Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packa... Ver mais
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Veja o que dizem as avaliações
Purchasing of the bike Engwe L20 3.0 pro was easy from Engwe's website. I paid for delivery insurance which was probably not needed as the bike was very well packed. The delivery company used, BJS,... Ver mais
A empresa respondeu
I purchased an electric bike from Engwe which had a minor problem I emailed the company and Chirs dealt with my request I have never had this kind of treatment before it was sensational my query was d... Ver mais
A empresa respondeu
Sok teszt videót megnéztem. Egyetértek az ott elhangzottakkal, pozitív értelemben. 1 hete használom, és imádom. Annyi az észrevételem, hogy lehetnének hosszabbak az áttételek, nagyon erős a motor... Ver mais
A empresa respondeu
4,6
Excelente
142 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
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Engwe have been really helpful at…
Engwe have been really helpful at resolving a small issue with my bike , the bike is amazing and a god send for my new job , gets me there and back in a breeze and makes my day so much easier , due to the time zone difference it can take a day to respond but they have been more than helpful and i felt like they wanted to really help and they followed through with what they promised , I am not paid to say this , it’s an honest opinion on my experience ,i was worried at first as i read some bad reviews but it’s a large company and if you read on other companies that sell e-bikes it’s the same throughout , what mattered is they helped and that’s the main thing and this company is growing and more service centres are appearing , my bike is a p275 se and is an amazing bike for its price , I put some puncture proof tires on and i fly round my city with ease , people say the bike is weak on hills but it isn’t , on very steep hills it will slow down a bit but it still gets you up and tbh i find it more practical than the fat tire ones because to fly round your city on it’s like a bat mobile , so under rated and it’s also a head turner , the pictures online don’t do it justice .
Don’t hesitate , I highly recommend the p275se for its price , you won’t find better i’m sure of it .
12 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for taking the time to share such a detailed and honest review!
We’re truly happy to hear that your ENGWE P275 SE has been helping make your daily commute easier and more enjoyable. It’s great to know the bike is serving you well for getting to and from your new job, and that you’re enjoying riding it around the city.
We also sincerely appreciate your understanding regarding the time zone difference. Our team always does its best to respond as quickly as possible, and we’re very glad to hear that you felt supported and that we followed through on our promises to resolve the issue.
Your feedback about the riding experience, hill performance, and the overall value of the P275 SE means a lot to us. We’re especially happy that the bike has exceeded your expectations and even turned a few heads on the road!
Thank you again for your trust, your recommendation, and for sharing your experience with other riders. Wishing you many more smooth and enjoyable rides ahead! 🚴
Best regards,
ENGWE Customer Support Team
Very excellent after market sales
Very excellent after market sales
Very responsive team.
10 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your kind feedback! We truly appreciate your support. Providing responsive and reliable after-sales service is always our priority. If you need any assistance in the future, please feel free to contact us anytime.
Faulty Bike – Awaiting Resolution
Received my ENGWE 2 3.0 Boost on 2 Feb 2026 with a defective rear wheel (flat spot/wobble). Reported immediately with photos/videos. Repair attempt confirmed it cannot be fixed.
Still awaiting a refund or replacement.untill today i didn't got a chance to ride it, is just sitting. Publicly sharing my experience so ENGWE resolves this promptly. A Section 75 claim with my credit card provider will be next if no action is taken.
UPDATE:
ENGWE replied publicly and said the case was escalated to the UK team. However, in private emails they confirmed the replacement rear wheel is currently out of stock with no estimated delivery date.
They also confirmed that the previously promised £45 repair refund did not process due to a “system malfunction”, so I have still not received that refund either, the £45 is the attempt of going to repair it at a bike shop.
Instead of resolving the issue with a full refund for a bike that arrived faulty, they offered £150 compensation if I wait indefinitely for a replacement wheel.
I have declined this offer and formally rejected the bike under the Consumer Rights Act 2015. I have requested a full refund for the bicycle and the £45 repair cost.
If this is not resolved promptly, I will proceed with a Section 75 claim with my credit card provider.
FINAL UPDATE (CASE RESOLVED):
I am updating this review to provide a complete and fair outcome.
After returning the e-bike, ENGWE has now issued a full refund, which has been received in my account.
The bike originally arrived with a defective rear wheel and was unusable from delivery. The fault was reported immediately with photo and video evidence, and a repair attempt confirmed the issue could not be fixed. The resolution process took several weeks and required continuous follow-up, as well as formally rejecting the bike under the Consumer Rights Act 2015 and preparing a Section 75 claim with my credit card provider.
