wedding shoes, amazing customer service, personal emails to help me find me perfect fit and style of shoe, wonderful company. Beautiful packaging and very thoughtful little touches to how the shoes arrive as well. Couldn't recommend this company enough.

My shoes are perfection! Absolutely in love with them and absolutely loved the addition of the sixpence, what a beautiful touch!

Love, Love, Love!
Thankyou guys, would highly recommend!

Excellent customer service. They didn't initially have the size I needed but managed to find a final pair of shoes in the right size and sent them to me just in time for my wedding!

Couldn’t fault the products they were of good quality even though they had nothing suitable for me. As for the company I will never deal with them again. Awful service!!!!! Trying to get your money back is a real mission and then once you do get it back it has been under refunded. Avoid like the plague. I will not be recommending. Just to update I only ordered two pairs of shoes so there was only one discount code. I have several unanswered emails so your staff didn’t go above and beyond. You didn’t deserve the removal of the last review but the owner called me and fed me a line. Your service has been appalling from the beginning so gave me no confidence from the beginning. Shoes that should have been sent out as they were found sitting on a shelf instead I was made to wait. Never have I waited so long for money to be returned. All in all an absolute disgusting experience!!!!!!!

Excellent customer service and quick delivery, I needed the bridal shoes within 2 days and I received them on time, very happy, thank you

Couldn’t recommend this company enough. Excellent customer service and the shoes were everything I thought they would be and much more. Thank you so much for exceeding my expectations

Ordered my wedding shoes from Elegance of Elena and was nervous as never ordered shoes online before.......I shouldn’t have been though....my shoes are perfect! Even more beautiful in real life. Great customer service and packaging! Would order again! Thank you!

Super quality shoes and excellent, fast customer service! Thank you.

Beautiful wedding shoes, packed so beautifully along with a silver sixpence in a lovely presentation box, fantastic quick and professional service

I have nothing but positive to say about Elegance of Elena! After months of searching for my dream wedding shoes I found a pair that I fell in love with. I ordered them through someone on Etsy and recieved an email saying that they were out of my size (the size they said they were out of were NOT the size I had ordered) and gave very little info after that. I decided to keep searching and came across Elegance if Elena. After reading reviews I ordered my shoes. Unfortunately, they were out of the shoes I ordered as well but they were quick to let me know that they would have more in stock by the end of September. They offered me free one day shipping if needed and also sent pictures of similar shoes that they had in stock. I decided to wait and once the end of September arrived I started getting nervous about the arrival of my shoes and began to email.
Let me just say my panic was quickly eased. Every email I sent was quickly answered. They assured me my shoes would be on time. Even through the fuel shortage they kept and contact with this panicked bride and gave me all the reassurance I needed.

My shoes arrived this past Saturday and they are beyond beautiful! They also included a sixpence for good luck and my something old.

I could not be more pleased. Elegance of Elena rocked this American girls wedding shoe world!

I found Elegance of Elena on the internet. I phoned up asking about shoes and handbags for my daughters forthcoming wedding. The lady I spoke to was helpful and emailed me with bags that would match the shoes I’d ordered. Unfortunately the shoe colour didn’t match and the other shoe was unsuccessful as the style didn’t go with my outfit but I’m hopeful that I’ll be able to find something there in the future. Order arrived quickly and returning was easy too. I’m just waiting for a refund now but sure that’ll be very soon. I’ll keep looking on the website which has a very good selection. Would certainly recommend this company.

Having been previously let down by a supplier for my wife's wedding shoes and having looked everywhere else, we eventually found them available on the Elegance of Eleanor web site. They were fantastic at every stage and even offered to lone us a similar pair of shoes for her dress fitting as the ones we wanted might not arrive in time. When it looked like E of E's supplier was going to let them down too, they got right in to it and procured the last pair in the country and got them to us on time.
I was kept in the loop at all times and my wife was thrilled to get the shoes she wanted.
Faultless service!

Great service and great packaging with a little gift inside . I loved it

The most beautiful boots!
The detail and thought in the packaging was outstanding, brought me to tears and will most definitely be wearing my sixpence in my shoe on my wedding day! Thank you

I ordered this footwear for my wedding. Unfortunately DHL lost my package. The tracking service said it was on delivery but it never arrived.
When I emailed Elegance of Elena to say that it had got lost, they pulled out all stops as they knew it was for my special day. They phoned me personally and because they did not have my size in stock, they arranged to get a pair made specially so that I received them in a timely manner.
They even put a little surprise gift and personal note in the packet to make up for the inconvenience even though it was not their fault.
A fabulous caring service and the boots were fabulous. Any bride is in safe hands with this company as they clearly care

Stunning shoes ! Beautifully presented in a box that is a keepsake not just storeage

Well done for exceeding expectations.

I was worried about buying online but these shoes are perfect for my wedding day! So comfy and exactly what I wanted. Great customer service online too.

I ordered a really lovely pair of bridal shoes, with lovely tulle ties which came beautifully wrapped in a pretty box with separate bags for each shoe. There was a nice touch of a little shiny sixpence in a small box too to bring good luck on the wedding day. I love my shoes, they're gorgeous and match my dress really well and I cannot wait to wear them on my wedding day.

I ordered a pair of shoes which arrived promptly and which I am very happy with. Excellent service - thank you