BikePark Wales Avaliações 

Resposta da BikePark Wales

Há 13 horas

Cody, now that's what we like to hear 🙌

10 runs, perfect weather and fast-moving queues sounds like a recipe for a cracking day on the hill 👊😎

We're delighted the team, facilities, food and shops all helped make the day a great one.

Thanks for the awesome review and we'll see you back for more laps soon.
The BPW Team 🤘

Resposta da BikePark Wales

Há 13 horas

Pat, thanks for the fantastic review 🙌

We're really pleased to hear you had another great visit with us 👊

The campervan suggestion is one we hear from time to time and we can certainly understand the appeal of waking up right next to the trails. This is on our radar for future plans, we're just not there yet.

In the meantime, we're fortunate to have some great local campsites and accommodation providers nearby, but we'll pass your feedback on.

Thanks again and we'll look forward to welcoming you back soon.
The BPW Team 🤘

Resposta da BikePark Wales

Há 13 horas

Hi James,
We're sorry to hear your first visit didn't go as planned.

Having looked into the situation, there appears to have been a misunderstanding regarding the repair. When your wheel was brought into the workshop, the team understood that you were going away to explore alternative options, such as sourcing parts externally or arranging a bike hire, rather than immediately proceeding with the repair.

As a result, with a workshop schedule already containing pre-booked jobs alongside the emergency repairs that come through during the day, your wheel remained untouched while the team awaited confirmation of how you wished to proceed. Unfortunately, until we knew whether you wanted to hire a bike or go ahead with the repair, we couldn't allocate workshop time to the job.

We completely appreciate how frustrating this must have been, particularly after making a 200-mile journey and looking forward to a day's riding. However, this wasn't a case of the workshop refusing to help or deliberately leaving the repair unattended. Rather, there was a breakdown in communication about the intended next steps.

We're pleased the team were able to offer a spoke replacement, and we're sorry we didn't have the specific derailleur you required in stock. As you'll appreciate, it's not possible for any workshop to carry every derailleur model and specification.

We understand why the experience left you disappointed, especially as it impacted valuable riding time on your first visit. We'll certainly take this feedback on board as clearer communication could have helped avoid the misunderstanding altogether.

We hope your son was able to get back riding and experience some of what BPW has to offer despite the setback.
The BPW Team 🤘

Resposta da BikePark Wales

Há 13 horas

Gav, thanks for the great review and the constructive feedback 🙌

We're delighted to hear you enjoyed the trails, food and atmosphere. Keeping the trails running well through busy periods and summer conditions is no small task, so the trail crew will appreciate the shout-out 👊

You do raise a fair point regarding hydration. During the recent warm weather, we've received similar feedback from several riders about larger water options and hydration facilities around the site .

Just to clarify, the water and soft drinks we sell come in standard 330ml cans, which are widely recyclable. One of the reasons we don't sell plastic bottles is that we're conscious of the environmental impact they can have. Unfortunately, plastic bottles are more likely to be discarded carelessly around the mountain, where they can become litter and cause harm to the environment.

For riders looking to stay hydrated throughout the day, we do sell reusable water bottles in the shop, and these can be filled up as often as you like, completely free of charge, at our hydration station 👍

Rider welfare is incredibly important to us, especially during hot conditions, and we'll continue looking at ways to improve hydration options across the site.

Thanks again for taking the time to leave such balanced feedback, and we're pleased you had a fantastic day overall.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Hi Wendy,
Thanks for taking the time to leave a review and for the balanced feedback 👊

Firstly, we're delighted to hear you and your son still had a great visit, and a huge congratulations to him on ticking off Vanta. That's no small achievement!

We're sorry to hear the uplift experience wasn't what you've come to expect from previous visits. As you've noted, this isn't typically the norm. Whilst we always aim to have the full uplift fleet operating, the environment our vehicles work in is particularly demanding and, from time to time, mechanical issues do occur. When they do, we have to take vehicles off the road until they're either repaired or replaced, which can unfortunately impact uplift capacity for a period of time.

Whilst we'd love to operate with zero interruptions, keeping vehicles safe and reliable has to take priority, even if that occasionally means slightly longer waits while we resolve an issue.

Thanks also for the feedback on trail features and berm sizes. The trail crew are always looking at ways to evolve and improve the network, so we'll pass your comments on to them 👍

We're really pleased to hear the team, food and overall atmosphere still hit the mark, and we hope to see you both back on the hill again soon.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Mark, thanks for the fantastic review 🙌
"Not our first visit, certainly not our last" is exactly what we love to hear 👊

We're delighted you had another brilliant couple of days with us and couldn't really fault the experience.

Thanks for your continued support and we'll look forward to welcoming you back again soon.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Karl, thanks for the awesome review 🙌
It's fantastic to hear you're still enjoying BPW after many visits 👊

We're sorry one of your group needed the attention of our medical team, but we're really pleased to hear they were looked after so well. We'll make sure the medic receives your kind feedback.

Thanks for the recommendation and we'll see you back on the hill soon.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Jason, thank you for the lovely review 🙌

We're delighted everything from the organisation to the atmosphere hit the mark for you.

