English Heritage Avaliações 

The customer advisor Michelle was brilliant. She found the issue i was facing with my subscription and and found a solution immediately for me. She was kind and considerate and so helpful. I couldn't fault anything about the process, excellent customer service.

Very helpful and friendly.
Managed to do what was required with minimum of time and effort.

Booking was easy online and when we needed to move the date of the booking, they were so helpful to assist with this. When we arrived at the site we were amazed on how well kept the site was and the staff were so friendly, knowledgeable and helpful with getting my mom around the site in her wheelchair. It was a great day out!

I made a mistake while booking and the team was amazing to help me. It's nice to see that they care about customers for real.

This is a great organisation, they look after an immense number of significant heritage buildings and landscapes in England, spending a lot of resources and attentive care to maintain and preserve our historic assets. I’m very happy to help contributing with my membership. Also their customer service is excellent!

Easy to understand, quick response. I like how I received a reply straight away saying that they got my email and that I'd hear from them soon.

The answer to my e-mail was prompt and my request solved with out any problems! Thank you Kalen -Customer Service Adviser

I made an error in a booking and the English Heritage Customer Services corrected it promptly and efficiently in a most friendly and professional way.

Recently ended my annual subscription just over halfway through the year. Had expected at least a partial refund.
No refund given. How sad to see the utter contempt big organisations & business have for their customers as oppossed to smaller ones & startups, who appreciate & value their customers. A little bit of goodwill will go along way. Still at least they had a sense of humour in expecting me to rejoin.

Prompt customer service relating to my query

Fantastic customer service as lost my card and agent was so helpful as only realised when on my way to Eltham Palace

Details changed easily and efficiently after my recent house move by customer service

Great to speak to a human being for a change instead of having loop conversations with a robot.

Although after the instant acknowledgement of my query it did seem a while before I received a reply but I guess even I must be caught up in this " instant" world we now live in.
However I was dealt with politely and with a positive outcome so thank you.

Helen was so helpful and answered all of my questions. We are so excited to visit Stonehenge and had been very nervous about timing coming directly from our flights. She put us at ease and now we can focus on the amazing time we will have seeing Stonehenge! Thank you so much!

I had a membership query which was answered promptly and in full. Top marks for service. Thank you

Quick response, thank you

We are planning an extended visit to the UK. Coming from the USA, we requested information about obtaining an annual English Heritage membership and the materials we will need for our upcoming trip. Deborah quickly responded with all of the information we need and provided a very pleasant exchange with us. Thank you Deborah!

Shocked to arrive at Hailes Abbey to find it closed and only open one weekend a month, even at the height of summer. Lots of UK and International visitors like us expecting to visit were disappointed, despite the presence of a member of staff who could have easily opened the site and museum. This site is directly on the Cotswold Way and in all the guidebooks. Surely it's possible to open such an important and accessible site during the summer months at least, especially as there was clear evidence that it's being maintained? Why spend the money on staff, maintenance and museum curation but not give access to visitors?

I contacted customer services regarding bereavement of my partner, and to ask if his membership could be changed to my adult daughter, so that I would be able to continue with my joint adult membership.
The request was dealt with very quickly, with confirmation that the change will likely take 10 - 14 working days.
I found the staff member to be caring and helpful.