Although the refund was ultimately completed, the process itself was slow and required significant persistence from the customer side before a final resolution was reached.
I am leaving this review updated so future buyers can see both sides of the experience — the initial problem and the eventual resolution.
Positive outcome in the end, but the after-sales support experience could be improved significantly.
For future buyers, I would personally recommend ensuring you purchase through a retailer with accessible local support and service options, as this can make a significant difference if any issues arise. (Note, buy eith a credit card so can be backed up even better by section 75).
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear customer,
thank you for sharing your experience, and we’re very sorry for the inconvenience caused by receiving a bike with a defective rear wheel and not being able to ride it since delivery. We fully understand your frustration.
We would like to inform you that we have already contacted the UK team and asked them to urgently follow up on your case. The UK team is reviewing the issue you reported, including the photos and videos provided, and will work to resolve this as quickly as possible, whether through a replacement or a refund in accordance with policy.
Please rest assured that ENGWE takes product quality issues very seriously, and your case has been escalated to avoid any further delay.
Thank you for your patience. We hope this matter will be resolved soon and that you’ll have the opportunity to enjoy your bike as intended.
Fabulous EngWe P275 SE
The website experience was very easy and clear to order.
Upon arrival of my new bike there was a minor issue with it which was rectified very quickly, via email, through their customer service team. Their response team was very efficient, polite, speedy and swift! No complaints whatsoever!
I am SO happy with my EngWe P275 SE! I absolutely love it!
Coming from a traditional 3 gear bike to a 7 gear derailleur was game changing! Add to that the assistance from the PAS, makes this a great bike! I would thoroughly recommend this company and bike!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear customer,
thank you so much for your fantastic feedback! We’re truly delighted to hear that you had a smooth ordering experience and that our customer service team was able to resolve the minor issue quickly and efficiently.
It’s wonderful to know how much you’re enjoying your EngWe P275 SE and that the upgrade to a 7-gear derailleur combined with PAS assistance has been a real game changer for you. Your enthusiasm and satisfaction mean a great deal to us.
At ENGWE, we’re committed to providing not only high-quality bikes but also responsive, polite, and reliable support, and your recommendation truly motivates our team.
Thank you again for your trust — we wish you many more happy and enjoyable rides ahead! 🚲
Engwe After-Sales Service
Bought an E26 from Engwe and realised, after a while, that the front fork was bent. There was no sign of damage to the original packaging nor to the fork itself and I'd been riding the bike for a couple of months (though without any crashes!).
I contacted Engwe and the send out a replacement form and headstock with no quibble. The bike rides even better now and I have to commend the after-sales service from Engwe.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Customer,
Thank you for taking the time to share your experience with us. We’re sorry to hear about the issue you encountered with the front fork, but we’re very glad that our after-sales team was able to resolve it smoothly and without any hassle.
It’s great to know that the replacement fork and headstock have improved your riding experience and that the bike now performs even better. Providing fair, efficient, and customer-focused support is a key part of our commitment, so your kind words about our after-sales service mean a great deal to us.
Thank you for choosing Engwe and for your trust in our products and service. We wish you many more safe and enjoyable rides, and please feel free to contact us anytime if you need further assistance.
Kind regards,
Engwe Customer Support Team 🚲
First class customer service at Engwe,
I have already posted a review of the Engwe L20 3.0 Pro ebike that I bought in December 2025. This is an additional post to give a shout out for the customer support at Engwe. I had cause to contact them for a couple of minor points over the weeks following my purchase. Without fail I always had a reply back straight away. Always very polite and trying their very best to be as helpful and prompt as possible, in a very friendly and kind manner. Customer service is extremely important when buying online and Engwe excel in the quality of their service in this respect. I just thought they deserve a mention.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for taking the time to share this wonderful feedback! We truly appreciate your kind words about both the Engwe L20 3.0 Pro and our customer support team. It means a lot to us to hear that our service met your expectations and that we could assist you promptly and professionally. Providing friendly, reliable support is always our priority. Thank you again for your trust and support — we wish you many enjoyable rides ahead! 🚴♂️
well packet
well packet, good product, best customer support
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you very much for your great review! We’re glad you’re happy with the packaging, product quality, and our customer service. Your satisfaction is our top priority. Hope to serve you again soon! 😊
Excellent bike, strong battery and overall design.
I purchased the Engwe LE20 on 5th April 2025 to use for dropping off and picking up my 6‑year‑old son from school and sports activities. Overall, the bike has been excellent. It has great battery life, large tyres, and a sturdy, safe design. It includes all the features you would expect from a cargo-style bike, and both my son and I are very happy using it in London.
