Thank you Xavier, he provided very nice and excellent service. We love the bike, it is better than our expectations. Full speed can be over 90km/h!!!Nice shape nice color. Highly recommend the removab... Ver mais
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Veja o que dizem as avaliações
The people were very friendly & helpful, any questions I had they have been there to answer The process to purchase the new Hornet XI was fast and efficient Highly recommend this company Xavier... Ver mais
Came back for another Segway kick scooter. Emma has the kick scooter for my kids. Kristy offered nice customer service and explained the features and maintain very clearly. Thanks Kristy!
These guys are awesome! I walked in looking for an ebike and it took me about a week to decide which one I wanted to buy. Dean,Xavier, and Kristy was very helpful with making my decision alot easier a... Ver mais
Detalhes da empresa
Escrito pela empresa
EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.
Informações de contato
438 Spadina Avenue Unit #2, M5T 2G8, Toronto, Canadá
- 1-888-510-3666
- sales@emmo.ca
- emmo.ca
4,5
Excelente
505 avaliações
Respondeu a 63% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Bike!!!
Great bike!
It is perfect for what we were looking for in an electric cruiser/hauler.
The company was very helpful and got the bike to us very quickly.
I would definitely recommend.
3 de outubro de 2025
Resposta da Emmo Electric Bikes Canada
Dear Nick,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Great customer service
Great customer service, the bike is very nice too, just shipping could have been a little better but other than that I'd return again. Not that shipping was too bad, just took longer than expected.
1 de maio de 2025
Resposta da Emmo Electric Bikes Canada
Dear Micheal,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Very dependable well constructed
Very dependable well constructed, coming up to 3 yrs no issues although it got very low klms..I am satisfied with my Emma and I really enjoy biking
3 de outubro de 2025
Resposta da Emmo Electric Bikes Canada
Dear Ronald,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Had all kinds of trouble with it i…
Had all kinds of trouble with it i payed alot of money for the bike.. bought extra battery's still say to the day they was no new held a very poorcharge...almost got ran over in a roundabout.as i was going around the doub le kick stand bolts fell out then it dropped hooking in the road had to jump off..got a good scare..i am on a disability and dont drive thenthey expected me to pay someone and bring to them..was really up set with the serviceŕe..i send few e.mails..and for the date i am not sure..but was not long after i bought it
24 de maio de 2025
Resposta da Emmo Electric Bikes Canada
Hi,
We’re very sorry to hear about the issues you’ve experienced with your bike and we truly understand how frustrating that must have been.
Please bring your bike to one of our authorized service centers so our technicians can inspect and repair it for you. We’ll do our best to get it back in proper working condition as soon as possible.
Thank you for your patience and for giving us the chance to make this right.
— Emmo Service Team
My bike is amazing just hate how I…
My bike is amazing just hate how I gotta charge so often and it can't make it across my city but I still love it for getting around
3 de outubro de 2025
Resposta da Emmo Electric Bikes Canada
Dear James,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Two batteries failed and a motor
Two batteries failed and a motor, and the front light. I would like a replacement bicycle.
11 de janeiro de 2025
Resposta da Emmo Electric Bikes Canada
Hi there,
We’re very sorry for the trouble you’ve experienced with your bike. Our records show that we’ve already sent you the replacement battery, motor, and front headlight to resolve the issues you mentioned.
Could you please let us know if there’s anything else still not working properly? We’ll be happy to assist further and make sure everything’s running smoothly.
Thank you,
The Emmo Canada Team
Resposta da Emmo Electric Bikes Canada
Dear Jacob,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Resposta da Emmo Electric Bikes Canada
Dear Shawn,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Emmo stands behind their product.
The store I bought my Emmo from closed down, but Emmo stepped up to resolve a problem I had. I was able to send them my odometer for a hardware update and they have returned it by courier at no cost apart from the shipping. Great service and quick as well.
2 de outubro de 2025
Resposta da Emmo Electric Bikes Canada
Dear Rosalind,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Excellent experience and quality
Salesperson: Xavier
He gave me excellent experience on my purchase process. I have great test driving experience on two scooters- Nok and monster S. Both of them have an excellent appearance and performance. I love them so much. At least, he also teaches me how to take care of my scooter to maximize the battery life. Highly recommend EMMO E-BIKE for everyone.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Cao,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Extremely professional customer service…
Extremely professional customer service and very knowledgeable. The products are extremely high quality and I am glad to have made the purchase.
