Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packa... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Purchasing of the bike Engwe L20 3.0 pro was easy from Engwe's website. I paid for delivery insurance which was probably not needed as the bike was very well packed. The delivery company used, BJS,... Ver mais
A empresa respondeu
I purchased an electric bike from Engwe which had a minor problem I emailed the company and Chirs dealt with my request I have never had this kind of treatment before it was sensational my query was d... Ver mais
A empresa respondeu
Sok teszt videót megnéztem. Egyetértek az ott elhangzottakkal, pozitív értelemben. 1 hete használom, és imádom. Annyi az észrevételem, hogy lehetnének hosszabbak az áttételek, nagyon erős a motor... Ver mais
A empresa respondeu
4,6
Excelente
142 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast & friendly service
Fast & friendly service! Highly recommended 👌
1 de setembro de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your wonderful feedback! 💫
We’re glad you enjoyed our fast & friendly service. Your recommendation means a lot to us! 🙏👌
Thank you.
After couple days of delay, finally product at home. Good customer service. Recommend!
1 de agosto de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
We are very sorry for the delay and the frustration this has caused. The shipment of your E26 HT has unfortunately been affected by severe port congestion, which has delayed multiple containers from different companies, not only ours. Pick-ups now require queueing and advance booking, which has slowed down the process.
The good news is that our container has already been confirmed for release in early September and should arrive at our warehouse by mid-September. This means your order can be delivered around late September to early October.
As compensation, we have sent you the corresponding solution via email. We hope you can check the email and let us know your thoughts.
We truly value your patience and understanding, and our team will keep you updated until your bike is with you.
Kind regards,
---------------------------
Thank you for your understanding and patience during this time. We looking forward to working with you again. Best wishes.
First Rate Customer Service
Having purchased a new Engwie Engine Pro2 recently on unpacking and assembly of said cycle we noticed that the rear mudguard/wing had a slight dent. Having taken a photo and sent it to the customer centre they offered us a package b as compensation. Having already got cycle helmets I asked if we could go with the C package instead. Two days later the package arrived. Now granted it would be nicer to get something new that had no damage but this will happen to it in time so although disappointing it’s not a big issue. The customer care though is and it definitely gets my approval. Quick and thorough in their responses, kind, supportive and willing to go that extra mile. (OTHER COMPANIES PLEASE NOTE) A big shout out to Lydia who helped through this process, much appreciated.
10 de agosto de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your detailed feedback and kind words! We’re delighted to hear that our customer care team, especially Lydia, could assist you quickly and thoroughly. Your satisfaction is our top priority, and we truly appreciate your understanding and support. 🚴✨
Customer Service
Customer service is phenomenal. Very quick to respond, max 10 hours. Very helpful in assisting in what you need to ask and provide Very reliable and accurate information.You can always count on them when you need to ask something. Best customer service I have had in a while. 10/service:)
13 de agosto de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your kind words and for taking the time to share your experience! 🌟
We’re thrilled to hear that our team could assist you promptly and provide the information you needed. Your trust means a lot to us, and we’ll continue striving to deliver reliable, accurate, and friendly service every time you reach out.
We look forward to assisting you again in the future! 💛
I got one of the best service from…
I got one of the best service from engwe.
7 de agosto de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your kind words! We’re thrilled to hear you had one of the best service experiences with Engwe.
We’ll keep working hard to make our service even better and ensure every experience is as great as yours.
Best regards,
Superb service from start to finish
Superb service from start to finish - Lydia was always helpful and informative - communication was excellent - always got a prompt reply. The carrier was also excellent in communicating where the e-bike was and deliver info. All in all - yes, five stars without a doubt.
4 de agosto de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your wonderful feedback! ⭐⭐⭐⭐⭐
We’re delighted to hear that your experience with us — from start to finish — was smooth and satisfying. Lydia will be especially happy to know that her support made a positive impact!