There are just a couple of small improvements that could make the bike even better:
Slightly reducing the bike’s overall length—even by 1 cm.
I park it in a Cyclehoop bike hanger (a common council-provided cycle storage unit across London and the UK). The bike does fit, and I manage to park it, but it’s a very tight squeeze. A small reduction in length would make parking much more comfortable.
Faster delivery for accessories.
When ordering accessories, delivery takes quite a long time. It seems they ship directly from the manufacturing facility rather than from a UK or European warehouse. If Engwe could maintain local stock in London or Europe, accessories could arrive within 1–2 days, which would be very helpful for customers.
Regarding after‑sales service, I am genuinely impressed. They quickly create a support ticket whenever there’s an issue. Although they often ask customers to visit a mechanic, I’ve handled all repairs myself. I once faced a motor issue, and they promptly sent me a replacement motor. Excellent support overall.
My request to the company:
Please list all accessories and spare parts on the website—right down to nuts and bolts—so customers can easily purchase whatever they need and receive quicker delivery.
Overall, it’s a full‑featured, reliable bike, and I’m very happy with it. Keep up the great work and strong after‑sales support. Thank you!
5 de abril de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for taking the time to share such a detailed and thoughtful review — we truly appreciate it!
We’re delighted to hear that your Engwe LE20 has been working well for school runs and daily rides, and that both you and your son are enjoying the bike’s battery performance, stability, and overall design. It’s wonderful to know it’s serving your family reliably in London.
We also sincerely appreciate your valuable suggestions:
• Regarding the bike length and Cyclehoop parking compatibility — thank you for highlighting this real-world use case. We’ve shared your feedback with our product team for future design optimization.
• About accessory delivery speed — you’re absolutely right. We’re actively working on expanding local EU/UK warehouse inventory so accessories and spare parts can reach customers much faster.
• Your suggestion to list all accessories and spare parts (down to small hardware) on our website is also extremely helpful, and we’re already discussing how to improve parts availability and transparency for DIY-friendly riders like yourself.
We’re especially glad to hear our support team was able to assist quickly with your motor replacement. Providing reliable after-sales service is something we take very seriously.
Thank you again for your trust and support. If you ever need anything in the future, please don’t hesitate to reach out — happy riding to you and your son! 🚴♂️✨
Very good and reliable e-bike
I had bought a cargo ebike Le20. the order was delivered in time just over 1 week.
the customer service was excellent and replied to all my queries within 1 working day.
the bike itself is as described and have not had any issues so far and kids enjoyed it.
i simply don't regret buying this ebike.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your wonderful feedback!
We’re delighted to hear that your LE20 cargo e-bike arrived quickly, that our customer service was able to support you promptly, and most importantly — that you and your kids are enjoying the bike. Knowing it’s helping create happy family rides truly means a lot to us.
Thank you for choosing ENGWE and for your trust. If you ever need assistance in the future, we’re always here. Wishing you many safe and enjoyable rides ahead! 🚴♀️✨
Great bike
Great bike, I really like my P20. I had some warranty issues, but they were dealt with very quickly, and I received a replacement together with video instructions, which was very helpful.
In general, the P20 is a great bike. There are a few things I would improve: the saddle, a gel version would be great; the fork bearing, instead of steel balls, it would be nice to have the newer tapered type, which is inexpensive but gives a much more premium feel; and if the fork could have a mono-shock suspension, that would make it an ideal bike for the price. :D
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your great review and for choosing the P20! We’re really happy to hear that you love your bike and that our warranty team was able to resolve the issue quickly for you — we always aim to make support as smooth and helpful as possible.
We also truly appreciate your detailed suggestions regarding the saddle, fork bearing, and suspension. Feedback like yours is incredibly valuable to us and has already been shared with our product team for future improvements. A gel saddle and upgraded fork system are definitely interesting ideas, and we agree they could enhance the riding experience even further.
Thanks again for your support and for taking the time to share your thoughts. Wishing you many great rides ahead! 🚴♂️
Really happy with the bike
Really happy with the bike. Havent tested it properly yet, but just what I wanted. Needed to contact customer services with a minor issue. I had a prompt a response from Lydia who remained my contact person until this issue was resolved which she actioned straight away. Thank you
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you very much for your kind review! We’re delighted to hear that you’re happy with your bike and that it’s just what you were looking for.
We’re also glad Lydia was able to assist you promptly and follow through until everything was resolved — we’ll be sure to pass along your kind words to her. Providing responsive and personal support is very important to us.
