Staff are prompt, friendly and accommodating - so much so that the staff to whom I spoke went out of their way to help me find the products that I needed, rather than let me flounder on my own.... Ver mais
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Veja o que dizem as avaliações
For years I have searched for a source of European office products, particularly binders. In my humble opinion there is no better filing system than the German lever action binders. Don't buy cheap Ch... Ver mais
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I purchased a file cabinet that required European sized hanging folders & ordered them from Empire. They were exactly as described, arrived promptly and in good condition. I find that my standard si... Ver mais
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always upsetting when getting items from the US to be confronted with customs expenses. Trading across borders it should be simple enough for the seller to know the tariffs due on their products. Ha... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
Since 1940, Empire Imports has been your source for hard-to-find European office supplies. Over 100 European products in our U.S. Warehouse are ready to ship today including international-sized A4 office supplies in the U.S. and Canada.
Informações de contato
147 Old Amherst Road, 01007, Belchertown, Estados Unidos
- 800-544-4744
- info@empireimports.com
- empireimports.com
4,1
Muito Bom
90 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
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fast service and responsive customer service
they delivered fast, notified me during the process, and quickly addressed customer service questions. I will use them again.
2 de setembro de 2016
Avaliação não solicitada
Resposta da Empire Imports
Greetings,
Thank you for your business and great review. We look forward to working with you again!
Kind Regards,
Empire Imports Customer Service
Box was terribly damaged but binders were ok
When the box arrived I thought I would be in trouble ... but the binders were in good shape. Because of the high price (in Germany they are only 25% of that price) I would recommend to box them better. But anyway I'm glad you sell them. Thank you.
2 de setembro de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hello Ingrid,
Thank you very much for your order and for taking the time to share your thoughts with us on Trust Pilot.
I am very sorry your box was damaged but am glad to hear the Binders arrived unscathed! We purchase special packaging and work very hard with our shipping carrier to ensure items arrive in the same good condition we send them in.
I am happy to hear you are pleased to find these German imported Binders here for you in The United States!
Kind Regards,
Empire Imports Customer Service
Excellent service, Excellent product
I purchased a file cabinet that required European sized hanging folders & ordered them from Empire. They were exactly as described, arrived promptly and in good condition. I find that my standard sized file folders are less likely to hang up and are more easily filed and removed now that they have a bit of wiggle-room from the slightly larger hanging files.
27 de agosto de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hello Donna,
Thank you very much for your order and for taking a moment to leave a 5-Star review!
Kind Regards,
Empire Imports Customer Service
Product Availability
Empire Imports had the exact paper, weight, color, and size, we needed. Order was delivered and product was as advertised.
24 de agosto de 2016
Avaliação não solicitada
Resposta da Empire Imports
Greetings,
Thank you for the 5-Stars and your business!
Kind Regards,
Empire Imports Customer Service
Gereat service
Ordered a ream of A5 paper to curb waste using US letter size for maintenance and operational checklists. Within moments of placing the order got a call from customer service about problem with payment method. Had mistyped expritation date. Order was received quickly and quality is very good for the price paid. Very pleased with the transaction.
16 de agosto de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hello Francisco,
Thank you very much for your order and for taking a moment to leave a fantastic review!
Kind Regards,
Empire Imports Customer Service
5 Stars
Staff were extremely helpful in answering questions.
Ordering was easy and I received my order in a timely fashion.
11 de agosto de 2016
Avaliação não solicitada
Resposta da Empire Imports
Greetings,
Thank you very much for your business and the 5-Stars!
Empire Imports Customer Service
Resposta da Empire Imports
Hi Shannon,
Thank you for your business and the 5-Stars!
Kind Regards,
Empire Imports Customer Service
No problems or concerns
The binders were just what I needed.
20 de junho de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hello,
Thank you for your order and for the 5-Stars. We truly appreciate it!
Kind Regards,
Empire Imports Customer Service
Shipping and Damage
I purchased 2 reams of A5 paper. Each ream was improperly shrink wrapped, causing damage to about 15 sheets per ream. I needed the paper for an immediate work project, so I did not contact customer service for a refund. Shipping was about $5 per ream - too high, considering the quality. If the products had arrived fully usable, this would have been a 5 star review, even with the high shipping costs.
22 de maio de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hello Christina,
Thank you very much for your purchase with Empire Imports and for taking the time to leave us a review here on Trust Pilot.
I am very sorry to hear that your paper was improperly packaged. We're a small business and we work very hard with our suppliers to create products to be delivered to our customers in the best quality and condition.
I understand that you had needed the paper right away but I do wish that you could have contacted us sooner. We try to make replacement as easy and fast as possible in the rare instances that items are damaged.
I will reach out to you today to see if there is anything I can do to make this right.
Kind Regards,
Sandra Stevens
Empire Imports Customer Service
Excellent customer service!
Customer service was excellent; product was high quality and would do business with Empire again. More and more of our customers are requiring the international sized papers etc.
12 de maio de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hello Sylvia,
Thank you very much for your business and 5-Stars! It is great to know that you received excellent service.
