Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packa... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Purchasing of the bike Engwe L20 3.0 pro was easy from Engwe's website. I paid for delivery insurance which was probably not needed as the bike was very well packed. The delivery company used, BJS,... Ver mais
A empresa respondeu
I purchased an electric bike from Engwe which had a minor problem I emailed the company and Chirs dealt with my request I have never had this kind of treatment before it was sensational my query was d... Ver mais
A empresa respondeu
Sok teszt videót megnéztem. Egyetértek az ott elhangzottakkal, pozitív értelemben. 1 hete használom, és imádom. Annyi az észrevételem, hogy lehetnének hosszabbak az áttételek, nagyon erős a motor... Ver mais
A empresa respondeu
4,6
Excelente
142 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good quality customer service and…
Good quality customer service and support
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you very much for your positive feedback. We’re glad to hear that you were satisfied with our customer service and support. Your satisfaction is our priority, and we look forward to serving you again in the future.
Support email very good
Would be 5 but had warranty claims no issues as all sorted out parts sent over both times and video to fit parts
Support email very good
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you very much for your positive feedback and kind words about our support team.
We truly appreciate your patience and understanding during the warranty process. We’re glad to hear that all issues were successfully resolved and that the replacement parts and installation videos were helpful.
Your feedback means a lot to us and motivates our team to continue providing reliable and efficient support. If you ever need any further assistance in the future, please don’t hesitate to contact us.
Thank you again for your support!
Best regards,
Engwe Support Team
Really great experience
Really great experience buying the bike shipping company handled great and delivered with loads of updates. The customer service is the best ive had contact with really helpful genuine staff. The bike is outstanding really nice quality flys up some really steap hills on the coast with ease really enjoy dodling round the countryside, i dont need an ebike as im healthy and young but still makes riding so enjoyable and care free recomend them too anyone interested.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for taking the time to leave such a detailed and positive review!
We’re thrilled to hear that you had a great experience from shipping updates to customer service, and that the bike has exceeded your expectations. It’s fantastic to know it performs so well on steep coastal hills and brings you so much enjoyment riding around the countryside.
Your kind words about our team and your recommendation truly mean a lot to us. Wishing you many more happy, carefree rides ahead! 🚴♂️
Resposta da Engwe Bikes Uk
Thank you! We’re happy to know our team could help 😊
Amazing costumer service from Engwe
Amazing costumer service from Engwe.
Excellent communication very professional. And fast shipping too.
💯 recommend
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you for the amazing feedback!
We truly appreciate your support and are glad you had a great experience with Engwe.
Enjoy your ride! 🚲
Terrible Engwe e26 Step-tru experience
I strongly advise everyone to stay away from the ENGWE E26.
I bought this bike brand new, expecting a reliable product, but from the very first weeks it started causing serious problems. The pedal assist failed almost immediately, and despite multiple attempts, the issue has never been properly resolved.
The battery performance is far below what is advertised, and I had to change batteries during my commute even on flat roads. On top of that, parts started failing quickly – the rear brake broke, components rusted, screws loosened, and the bike became unsafe to ride.
Customer service has been extremely disappointing. They keep sending replacement parts instead of providing a real solution. I was even sent to a repair shop that had no idea about my case, no parts, and couldn’t even fix the issue. I wasted my time and still have a faulty bike.
This is not what you expect from a “new” product. It feels like a low-quality or refurbished bike rather than a premium one.
Overall, poor build quality, unreliable performance, and terrible after-sales support.
Do yourself a favour: avoid ENGWE and especially the E26 model.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you very much for your kind feedback! We’re glad our support team was able to assist you quickly and resolve the issue. Your appreciation truly means a lot to us. Thank you for choosing ENGWE, and please feel free to reach out anytime!
Prompt part replacement
The problem the bike developed was entirely my own fault. I lost the seat post bushing inside the frame meaning the seat quick release would not grip the seat post.
After asking for the bike serial number etc, ENGWE wee happy to courier me a replacement at no cost to myself.
Very good customer service. Very happy customer.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you very much for your kind feedback! 😊
We’re glad we could help resolve the issue quickly. Even when problems arise during use, we always aim to provide a smooth and worry-free customer service experience. Your satisfaction means a lot to us, and we wish you many enjoyable and safe rides ahead! 🚴♂️
I reported to Engwe that my kit of a…
I reported to Engwe that my kit of a few spare nuts and bits supplied with my new bike did not contain a pair of break disk pads. They asked for my order no and supplied a pair within a short period of time
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you very much for taking the time to share your experience! 😊
We apologize for the initial inconvenience, but we’re glad we could resolve the issue quickly for you. Providing prompt and reliable after-sales support is always our priority at Engwe.
Thank you for your understanding and trust—enjoy your ride! 🚲
ENGWE e26 headlight fault
I bought a e 26 e-bike from ENGWE which developed a fault with the headlight which would not turn off because the bike was under warranty I contacted them the service I received was excellent they sent me out various parts which fixed the fault could not fault the service thanks
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you very much for your kind feedback!
