Thank you Xavier, he provided very nice and excellent service. We love the bike, it is better than our expectations. Full speed can be over 90km/h!!!Nice shape nice color. Highly recommend the removab... Ver mais
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Veja o que dizem as avaliações
The people were very friendly & helpful, any questions I had they have been there to answer The process to purchase the new Hornet XI was fast and efficient Highly recommend this company Xavier... Ver mais
Came back for another Segway kick scooter. Emma has the kick scooter for my kids. Kristy offered nice customer service and explained the features and maintain very clearly. Thanks Kristy!
These guys are awesome! I walked in looking for an ebike and it took me about a week to decide which one I wanted to buy. Dean,Xavier, and Kristy was very helpful with making my decision alot easier a... Ver mais
Detalhes da empresa
Escrito pela empresa
EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.
Informações de contato
438 Spadina Avenue Unit #2, M5T 2G8, Toronto, Canadá
- 1-888-510-3666
- sales@emmo.ca
- emmo.ca
4,5
Excelente
505 avaliações
Respondeu a 63% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Financing options available
They have financing options which are open and can be paid at any time. I like that since that will help me save some money when I pay it in full earlier.
The bike has a long range battery which is the hornet x . I this will help me generate alot of income early.
16 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Mwanje,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
160 km range is excellent for a e-bike…
160 km range is excellent for a e-bike of this price. I am glad to have come to the EMMO store after my bike was stolen. I previously also had an EMMO. I got the return customer deal and I am happy for it. Their product colours are amazing with the metal sparkle, I love it. 💯💯
13 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Raton,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
I love Emmo they have been around my…
I love Emmo they have been around my neighborhood for a while and I’ve seen so many people riding them around. Finally decided to visit their store and do a test ride. I have to say I love the bike and the comfort electric gives compared to regular bicycles. The prices for Emmo are on the higher side but completely fair if you take into account their quality and their after sales services. I recently got to know they own their own factory which in my humble opinion makes a lot of difference.
13 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Mahfujur,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
This would be my second bike from emmo…
This would be my second bike from emmo and i am surprised how long it lasted me. I had a bike before from a difderent brand and it wasnt comparable. Thanks for everything the downtown location.
13 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Md Khaled,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Resposta da Emmo Electric Bikes Canada
Dear Edward,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
I am crazy about the bike and it’s so…
I am crazy about the bike and it’s so fast and stylish. EMMO has always helped me with service of my old bike so now I chose to get their bike. Excited!
11 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Tareg,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
The red color for the hornet x.i is my…
The red color for the hornet x.i is my favourite. Looks really pretty in person there are metal flakes. And the range is excellent too. Happy to have gone with emmo ebike.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Manoharan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Peer pressure to gladness
Almost all of my friends own an emmo bike so I was also inclined towards it. The quality is great and I am happy with the purchase.
The travel distance is according to my needs and at a great price too. Thanks emmo toronto
10 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Md Masnun,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Great Quality and Great Petformance
Great Quality and Great Petformance. happy with the recieved produxy and would reccommend others to checkout emmo ebikes!👍
9 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Redowan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
This product is very usefull.
This product is very usefull.
From my point of view in a word supercalifragilisticexpialidocious
9 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Tareq,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Love the tracking system that they…
Love the tracking system that they have, fits in the bike well. Glad to have chosen this store. The service was reliable and the prices are fair for the items!
5 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Imtiaz,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
For an extended battery I cannot…
For an extended battery I cannot reccommend hornet more. It is amazing and i am glad to have made the decision to get one.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Sorowar,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Excellent choice
Excellent employers and very helpful in explaining everything I need to know before I ride 👍
3 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Ty,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Came here to buy the second bike and…
Came here to buy the second bike and they did a great job on service. Especially, FaFa introduced me the bike function and had a test drive with her. The e-bike is an amazing experience I had so far.
2 de setembro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Matan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Thank you for all the help Dorin!
Thank you for all the help Dorin. EMMO EBIKES Vaughan has the best customer service!
28 de agosto de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Ali,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Very slow pickup speed
I purchase the spurt pro with the Removable 48V/20Ah Lithium long range battery the bike as very slow pick up speed only can hit 28 km at it's best and looses charge fast they lie and said there's no factory date on the battery..every samsung battery as factory date.. ...very disappointed
Entry level e bike that's over price.
25 de agosto de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Curtis,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
So far so good...now now
Fast forward from my August positive review and going from100kms to about about 1000 km I have put on my Ikong Pro. There has been a clicketting sound coming from the crank set that my retailer and Emmo Service team have not handled. I am about 1.5 hrs from the original retailer and have asked many times for a service shop in the KW area, but no help. Love the Bike, not so much the after sales service.
26 de agosto de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Peter,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Thank you to Waris Emmo Bikes downtown TO
I would like to thank Waris from the Emmo bikes downtown location in Toronto.
He was kind, patient, friendly and informative.
I was a wishy washy customer and was very on the fence about purchasing a bike.
After many days and chats i finally made up my mind to purchase an ebike.
Thank you Waris for working with me and your patience.
Absolutely great customer service.
So far I love my bike and will review it shortly , i just felt Waris deserved a review of his own.
21 de julho de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Michelle,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with myself at Emmo DT. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Poor Service - Trying to resolve for almost a year!
June 14, 2024 we ordered two EMMO electric bikes, the one bike was in stock, so we were upsold to the Monta Pro. We received our bikes mid to late July 2024. September 2024, we had emailed and called EMMO regarding the battery, which will not hold it's charge. We were told then that nothing could be done, now one year later the battery not charge. We paid $2,127.57 for this bike and to replace the battery I was quoted $790, however, when I go to place the order it comes up at $1,090 and still need to have shipping added. At this point, if we spend the $1090 for the replacement battery, we have a +/-$3,200 electric bike. At this point, we have an expensive piece of garbage to take to the dump. When we are striving to support Canadian Business, it appears that this Canadian Business is not concerned with goodwill. If EMMO would have dealt with our issue in September 2024, we would not have the current issue. I have noticed that the only reviews that EMMO/Trust Pilot seem to post are the good reviews. Unhappy customer and will share my frustration with anyone looking to buy an EBIKE
23 de julho de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Mark and Dierdrea,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
Emmo staff answered all my questions…
Emmo staff answered all my questions both via email and phone before my purchase. I eventually settled on a Vegar Pro e-bike model. I’m very impressed with the fit and finish as well as the performance of the bike. Emmo shipped it quickly and every contact I had with the company has been positive and helpful.
18 de julho de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Greg,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
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