On more than one occasion I have contacted Emac by phone to cancel service plans due to a change of vehicle in order to take out another one. It has not always been possible to simply transfer plan f... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I used EMac for my service plan on 2 previous Kia proceed cars had no issues at all. Was straight forward getting first plan transferred from one car to the other instore at my local dealer who di... Ver mais
A empresa respondeu
DON’T WASTE YOUR MONEY!! And don’t fall for all these probably fake ‘positive’ reviews! Scam of a company, that will just pass the blame to a single person working there while a family is 100’s of pou... Ver mais
A empresa respondeu
From my bank statement, I found I had a duplicate car service plan. I called EMaC. The staff were extremely helpful in cancelling it for me and refunding the charges incurred. Very happy.
Detalhes da empresa
Escrito pela empresa
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Informações de contato
EMaC House, Southmere Court, CW1 6GU, Crewe, Reino Unido
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Excelente
7 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horrible service which was delayed 3…
Horrible service which was delayed 3 months to get maintenance on my vehicle. I had to be the one following and chasing the status and updates. I will never by a maintenance plan again because of the service I was provided by you and your third party you contracted the work out to.
3 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Being in the process of buying a new…
Being in the process of buying a new car, I no longer needed my last service.
Jason was brilliant and sorted it all out over the phone and I received my money back 3 days later 😀
20 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Policy review
Rang to discuss refund of policy as previously advised, two policies were running simultaneously. Agreed after discussion though there was a lack of clarity from the advisor and the conversation didn’t give me confidence .
20 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your review. We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. If we can help clarify with anything, please do not hesitate to contact us.
Kind Regards,
James at EMaC
EMAC GREAT HELP
VERY POLITE AND HELPFUL AGENT ANSWERED ALL MY QUERIES
24 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Had a funding question on my service…
Had a funding question on my service plan.
Telecom with your agent who explained
the details and satisfactory answered my questions.
20 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good service.
Looked after my issue in a professional way.
20 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Really Easy
Got through on the phone easily, very helpful gentleman dealt with me and sorted my request easily and quickly. Very happy with the excellent service
21 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Had to go through a lot of different menu choices
Had to go through a lot of different menu choices before I got through to a young lady who was more than helpful. Very pleasant and explained everything in detail. Very happy with the service.
22 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good service with no problems.
Good service with no problems.
Would recommend.
17 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Answered query quickly and efficiently
Answered query quickly and efficiently
20 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Updated registration details on service…
Updated registration details on service plan change handled smoothly
16 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
New car service plan with Emac.
I ook out a service plan with Drive Vauxhall. My ' schedule' documents arrived by email minus the schedule. After phoning twice I was assured it would be emailed each time within 24 hours. Both times the schedule was still missing.( Nice welcome letter informing me of a free car wash when the car is serviced) At the third time of asking Joe offered to send the schedule by post. However it could take 7 -10 days.Thank heaven we still have snail mail.Otherwise the calls were answered quickly and professionally. Shame about the technology at Emacs end.
15 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Getting through took a while but when i…
Getting through took a while but when i did get through. The lady i spoke to was very helpful.
I also emailed Emac and got a quick response which was very helpful with a full breakdown of my service plan
20 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Recent dealings with this company were…
Recent dealings with this company were very satisfying
20 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very pleased with customer support from…
Very pleased with customer support from EMac. The person I spoke to listened to my query, looked into it there and then – and then sorted it out.
22 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Phoned call centre to change DD date
Phoned call centre to change DD date - didn’t have to wait long before talking to adviser. Really friendly, cheerful and helpful. Backed the phonecall up with written confirmation too.
8 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Roof, bonnet and boot not covered.
We were conned into buying this contract by Sytner BMW in Cardiff. The saleman promised us that ANY minor damage to the bodywork would be covered. A technician would be sent out, with all the right kit and the repair woul be made tout de suite.
Once we had paid we were then sent the contract. "No need to read this" because it was recommended by the BMW salesman - ANY damage would be repaired. More fool me!
It has become apparent that we have been conned by the BMW dealership. The staggering list of exceptions include: the bonnet, the roof, the boot and any plastic surfaces. So we have carved out £699 for the occasional door-ding.
Sytner BMW Cardiff refuse to engage with me to have a discussion about a mis-sold product. The salesman either lied or did not know what he was talking about.
When you log a repair request, if they reject it they simply bin the request. You get no feedback, email, text or call unless you email them directly. Even then, they only quote their contract back at you.
I put my hands up for not reading that and foolishly trusting the BMW Sytner Cardiff salesman. MY BAD! I am an idiot!
After our car was showered in stones one day, the windscreen cracked and the roof edge and driver-side door were all chipped. The request to repair the roof has been completely ignored and the damage to the driver's door will be repaired... in 10 week's time!
If you want only 50% of your car covered by a £699 policy then this is the product for you. Otherwise, pay your local paintshop £100 to fix your dings.
1 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Change of Address
I needed to change my Emac service centre because of a home move. The whole process was very efficient and I’m now using a different service centre in our new location.
20 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Great help.
I had a problem today with a missed direct debit payment. I phoned EMaC and spoke to Kay. She sent me a link to update my payment and all is well. Kay was very friendly and professional. Please thank her for me.
18 de julho de 2026
Avaliação não solicitada
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
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