Staff are prompt, friendly and accommodating - so much so that the staff to whom I spoke went out of their way to help me find the products that I needed, rather than let me flounder on my own.... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
For years I have searched for a source of European office products, particularly binders. In my humble opinion there is no better filing system than the German lever action binders. Don't buy cheap Ch... Ver mais
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I purchased a file cabinet that required European sized hanging folders & ordered them from Empire. They were exactly as described, arrived promptly and in good condition. I find that my standard si... Ver mais
A empresa respondeu
always upsetting when getting items from the US to be confronted with customs expenses. Trading across borders it should be simple enough for the seller to know the tariffs due on their products. Ha... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
Since 1940, Empire Imports has been your source for hard-to-find European office supplies. Over 100 European products in our U.S. Warehouse are ready to ship today including international-sized A4 office supplies in the U.S. and Canada.
Informações de contato
147 Old Amherst Road, 01007, Belchertown, Estados Unidos
- 800-544-4744
- info@empireimports.com
- empireimports.com
4,1
Muito Bom
90 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very Fast Delivery
Empire sells a great product (Leitz Binders) and good service. What is not to like ? (shipping charges too high)
6 de abril de 2015
Avaliação não solicitada
Resposta da Empire Imports
Greetings Code,
Thank you very much for your order and 5 Star review.
Our shipping is based on real time UPS rates and depend on the weight of the box and to where it is traveling from us in Massachusetts.
We have been proud to import and offer Leitz brand office supplies for decades. It's great to hear your feedback!
Kind Regards,
Empire Imports Customer Service
Terrific !
Empire Imports has a wonderful selection of products and their customer service is spectacular.
2 de abril de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hello Michelle,
Thank you very much for your business and for taking the time to share a 5 Star review!
Kind Regards,
Empire Imports Customer Service
Very bad service_still no products 1 month after the order
I bought some folders for a quite expensive price on 02/26. It was supposed to arrive a few days after, but after 10 days I still didnt't receive anything.
I send an email to the customer service and they told me that the shipping would be delayed to the end of march ! It's now April and I didn't get any news and nothing is written in the order status.
I will definitely never buy here anymore and I advise people not to do so.
1 de abril de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hello Marine,
Thank you very much for your order with Empire Imports and for sharing your review for us on Trust Pilot. We apologize for the delay of your order.
The 3-Flap Folders you have ordered are a new item that we added from our supplier in Germany. There was much more demand for them than we anticipated. Because they travel from so far away, when we sell out it does cause longer than desirable back orders.
I am also sorry that we did not reach you with updated information. We do try to personally reach out to all of our customers when there is a back ordered item or if there will be a longer delay than expected.
Your feedback is important to us and we appreciate it.
I will reach out to you soon to discuss the details of your order.
Kind Regards,
Sandra Stevens
Empire Imports Customer Service
My Review
They had hard to find paper. It was at a very reasonable price. They were fast shippers.
31 de março de 2015
Avaliação não solicitada
Resposta da Empire Imports
Greetings Herb,
Thank you very much for your order and 5-Star review!
Kind Regards,
Empire Imports Customer Service
Disappoint in Ordering from Empire
I am very disappointed in ordering from Empire. I placed my order for binders and a 2-hole punch on 1/27/2015. As of today, I have not received ANY portion of my order although I have been told repeatedly that the 2-hole punch was shipped and/or would be shipped and that the binders were on backorder but would ship in approx. 2 weeks. On March 2, 2015, I received a response to my email stating the binders were expected to arrive any day and they would be shipped to me. Customer Service also said the entire order would be shipped together. I have received several emails asking how I was enjoying my 2-hole punch. What 2-hole punch? Still haven't received it. And still haven't received my blue binders. If they do not arrive within 2 weeks, I am cancelling my order and going to a new vendor.
31 de março de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hello Melissa,
Thank you very much for your order with Empire Imports and for taking the time to share a review for us on Trust Pilot.
I apologize that there was a delay in fulfilling your order. The items have shipped and according to the UPS tracking are on the vehicle for delivery today.
I understand your frustration and we will take in to account your feedback as a way to help us provide better service in the future.
Kind Regards,
Empire Imports Customer Service
Delivery time is VERY slow
I have only recently been using Empire for A4 products due to the fact that one person in our organization prefers them. (that kind of product) The problem I have isn't with the products to this point but the delivery time. I realize that sometimes products are out of stock but waiting over 2 months for something that seems like it would be a pretty common product is ridiculous. Of course the Empire staff is pleasant when explaining the hold up but that didn't matter much to my employer who was waiting for his order. They really need to work on the time frame it takes to get products to their customers. I will, if I can find another company that sells the A4 line, order from someone else in the future.
31 de março de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hello Sherry,
Thank you very much for your order with Empire Imports and for taking the time to share a review for us on Trust Pilot.
We depend on feedback from our customers to always improve the products we offer and the service we provide.
We strive to bring hard to find innovative items from around the world to our customers. When there is unexpected demand and something sells out the lead time for back orders can be longer than we would like.
Your input will be used to help us do better.
Kind Regards,
Empire Imports Customer Service
Great Service and Quick Delivery
I have placed several orders in the past for A4 supplies. Each time our team orders, we have great service and quick delivery. Thank you for providing unique items and employing a team that is knowledgeable and kind.
31 de março de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hello Jessica,
Thank you very much for your business throughout the years and for the fantastic 5-Star review! We are a small business made up of a group of people who care very much about providing great service. It is great to hear your feedback!
Kind Regards,
Empire Imports Customer Service
Best store for high quality European office products
For years I have searched for a source of European office products, particularly binders. In my humble opinion there is no better filing system than the German lever action binders. Don't buy cheap Chinese copies, the only brand we use is Leitz, made in Germany.
6 de janeiro de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hello Eduardo, Thank you very much for taking the time to leave such a great recommendation of our Leitz Binders. We have been proud to offer them for decades and we feel they are the very best in European size Binders. From all of us here at Empire Imports thank you again!
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