Thank you again for choosing us, and we hope you enjoy many great rides ahead! 🚴♂️
Excellent Ebike
After researching several options, I purchased this e-bike for my son and have been very impressed with the quality. It offers excellent value for money and doesn’t feel like a budget bike at all. The pedal-assist system works brilliantly, the Shimano gears are smooth, and the front suspension combined with the comfortable seat and suspension seat post makes for a very comfortable ride. My son is thoroughly enjoying it, and I am extremely pleased with both the bike and the Engwe team. Highly recommended.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your wonderful review and recommendation! We’re thrilled to hear that you and your son are impressed with the quality and comfort of the e-bike. It’s great to know the pedal-assist, Shimano gears, and suspension system are providing such a smooth and enjoyable ride. Your satisfaction truly means a lot to us, and we appreciate your trust in Engwe. Wishing your son many happy rides ahead — we’re always here if you need any support! 🚴♂️✨
My e-bike was a mess so contacted ENGWE…
My e-bike was a mess so contacted ENGWE for the parts had to pay for them on PayPal and fitted them by myself was a great service got the parts I needed. Thank you ENGWE will use them in the future.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you for sharing your experience! We’re glad we could help you get the parts you needed and that everything worked out well after installation. We truly appreciate your trust in ENGWE and are happy to hear you’re satisfied with our service. If you ever need assistance again, we’ll be here — thank you for choosing ENGWE, and enjoy your rides! 🚴♂️
Engwe made getting my bike and the…
Engwe made getting my bike and the order process simple. My bike is awesome its so good its speedy safe you can abuse it like hell. i love the engwe m20
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your awesome feedback! 🚴♂️
We’re thrilled to hear you love your ENGWE M20 and that the ordering process was smooth. It’s great to know you’re enjoying the speed, safety, and durability of the bike. Ride safe and enjoy every adventure!
Competent technical & shipping support
Quick replies from Lydia (next working day) about updates on shipping, and support with issues for the IOT module not updating after the bike arrived.
Bike seems well made, I'll update my review if I have any issues
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that Lydia was able to provide timely updates on shipping and assist with the IOT module issue.
It’s great to know your bike arrived well and that your initial impression is positive. Should you have any questions or need support as you continue riding, our team will always be happy to help.
Wishing you safe and enjoyable rides ahead!
Many thanks
Many thanks. 5 star service. Keep up the good work. R crowe.
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you for the 5-star review and your support!
We really appreciate it and will keep up the good work 😊
Amazing value for money Alarm/Horn
After receiving this cycle alarm I had to leave a review. It's amazing value for money, doubles up as a very loud horn when needed and comes with a key fob to activate the alarm, perfect when paired with the Engwe lock for peace of mind when leaving unattended. 10/10 fast delivery as well.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Hi there,
Thank you so much for your fantastic review! We're really happy to hear that you’re enjoying the alarm/horn and that it brings you extra peace of mind alongside your Engwe lock. Great to know the loud horn and key fob features are working perfectly for you!
We also appreciate your kind words about the fast delivery—our team loves hearing that.
Thank you again for the 10/10 rating and for taking the time to share your experience!
Warm regards,
ENGWE Team
No words amazing experience
No words amazing experience
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your wonderful feedback!
We’re truly happy to hear you had an amazing experience — your support means a lot to us.
If you ever need assistance or have any questions, we’re always here for you.
Enjoy your rides and thanks again for choosing ENGWE!
Warm regards,
The ENGWE Team
Ni AIR.Just back from my first ride on my…
Just back from my first ride on my ENGWE N1 AIR it is brilliant thoroughly enjoyed it. 18k with hills in power assist 5 mostly and only down one bar. Build quality seams very good. Customer service first class. De livery although over Christmas was quick. Very happy 😃
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for sharing your first-ride experience with the ENGWE N1 AIR!
We’re thrilled to hear that you enjoyed your 18 km ride — hills included — and that the bike performed brilliantly with such low battery drop. It’s great to know the build quality and power assist met your expectations.
We’re also happy that our customer service and delivery (even during the Christmas period!) left a positive impression.
Your satisfaction means a lot to us, and we wish you many more enjoyable rides ahead.
Thank you for choosing ENGWE! 😄
Warm regards,
The ENGWE Team
I wanted to buy a spare E bike battery…
I wanted to buy a spare E bike battery but unfortunately they didn't have any in stock. I was told that they may have this in a couple of months.
So I agree to wait for this item during that time I was giving update and great communication from one they staff (Lydia) excellent service
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your kind review! We really appreciate your patience while the spare E-bike battery was out of stock. We’re delighted to hear that Lydia kept you updated and that our communication made the waiting experience easier for you. We’re always here to help, and we hope to serve you again soon!
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