We’re glad to hear that our service team was able to resolve the headlight issue on your ENGWE E26 e-bike and that you were satisfied with the support provided. Customer satisfaction is always our top priority, and we’re happy the replacement parts fixed the problem successfully.
If you need any further assistance in the future, please don’t hesitate to contact us.
Thank you again for choosing ENGWE, and enjoy your rides! 🚴♂️
Parts for E Bike
I've had my bike for 2 years but needed new brakes and disks. The Customer Service Team were very helpful and the parts needed were received in a week. I would highly recommend.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your positive feedback! We’re delighted to hear that our customer service team was able to assist you and that the replacement brake parts arrived quickly. Your recommendation truly means a lot to us.
If you need any further assistance in the future, please don’t hesitate to contact us.
Enjoy your ride!
Excellent After-Sales Support!
I recently had an issue that required contacting the Engwe Support team. I was helped by Raina who was fantastic. The service was prompt, professional, and they handled the situation to my complete satisfaction. It's great to know that Engwe stands behind their bikes with reliable and cooperative after-sales service. Highly recommend!
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you for taking the time to share your experience! We’re thrilled to hear that Raina was able to assist you and provide prompt, professional support. Customer satisfaction is our top priority, and it’s wonderful to know that our after-sales service met your expectations. Your recommendation truly means a lot to us.
If you ever need further assistance, the Engwe Support team is always here to help.
Enjoy your ride!
Great costumer service
Great bike!
I have had one issue with it this year and the costumer service team was on it everyday to make sure it was sorted as soon as possible.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you for your kind words! We’re happy to hear that you’re enjoying your bike and that our customer service team was able to follow up closely and resolve the issue quickly. Providing reliable support is very important to us, and your feedback truly encourages our team. If you need any assistance in the future, please feel free to reach out.
Happy riding! 🚴♂️
True stats on the Engwe E26
True stats on the Engwe E26
I weight 100kg with clothing
They say the bike can do 140km/86 miles
NO IT DOES NOT. HALF THAT.
THEY TESTED THE BIKE WITH SOMEONE WHO WEIGHTS 75KG ON A STRAIGHT ROAD IN CALIFORNIA IN SUMMER.
NOW THE FACTS WITH MY WEIGHT.
TODAYS WEATHER (December) 30/35 miles summer 35/45 miles
PAS 1,2,3 you get the same milage you do not get anymore from it.
I wish company'S would truly test the bikes and test it with more people's weight that would solve a lot of problems.
I live in the UK not in the USA and the roads are not like the States unless you ride on the motorway.
The bike is great but the range is no where near what they state.
Lastly when you get down to 2 bars you start to feel the weight of the bike.
Should you buy (YES)
Would be better if they could put a range on the screen so you know how far you get on the bike so you don't lose your charge and have to walk with the bike which could be a problem with its weight.
I have had the bike now for a year and been around a lot in this last year on it testing everything, just need the see the range on the dash instead of bars.
Engwe need to put on the site how the bike is tested you only get to know if you ask them.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you for taking the time to share such detailed feedback, and we’re glad to hear that you still enjoy the bike overall. We’re sorry to learn that the range did not meet your expectations.
To better assist you, could you please provide your order details through the Trustpilot request system? This will allow us to verify your order and offer more tailored support.
Regarding your concerns about testing conditions:
We would like to clarify that all our e-bike performance tests—regardless of region—are carried out under similar standardized conditions. We do not use higher-power motors or batteries in California or any other testing location. However, real-world range can vary significantly depending on rider weight, terrain, riding style, wind, tyre pressure, and especially seasonal temperature.
Since your battery has been in use for about a year and you are currently riding in winter, it’s normal to experience a noticeable reduction in range. Cold temperatures slow the chemical activity inside lithium batteries, which temporarily reduces capacity. This is a common characteristic of all lithium-ion batteries, not a fault.
That said, if you’re concerned that your bike may be performing abnormally or want us to run diagnostics together, we’d be happy to help. Please feel free to contact us anytime（ service2@engwe-bikes.com )—our team is here to support you and ensure your E26 continues to perform at its best.
Thank you again for your feedback and for riding with ENGWE.
=============
Thank you for your reply.
We have contacted you via our after-sales email; please check it promptly.
If you have any questions, please feel free to contact us, and we will help you confirm them.
Sincerely,
A very quick response to my technical…
A very quick response to my technical query. The agent understood my problem and sent relevant information and guidance.
Engwe were professional and friendly.
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you for your kind feedback!
We’re delighted to hear that our team was able to respond quickly and provide the information you needed. It’s great to know that you felt supported and well-guided throughout the process.
