Staff are prompt, friendly and accommodating - so much so that the staff to whom I spoke went out of their way to help me find the products that I needed, rather than let me flounder on my own.... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
For years I have searched for a source of European office products, particularly binders. In my humble opinion there is no better filing system than the German lever action binders. Don't buy cheap Ch... Ver mais
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I purchased a file cabinet that required European sized hanging folders & ordered them from Empire. They were exactly as described, arrived promptly and in good condition. I find that my standard si... Ver mais
A empresa respondeu
always upsetting when getting items from the US to be confronted with customs expenses. Trading across borders it should be simple enough for the seller to know the tariffs due on their products. Ha... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Since 1940, Empire Imports has been your source for hard-to-find European office supplies. Over 100 European products in our U.S. Warehouse are ready to ship today including international-sized A4 office supplies in the U.S. and Canada.
Informações de contato
147 Old Amherst Road, 01007, Belchertown, Estados Unidos
- 800-544-4744
- info@empireimports.com
- empireimports.com
4,1
Muito Bom
90 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Extremely good service
I got exactly what I wanted. And also fond all the accessories I need as well.
22 de fevereiro de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hello Tracy,
Thank you for taking the time to share a 5-Star review! We are so glad to hear we could supply what you needed.
Kind Regards,
Empire Imports Customer Service
Best
The best and only source for European-style office products in US. Great service.
17 de fevereiro de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hi Adrian,
We are thrilled that you have shared such a great 5-Star Review - Thank you!
Empire Imports Customer Service
Finally
I made my order on the 28th of December. After waiting a few days I emailed them (1/8) and found that they were out of my product and was expecting it next week. Finally shipped on 1/13 with no tracking number. I finally received the package 1/21. When I order again from them I will give myself a month leeway to cover any other problems.
14 de fevereiro de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hello Robert,
Thank you very much for your order and for taking a moment to give us feedback. We're a small business and we appreciate the opportunity to improve.
I apologize that the A4 size Card Stock was briefly on back order. We work hard with our suppliers to keep inventory on hand. I am sorry that there was some unexpected demand for this and we fell short.
We post availability online and reach out personally as well to be sure our customers know when something is on back order. But it is disappointing when you need something hard to find and have to wait.
Thank you again Robert - we will try to do better in the future!
Kind Regards,
Empire Imports Customer Service
Leitz Din A4 Folders
Difficult to find (even in Germany) imported quality German product, shipped well packed.
11 de fevereiro de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hello Ceterum,
Thank you very much for your 5-Stars and for your purchase of our Leitz File Binders. We have been carrying these Leitz Binders for decades and we agree - they are a great German quality import!
Kind Regards,
Empire Imports Customer Service
Resposta da Empire Imports
Good afternoon,
Thank you very much for your order and the 5-Stars!
Kind Regards,
Empire Imports Customer Service
folders
I needed European size folders and this company had what I needed. The folders arrived timely and in good shape. I will order from them again.
17 de janeiro de 2016
Avaliação não solicitada
Resposta da Empire Imports
Good afternoon,
Thank you for the 5-Stars and your business. We look forward to working with you again in the future!
Kind Regards,
Empire Imports Customer Service
fast service
had a problem, my fault, but they took care of me
7 de janeiro de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hello Steve,
Thank you for taking a moment to share a review here on Trust Pilot and for your order.
We are always glad to help whenever we can!
Kind Regards,
Empire Imports Customer Service
Very helpful
They are always very helpful when I place an order.
6 de janeiro de 2016
Avaliação não solicitada
Resposta da Empire Imports
Hi Cindy,
Thank you for the business and 5-Stars. We are so glad that we could help!
Kind Regards,
Empire Imports Customer Service
Quick delivery, terrible final price
My guess is that it has nothing to do with Empire Imports and everything to do with Canada, but when I ordered 20 dollar item I had no clue that I will be charged $25 in duties on delivery. If I had any idea of this I wouldn't have ordered.
19 de dezembro de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hello Dmitri,
Thank you very much for your order and for taking a moment to share your thoughts with us on Trust Pilot.
I apologize that you did not see that additional duties and fees would be due for your Canadian shipment. We try to also call new customers to make sure they are aware - I am sorry if we missed you somehow!
If you ever have any questions or would like help estimating your International shipment please call us at 1-800-544-4744.
Kind Regards,
Empire Imports Customer Service
A-3 Copier Paper
Empire Imports always have in stock what I am looking for and are very efficient with their orders.
I would highly recommend them for your supplies
19 de novembro de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hi Debbie,
Thank you for your business and excellent 5-Star review.
A3 size paper is definitely a hard to find item in The United States. I am glad you found us for it!