Thanks for the kind words and we look forward to welcoming you back again soon.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Dave, this is brilliant to read 🙌
It sounds like you approached your first visit exactly the right way. Starting on Kermit, building confidence and gradually progressing through the blues is a fantastic introduction to the park 👊

It's even better to hear that by the end of the day your confidence had grown enough that you've already booked to come back next week.

We suspect those reds won't stay untouched for long!

Thanks for the kind words about the team, facilities and uplift service. We look forward to seeing you and your son again very soon.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

G'day! 🇦🇺🙌
We're delighted to hear you enjoyed your visit and that our hire team got you set up with an e-bike that helped make the day enjoyable 👊

Kermit is a fantastic trail for building confidence, and it's great to hear you enjoyed both the freshly maintained sections and the scenery through the forest.

Thanks for choosing BPW during your visit and we're thrilled we could help make your Welsh adventure a memorable one.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Simon, thank you for the fantastic review 🙌

We're really pleased you enjoyed the variety of trails, atmosphere, food and service.

"Best bike park we've done so far" is a huge compliment and one we're very grateful for.

Hope to see you back again soon.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Sean, thanks for the brilliant review 🙌

We're delighted you enjoyed the coaching and progression throughout the session 👊

Justin will be chuffed to hear he helped make the experience such a positive one.

Thanks again and we hope to see you back on the trails soon.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Helen, thank you for such a thoughtful review 🙌

It's fantastic to hear that both you and the children had a great experience and that you've noticed how much the park has evolved since your last visit over 10 years ago 👊

We're especially pleased to hear our First Aid team helped reassure your young rider after their crash and get them smiling again. Getting back on the bike afterwards is always a win.

It's also great to hear the maps, signage, uplift service, café and top station kiosk all helped make the day run smoothly.

Thanks for making the trip to see us, and we hope to welcome your family back again soon.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Thank you for the fantastic review 🙌

We're delighted to hear that the Ticket to Ride experience helped your group get the most out of your first steps into downhill riding 👊

Colin is brilliant at helping riders build confidence while keeping things safe and fun, so he'll be chuffed to hear your kind words. You're absolutely right too, downhill riding involves a unique set of skills that can catch even experienced cyclists by surprise, which is guidance can make such a difference.

It's great to hear all five of you had an amazing day, and we're glad the salad bowl hit the mark too! 🥗😎

Hopefully we'll see you back for a Ladies Day in the future.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Gary, thanks for the awesome review 🙌

We're really pleased you enjoyed the trails and spent a few great days with us on the mountain 👊

The uplift team will particularly appreciate the shout-out. Their enthusiasm, energy and willingness to help riders is a huge part of the BPW experience, and it's great to hear that came across during your visit.

And in the words of that Austrian lad... Hasta la vista, baby! 😎

The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Sara, this is exactly the sort of review we love reading 🙌

Starting mountain biking in your 40s with no previous experience can feel pretty daunting, so we're delighted to hear Colin helped put both you and your family at ease.

One of the best things about Ticket to Ride is seeing riders arrive feeling nervous and leave with smiles on their faces and a whole new level of confidence. It's fantastic that riders of different abilities and confidence levels were all able to enjoy the experience together.

We'll make sure Colin sees your comments.

Thanks for the recommendation and we hope to welcome you all back again soon.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Hi Duncan,
Firstly, we're sorry to hear about the broken arm and hope you've made a full recovery 👊

We completely understand why this was frustrating. However, the outcome you describe was a result of the terms attached to the voucher and subsequent booking rather than a decision made specifically in response to your injury.

Our cancellation, amendment and voucher policies are published in advance and applied consistently to all bookings. Whilst we absolutely sympathise with genuine circumstances such as injury, unfortunately it's not possible for us to make exceptions on a case-by-case basis without creating inconsistency for other customers.

That said, we're grateful for your continued support and pleased to hear that despite your frustration you're still enjoying your annual trip with your mates. Loyal customers are hugely important to us and we genuinely appreciate you continuing to choose BPW year after year.

Thanks for taking the time to leave your feedback.
The BPW Team 🤘

Resposta da BikePark Wales

Há 2 dias

Hi Mark,
Thank you for taking the time to leave such a detailed and balanced review.

We're really pleased to hear that, as always, you enjoyed the trails, uplift service and welcome from the reception team. It's also great to hear that our Hire Manager was able to find you before you left and discuss the issues you experienced.

We're genuinely sorry that the hire bikes didn't meet the standard you were expecting. Whilst our fleet are working bikes rather than showroom bikes, they should absolutely be safe, functional and provide riders with a great experience on the hill.

As the Hire Manager explained on the day, had the issues been reported whilst you were riding, we would have been able to rectify or replace components and get you back out riding quickly. Unfortunately, suspension performance issues in particular can be difficult for the team to identify during routine workshop checks, as rider weight, riding style and trail choice can all influence how a bike feels on the trail.

That said, we completely understand your comments regarding the condition of the bikes and the overall value proposition compared to the hire cost. We also appreciate your feedback regarding the interaction at bike return, as that's not the impression we'd want to leave with any customer.

We're pleased that we were able to discuss the matter in person and provide a partial refund, but we're sorry the experience wasn't what you expected from BPW bike hire.

Thank you again for your honest feedback. Comments like yours help us identify where improvements can be made, and we hope we'll have the opportunity to restore your confidence in the hire fleet should you choose to visit us again.

The BPW Team 🤘