We also appreciate your kind words about our delivery partner — we work hard to ensure clear communication every step of the way, so it’s great to hear that reflected in your experience.
Thanks again for your trust and support — we’re honored to have earned your five stars!
Warm regards,
The Engwe Team
Excellent service
Very prompt in their communication, ensured all my parcels were sent without delay, and maintained consistent contact throughout. Much appreciated!
30 de julho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
We really appreciate your lovely feedback! 😊 It means a lot to us that you felt supported and well-informed throughout. Making sure everything runs smoothly for you is what we aim for — and we’re thrilled we delivered! Hope to serve you again soon!
Engwe L20 Boost
Nous avons acheté deux vélo Engwe L20 boost, nous sommes globalement très satisfait de l'esthétique, de la qualité, du confort, et de la facilité d'utilisation de nos vélos. Nos pouvons également adapter le vélo en fonction de nos besoins, notamment la mise en place de sacoches de transport. C'est un réel plaisir d'utiliser ce vélo pour les trajets quotidiens, ou pour les balades.
29 de julho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Merci beaucoup pour votre retour si positif ! 🙏
Nous sommes ravis d’apprendre que vous êtes satisfaits de vos vélos Engwe L20 Boost – tant pour leur esthétique que pour leur confort et leur praticité.
C’est un vrai plaisir de savoir qu’ils vous accompagnent aussi bien au quotidien que lors de vos balades.
N'hésitez pas à nous contacter si vous avez besoin d'aide ou de conseils pour vos accessoires ou vos trajets !
Bonne route et à très bientôt ! 🚴♂️🚴♀️
Handled issues well! Great Product
While there were some difficulties, communications were great, support was effective and the bike is lush
Only a little while in.
28 de julho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your kind feedback! 😊
We're really glad to hear that, despite the initial difficulties, our team was able to support you effectively and that you're enjoying your new bike! Your words truly mean a lot to us.
If you ever have any questions or need further assistance down the road, feel free to reach out — we're always here to help.
Wishing you many smooth and fun rides ahead! 🚴♂️✨
– The Engwe Team
Wir haben 2 Engwe LE20 Boost 3.0
Wir haben 2 Engwe LE20 Boost 3.0 gekauft. Die Lieferung ging mit Gel Express prima. Da bei beiden Fahrrädern Kleinigkeiten beanstandet wurden, konnte uns Engwe von einem auf den anderen Tag schnell helfen. Netter und kulanter Kontakt. Die Fahrräder sind klasse und wir freuen uns. Jederzeit wieder. Sicher wird bald ein weiteres für den Schwiegersohn bestellt.
25 de julho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Liebe Kundin, lieber Kunde,
herzlichen Dank für Ihre tolle Rückmeldung! Es freut uns sehr zu hören, dass Sie mit der Lieferung, dem Kundenservice und natürlich mit Ihren neuen ENGWE LE20 Boost 3.0 E-Bikes zufrieden sind.
Ihr Lob ist für uns eine große Motivation, weiterhin unser Bestes zu geben und unseren Service ständig zu verbessern. Wir freuen uns schon jetzt, wenn wir auch Ihrem Schwiegersohn bald ein Fahrrad liefern dürfen!
Viel Freude beim Fahren und bis bald –
Ihr ENGWE Team
Engwe P20
🌟🌟🌟🌟🌟
I recently purchased two Engwe P20 e-bikes, and I’m extremely happy with both! The bikes are working perfectly – smooth ride, powerful performance, and great build quality. They’ve exceeded my expectations.
What really stood out was the excellent customer service. The team responded very quickly, answered all my questions with care, and even offered a discount. Their support throughout the whole process was friendly, fast, and professional. 😊
Highly recommend the Engwe P20 and this amazing team – thank you for making this such a positive experience! 🚴♂️🚴♀️✨
17 de julho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Customer,
Thank you so much for your amazing review! We’re absolutely delighted to hear that you're enjoying your two Engwe P20 e-bikes and that they’ve exceeded your expectations — that’s exactly what we strive for.