Kind Regards,
Empire Imports Customer Service
Very good products
I am happy with the products I ordered and their quality
12 de maio de 2016
Avaliação não solicitada
Resposta da Empire Imports
Greetings,
Thank you for the terrific review and 5-Stars!
Kind Regards,
Empire Imports Customer Service
Quality service
A5 paper is really hard to find, and it was my luck to have found this company. I had several questions prior to the sale which were promptly answered in a courteous, helpful manner. The order was transacted seamlessly, and the paper arrived well, actually quite a bit earlier than I had expected, well packed in an appropriate sized package.
I have an HP 4200 printer and was trying to print A5 sized inserts for a program, but my handcut preparation of A5 from letter-sized paper caused periodic jams as the printer has rather tight tolerances. Empire's precut A5 paper thankfully arrived in time for the project deadline, and the copies went off like a charm with no jamming whatsoever.
The quality of the paper is good with a nice finish, and I only wish that it were a little heavier, around 32 lb wgt. The company said it was looking into offering this in the future, and this would make the product outstanding and very professional-looking.
I shall certainly keep this company on my go-to list!
6 de maio de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hi Dave,
Thank you for the 5-Stars, great review and product recommendation!
As a small business we rely on suggestions from our customers to improve our product offerings..
Thanks to feedback from our customers we recently added colored A5 paper and the ability to buy our A5 24# paper by the case.This is a tremendously popular item so I would imagine it won't be very long until we've added more weights to chose from.
Thanks again - we truly appreciate it!
Empire Imports Customer Service
Ease of order
Quick and easy order and delivery was prompt. Thank You!!
25 de março de 2016
Avaliação não solicitada
Resposta da Empire Imports
Greetings,
We are very happy to hear that you had a 5-Star experience.
Thank you very much for your order!
Kind Regards,
Empire Imports Customer Service
Resposta da Empire Imports
Hi John,
Thank you for the order and 5-Stars!
Kind Regards,
Empire Imports Customer Service
Great customer service and products
I found the products I needed at a good price on Empire. They were concerned to ensure I knew about international shipping complications, and offered me the chance to cancel my order. When I did have a query they were efficient in responding. Thank you
10 de março de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hello Tony,
Thank you very much for your business and for taking a moment to share your experience here on Trust Pilot. Kathi will be glad to know that the extra service she provided was well received!
Kind Regards,
Empire Imports Customer Service
Empire Imports is the perfect source for binders.
The binders arrive in no time, in perfect shape, and are exactly what I want.
6 de março de 2016
Avaliação não solicitada
Resposta da Empire Imports
Greetings,
Thank you very much for your order and for the 5-Stars. We truly appreciate it!
Kind Regards,
Empire Imports Customer Service
No Follow-Up
I placed an order on 2/1/16 and received a confirmation email that the item was on back-order and would notify me when the item would ship. Over three weeks later, I don't receive any communication from Empire Imports about my item and I email them. I receive an email two days later (now, nearly one month has gone by) stating that my item shipped that day and provided tracking information. Nothing against that customer service representative as she did her job, but my concern is that coincidentally, my item shipped at the same time I reached out to them. I felt that as a customer, I was forgotten about. I understand things are back-ordered, but communication is key. No time frame was given on how long Empire Imports expected to receive the item. Was it one day or six months? Disappointed in their process.
2 de março de 2016
Avaliação não solicitada
Resposta da Empire Imports
Good afternoon Jacy,
Thank you very much for your order and valuable feedback. We are a small business and we are thankful for opportunities to improve.
We agree that having out of stock items marked as out of stock with an expected in-stock date should be followed up with personal contact. When you placed your order on February 1st Kathi had sent and Email to you. Unfortunately there was a space in a portion of your Email and it did not find it's way to you! We are truly sorry.
The shipment from Germany of the item you purchased was received and shipped to you just as soon as we were able to - I am very sorry that you felt forgotten about. You were not at all. We hate when items are on back order and we are working to improve.
If you ever have any questions we are here and always glad to help Monday-Friday from 8:30am-5:00pm EST at 1-800-544-4744.
Kind Regards,
Sandra Stevens
Empire Imports Customer Service
Exact fit
These hanging folders are an exact fit for DIN A 4 hanging registers.
28 de fevereiro de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hello,
Thank you for your business and 5-Star review!
Kind Regards,
Empire Imports Customer Service
consistently excellent
Always a great experience. Good selection of hard to find items. Orders arrive promptly in good condition. I would recommend Empire Imports without reservation.
24 de fevereiro de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hi Scott,
We are glad to hear that you had a 5-Star experience.
Thank you for your business and for sharing such kind words.
Regards,
Empire Imports Customer Service
eminentky practical
all items I purchased were eminently practical and of great help to organize my desk and hence my entire work.
kurt mueller-vollmer, PH.D
emeritus professor stanford university
23 de fevereiro de 2016
Avaliação não solicitada
Resposta da Empire Imports
Good afternoon,
Thank you very much for making our products a part of how you organize and for taking a moment to share 5-Stars!
Kind Regards,
Empire Imports Customer Service
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