Kind Regards,
Empire Imports Customer Service
i can't review anything yet
i have not received my order yet. i don't appreciate receiving an email to review a product I don't even have yet. It should have been here yesterday. it shipped on nov. 5 and i'm on the east coast so it should have been here in 2 - 3 days. still no sign of it and no tracking information from empire. an email with the tracking number would have been helpful.
12 de novembro de 2015
Avaliação não solicitada
Resposta da Empire Imports
Good morning Darla,
Thank you very much for reaching out to us.
I apologize it was sent so soon. We have contacted Trust Pilot about this issue and hopefully they will resolve it shortly.
I also apologize that you did not receive the tracking we had sent to you.
It looks like the package was delivered. I will contact you shortly to make sure that you have received it.
Kind Regards,
Sandra Stevens
Empire Imports Customer Service
A5 paper
Paper arrived right on time and all is fine. Thank you. I will be ordering more soon.
9 de novembro de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hi Bryce,
Thank you for your order and 5-Star review. We look forward to doing business with you again!
Kind Regards,
Empire Imports Customer Service
Great product, great service!
Excellent product with even easier process to shop, order & receive!
22 de outubro de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hi James,
It is great to hear that you had a 5-Star experience. Thank you for your order and feedback.
I hope that the Conceptum Notebook & Leitz Style items give you years of great use!
Kind Regards,
Empire Imports Customer Service
4A hanging File Folders
Great and sturdy folders and will work great, thanks
8 de outubro de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hello Isabelle,
Thank you for your order of our Hanging File Folders and great 5-Star review!
Kind Regards,
Empire Imports Customer Service
Resposta da Empire Imports
Hi Sandra,
Thank you for your order and for the fantastic 5-Stars. It is great to hear your order went without a hitch!
Kind Regards,
Empire Imports Customer Service
Still haven't received my order OR an update
I live in the U.S. I get it--it'll take longer to get my items. However, I've received two e-mails now suggesting I should have already received my order. I sent an e-mail yesterday asking for an update and only got an e-mail back saying someone look into it. I gave my order number...it should be easy to plug it in and tell me where my order is or when I can expect it. The inability to give an up-to-date status of an order, to me, is unacceptable.
UPDATE:
Empire reached out to me and we have everything sorted out. Apparently there were a significant amount of technological errors, which made it seem (to me) that my order had not been shipped. I have now had it confirmed that it has been shipped and should be delivered shortly. Further, the customer service I received has been exceptional. International companies are bound to have issues, but those that deal with little glitches with grace, poise, and respect are a-okay in my book. Well done, Empire. Thank you.
1 de outubro de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hello Shannon,
Thank you very much for your order. I truly apologize for this. I agree it is unacceptable to not receive updated order information especially after request. It is most unusual and I am very sorry that you were not provided an answer when you contacted us.
I would love for the opportunity to assist you and resolve this for you. I will be reaching out to you today.
Kind Regards,
Sandra Stevens
Empire Imports Customer Service
Good Product, But
My first time with Empire. Live in Europe for 6 years and have several furniture pieces that use European standard files and folders. They have great products but price is a bit high and shipping is also very high.
26 de setembro de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hello Jerry,
Thank you very much for your order and great review.
We appreciate the feedback!
Kind Regards,
Empire Imports Customer Service
Quick and Courteous Service
I ordered some folders and selected rush shipping. I received a call not long after I placed my order to say that because of my office's proximity to the shipping location, rush shipping wouldn't be needed, and they adjusted my shipping costs. I really appreciated the call, and the folders arrived when expected. Thank you!
25 de setembro de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hi Alexis,
We appreciate your business and your time. Thank you for the 5-Stars!
Empire Imports Customer Service
Service & Product
Order very efficiently attended to and delivery safely made with products of excellence at very competitive pricing.
25 de setembro de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hello Hon RAL,
Thank you very much for your order and for the great review!
Kind Regards,
Empire Imports Customer Service
Back Ordered
The item I needed is back ordered 2 months, please keep your website updated.
27 de junho de 2015
Avaliação não solicitada
Resposta da Empire Imports
Hello Christian,
Thank you very much for your purchase and for taking the time to leave us your feedback.
I apologize that our A3 sized Binders are temporarily out of stock. I apologize again for any confusion but the items are not out of stock for two months. We expect them in early July.
Our web site does indicate that they will be back in mid-summer and I see that we also called you to make sure you had seen the notice. That being said I am still very sorry we could not supply this for you immediately.
We strive to keep the specialty items we import from all over the world constantly in stock. Despite our best efforts sometimes because of unexpected demand items can be briefly out of stock. I am sorry that we could not provide the item for you in the time frame needed.
Kind Regards,
Empire Imports Customer Service
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