It’s also wonderful to know that our customer service team made a positive impression. We truly appreciate your kind words and support — feedback like yours motivates us to keep improving every aspect of what we do.
Wishing you many smooth and exciting rides ahead!
And thank you again for recommending both the P20 and our team — it means a lot to us. 🚴♂️🚴♀️✨
Best regards,
I know some people have had a bad…
I know some people have had a bad experience, but I have nothing bad to report. I have the Engwe L20 and the power assist failed. I contacted after sales and Lydia was so helpful and got me a replacement controller sent out in quick time, resolving the problem. Keep up the good work Lydia.
23 de julho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Customer,
Thank you so much for taking the time to share your experience! We’re really happy to hear that you're satisfied with the support you received and that the issue with your Engwe L20 was resolved quickly.
We'll be sure to pass your kind words along to Lydia — she’ll be thrilled to know her assistance made a difference. It's feedback like yours that keeps our team motivated to provide the best possible service.
We truly appreciate your trust and support, and we’ll keep working hard to ensure more positive experiences like yours. 🚲💪
Best regards,
Engwe a good bike company
I had a problem with the ioT tracking on my Engwe L20 3.0 Pro it stopped working I have been a customer of Engwe bikes for a couple of years and I have noticed a big improvement in the after care and customer service. You have to remember though you are dealing with a Chinese company so the back and forth can take a while but they always get back to you in my case they were able to remotely fix the the problem in a week from there end.
You might get that done quicker with a british brand but this iot tracking is forever free unlike most bikes offer it free for a year then charge for it.
If you can live with the back and forth with China their bikes offer great specs at keen prices
17 de julho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your thoughtful and balanced review — we truly appreciate your continued support over the past few years!
We're glad to hear that the issue with your IoT tracking on the L20 3.0 Pro was resolved and that you've noticed improvements in our customer service. Your patience and understanding regarding the back-and-forth are greatly appreciated, and we’re always working to streamline communication and response times — wherever you're located.
It means a lot to us to hear that our ongoing efforts are making a difference, and we’re committed to doing even better. Offering long-term value, like free lifetime IoT tracking, is something we’re proud of — and we’ll continue striving to bring even more to our customers.
Thanks again for your feedback and trust!
Best regards,
The ENGWE Team
Charger issue solved
Got Issue on my charger not charging properly then I email Engwe Tracy help me and show video of the charger she replace it for me and arrive on time Thank You for you assistance 🫡
14 de julho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your kind words!
We're really glad to hear that Tracy was able to assist you effectively and that the replacement charger arrived on time. Your satisfaction is our top priority, and feedback like yours truly motivates us.
We’ll continue working hard to improve our service and aim to do even better in the future. If you ever need any further assistance, we're always here to help!
Thanks again for your support and trust in ENGWE 🫡
Best regards,
The ENGWE Team
great services.
After placing my order, I realized I had forgotten to apply the £100 discount code. I contacted them via email, and they kindly accepted the discount without any issues. I'm very satisfied with their service and eagerly looking forward to receiving my bike!
10 de julho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you very much for your kind words! We're so happy to hear that you had a positive experience with our customer service. Helping our customers is always our top priority, and we’re glad we could assist you quickly and smoothly.
We’ll continue working hard to provide excellent service and products. We hope you enjoy your new bike, and we look forward to hearing about your riding adventures soon!
Poor customer service
Poor customer service. I received multiple emails that were not intended for me, was sent items I didn't order, Engwe demanded I then send them back before they would send me a bike (which i never received).
I was excited to receive the bike but now i would rather avoid them altogether.
8 de julho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
We’re truly sorry to hear about your disappointing experience, and we sincerely apologize for the confusion and inconvenience this has caused.