The long range battery on the emmo Hornet is all I need to work all day. And I like the metal casing of the frame.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Emmo Electric Bikes Canada
Dear Hailezghi,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
20" e-bike
20" wheel size is perfect, battery easy to remove & insert. Remaining charge easy to read, Power on off button on handle is extremely handy to use. Step-through frame design, easy to get on and off the bike. Folded e-bike fits into car trunk. Weight is just manageable.
2 de outubro de 2025
Resposta da Emmo Electric Bikes Canada
Dear Janice and Rolf,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
the bike is beautiful but the assembly…
the bike is beautiful but the assembly was done to fast a few things had to be fixed very disappointed
6 de agosto de 2025
Resposta da Emmo Electric Bikes Canada
Dear Colette,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
Vaughn Emmo ebike store
Vaughn Emmo ebike store
The staff was very accommodating and very helpful. I had issues with my emmo bike, they helped to right away. Unfortunately I loss my ebike, It was stolen at my work place parking lot a year ago 😔
1 de outubro de 2024
Resposta da Emmo Electric Bikes Canada
Dear Lorna,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Solid machine
Solid machine. Functions like a clock. Very happy.
As with a lot of electric bikes: be careful turning a corner, many electric bikes (and this one) accelerate coming out of a turn causing rider instability.
22 de setembro de 2025
Resposta da Emmo Electric Bikes Canada
Dear Marcel,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Arrived in good time.
26 de agosto de 2025
Resposta da Emmo Electric Bikes Canada
Dear Michaud,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
The company sucks
The company sucks. Not going to explain why. Not worth my time.
1 de outubro de 2025
Resposta da Emmo Electric Bikes Canada
Hi there,
We’re sorry to hear you feel this way. Your experience matters to us, and we’d really appreciate the chance to understand what went wrong and make things right.
Please reach out to us directly at service@emmo.ca
or call 416-792-6736 — our team is always here to help.
Thank you,
The Emmo Canada Team
Warranty Issue, Battery Display
The bike had an issue with the battery display and not showing how much battery life was left accurately. Another module was sent out but there was no where to have it installed or looked at for free even with it being purchased within a few weeks time frame because it was purchased online and shipped to us. If it had been purchased from a supplier in our city then it would have been covered for free.
If it falls under warranty, possibly have an agreement with suppliers where buyers can have it looked at and not have to pay.
1 de outubro de 2025
Resposta da Emmo Electric Bikes Canada
Dear Rachel,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
I bought an urban T2 and ordered the…
I bought an urban T2 and ordered the best battery 48V/50ah last May 2025.
There was a problem with the battery so I called Emmo and a repair person came over to my house. It was then that I discovered the battery that Emmo had given me was only a 48V/30ah. There was a $700 difference between the battery I was given and the battery I ordered and paid for. To sum it up Emmo ripped me off and gave me an inferior battery. Likely the repair person had brought the battery I ordered so it turned out OK. I wrote to Emmo explaining what they did and they never wrote me back. I really enjoy the urban T2 but I think the company Emmo sucks!! The date of this experience is approximate.
17 de maio de 2025
Resposta da Emmo Electric Bikes Canada
Hi,
We’re very sorry for the mix-up and the frustration it caused — that’s absolutely not the experience we want our customers to have. It appears there was a shipping department mistake that led to the wrong battery being sent out.
We truly appreciate your patience and are glad to hear the issue was resolved when our technician visited. As an apology for the inconvenience, we’d like to extend your battery warranty by an additional 3 months at no cost to you.
Please reach out to us at service@emmo.ca
or 416-792-6736, and we’ll make sure the extension is added right away.
Thank you again for your understanding — and we’re happy to hear you’re enjoying your Urban T2!
Kind regards,
The Emmo Canada Team
Best purchase for the year 2025
My bike came exactly at the stated time frame, well packaged and delivered in perfect condition. All I can say is I really enjoy riding this baby Ninja.
28 de agosto de 2025
Resposta da Emmo Electric Bikes Canada
Dear Philip,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
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