If you have any other questions, we’re always happy to help. Thank you for choosing Engwe! 🙌
Ordered the bike not realising a price…
Ordered the bike not realising a price drop for Christmas was coming the next day! Emailed support and Engwe refunded half the difference! They didn’t have to do anything but I was very impressed that they were kind enough to refund. Delivery company Engwe used were good, excellent communication. Am enjoying the bike muchly!
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your wonderful review!
We’re really glad our team could help with the price difference and that the delivery went smoothly. Most of all, it’s great to hear that you’re enjoying your new bike!
If you ever need anything else, we’re always here to help. Enjoy the ride! 🚴✨
A SHOUT OUT to Tracy!!!!
After placing a previous review shortly after purchasing an Engwe E26 ebike, I feel I am compelled to write another positive review.
I had a issue with the front headlight on my E26. The Light came on as soon as the bike was powered up, but noticed it was only partially illuminated as you can appreciate it, only owning the bike less than 3 months I was dissapointed.
However, I contacted Engwe and had a response from a lady called "Tracy" within 24 hours who sent me a new replacement front light under warranty, where it arrived 7 days later. Sadly, as I suspected this didn't resolve the problem.
I contacted Tracy at Engwe again, where said she would forward out a new Controller, which arrived within 10 days and after fitting it, i was relieved it had resolved headlight issue.
I must be honest, I was very dubious about ordering a Chinese ebike and more so dealing with their customer services if an issue should happen. However, my concerns were soon laid to rest, as Engwe were absolutely FANTASTIC and would especially like to praise Tracy for her help and guidance on my issue.
If ANYONE is thinking of purchasing a Chinese brand of Ebike, look no further than ENGWE.
Brilliant, brilliant,brilliant!
Ps and yes, this is a genuine review!
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for taking the time to share such a detailed and heartfelt review!
We’re truly delighted to hear that your Engwe E26 is now working perfectly and that the issue was ultimately resolved. Your patience and trust throughout the process mean a lot to us.
A special thank you for your kind words about Tracy — she is indeed dedicated to giving every customer the best support possible, and your recognition will absolutely make her day!
We understand your initial concerns about purchasing an e-bike from overseas, and we’re very glad that our service and follow-up have helped build your confidence in ENGWE. Providing reliable products and responsive support is always our top priority.
Thank you once again for choosing ENGWE and for recommending us so strongly.
We wish you many safe, smooth, and enjoyable rides ahead!
Warm regards,
Excellent company
Excellent company. Quality product and great service. I bought a bicycle that was my best purchase this year. It arrived with a scratched rear fender, I requested an exchange by email and the team was super helpful and sent me the replacement ahead of schedule.
15 de novembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your new bike has been your best purchase this year. It’s great to know you’re enjoying the quality and performance.
We also appreciate your patience regarding the scratched rear fender. Our team is always committed to resolving any issues quickly, and we’re glad the replacement arrived ahead of schedule.
Thank you again for choosing ENGWE and for taking the time to share your experience.
Wishing you many enjoyable rides ahead!
Warm regards,
I can’t explain how happy I am with the…
I can’t explain how happy I am with the service provided by the Engwe support team. Over the past few days, I was really stressed because the headlight on my e-bike wasn’t working. I informed the service team just once, and within a few days they sent me a brand-new light. Seriously, this is amazing and very helpful service.
From my side, it’s definitely 5 out of 5. Even when I bought my Engwe M20, they sent me a very nice gift pack filled with a jacket, a cap, and lots of other great items.
Thank you once again!
😊😊😊😊😊😊😊
16 de novembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you for your amazing review!
We’re really happy to hear that our team could help you so quickly and make the whole situation stress-free. It’s great to know the replacement light and the gift pack with your M20 made your experience even better.
Your support means everything to us — thank you again! 😊
Great bike Great support and after sales service
Great bike but I had a couple of problems. Their after sales is excellent they help walked me through steps to test certain components and sent them out. Great service
5 de maio de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear customer,
Thank you so much for your kind review! We’re glad to hear that you’re enjoying your bike and that our after-sales team could assist you effectively.
We’re happy we could help you diagnose the issues and get the necessary components sent out promptly. Your satisfaction means a lot to us, and feedback like yours encourages our team to keep delivering great service.
Enjoy your rides, and feel free to reach out anytime you need support. Thank you for choosing Engwe!
I really loved how they deal with me
I really loved how they deal with me. They were quick. They were accurate and if I had any questions or concerns along the way, they made sure I understood the process in my product came quick. I was extremely happy with the service I received. I would recommend this place for anyone very good people right here.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear customer,
Thank you so much for your wonderful feedback! We’re truly happy to hear that you had such a smooth and positive experience with our team.
It’s great to know that our quick and accurate support, clear communication, and efficient process made everything easy for you. Your satisfaction means a lot to us, and your recommendation is greatly appreciated.
We’re here anytime you need assistance. Thank you again for choosing Engwe!
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