At the moment, your review does not provide enough details for us to accurately identify your order and properly investigate what happened. In order to resolve this matter as quickly as possible, we kindly ask you to respond to the Trustpilot request for more information, or alternatively, please reach out to us directly at service2@engwe-bikes.com.
We genuinely want to help resolve this for you and ensure that your concerns are addressed. Thank you for your patience, and we look forward to hearing from you.
Best regards,
Premières impressions au guidon du Engwe Pro 2.0
J'ai commandé un Engwe Pro 2.0 début juin et l'ai reçu une semaine après. Il y'a eu un souci pour la livraison à mon domicile, car le colis faisait plus de 30kg et le dépôt Dpd de Blois situé à 40km de chez moi à refusé de me le livrer. La situation étant bloqué, j'ai décidé d'aller moi-même le chercher. Ayant informé Engwe du problème, ils m'ont proposé un dédommagement financier que j'ai accepté. L'emballage est très costaud et j'ai assemblé le vélo assez facilement en suivant les instructions fournies. J'ai eu un peu de difficulté pour retirer la batterie, mais avec les conseils du Service après vente, j'ai compris la méthode pour l'extraire. Les premiers tours de roues m'ont agréablement surpris, notamment la puissance, le couplé et le capteur de couple qui apporte beaucoup de souplesse à la conduite. Il n'y a pas d'accoup et la puissance du moteur s'adapte parfaitement à votre rythme de pedalage. C'est fluide et très bien géré. Très satisfait du vélo qui correspond bien à la description. Le Service après vente à également était parfait en répondant rapidement à mes questions. J'ai juste regretté que le vélo soit livré avec des pédales fixes, pour un vélo pliable, c'est gênant. Je recommande ce vélo polyvalent.
1 de julho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Merci beaucoup pour votre retour détaillé et constructif !
Nous sommes ravis que l’Engwe Pro 2.0 vous apporte entière satisfaction, tant au niveau de ses performances que de sa qualité de conduite. Nous nous excusons pour les désagréments liés à la livraison, mais sommes heureux d’avoir pu trouver une solution ensemble. Votre appréciation du service après-vente et votre recommandation nous touchent beaucoup. Nous prenons également bonne note de votre remarque concernant les pédales fixes.
Nous vous souhaitons de superbes balades à vélo et restons à votre disposition si besoin ! 🚴♂️⚡
service engwe engine 2.0
service engwe,
i needed a new display for my engine 2.0 pro ....
after only 8 days, engwee service delivererd to germany
5 stars !
26 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Customer,
Thank you so much for your kind feedback and the 5-star rating! 🌟 We're truly glad to hear that your new display for the Engine 2.0 Pro arrived in Germany so quickly and that you're satisfied with our service.
We’ll continue working hard to provide even better service in the future. Your support means a lot to us!
Best regards,
ENGWE Team
Engine Pro-battery removal
Bought an Engine Pro nearly two years ago. Went to remove the battery but found that it would not come out. Once a photo of the problem was submitted, Lydia sent me a video on how to resolve. Five Star service and Lydia is a star!
26 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Hi Waldon, thank you for taking the time to share your experience! We’re delighted Lydia could help resolve the battery issue—her dedication to getting riders back on the road is exactly what we strive for.
Happy riding! 🚴
Extremely happy with the Engine Pro 2.0…
Extremely happy with the Engine Pro 2.0 bike and the customer service that came with it. All messages were returned promptly. Delivery was efficient and fast.
So happy with this company that I ended up ordering a second bike and the service was just as good, this time the colour I ordered was out of stock so I waited for their return to stock which happened exactly when they said they would and then the delivery was quick.
Thank you.
I wouldn’t hesitate in recommending this company and these bikes to anyone looking for an e bike .
14 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Hi Marian, your satisfaction is our biggest win! Thank you for trusting us with not one, but two bikes—we’re honored to be your go-to for e-biking. Happy rides ahead! 🚴♂️🚴♀️
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