Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packa... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Purchasing of the bike Engwe L20 3.0 pro was easy from Engwe's website. I paid for delivery insurance which was probably not needed as the bike was very well packed. The delivery company used, BJS,... Ver mais
A empresa respondeu
I purchased an electric bike from Engwe which had a minor problem I emailed the company and Chirs dealt with my request I have never had this kind of treatment before it was sensational my query was d... Ver mais
A empresa respondeu
Sok teszt videót megnéztem. Egyetértek az ott elhangzottakkal, pozitív értelemben. 1 hete használom, és imádom. Annyi az észrevételem, hogy lehetnének hosszabbak az áttételek, nagyon erős a motor... Ver mais
A empresa respondeu
4,6
Excelente
142 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great value ebike
Bike arrived quickly. Didn't look too difficult to build, but I was lazy and got someone to do it for me. Bought the E26 model. Great to ride. Cuts through the wind and likes hills. You still putsome effort in but so much more enjoyable to ride on a more windy day. Use mine for work and as getting older, I experience knee issues. This has helped me carry on cycling and enjoying the outdoors.
10 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Mr Lee, thank you for sharing your experience with the E26! We’re thrilled it’s making your daily rides easier—especially for work and overcoming knee challenges. Happy cycling! 🚴♂️
great customer support and good after…
great customer support and good after sales service .my display was stolen then i order onek but they arrange two of both version and gift it to me thank you so much
23 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
We’re thrilled to hear our team could help! Your satisfaction is why we’re here. Happy riding—and keep those displays safe! 😊
Awesome bikes for travelling adventures
We have 2 Engwe P20's, and absolutely love them, We got them mainly for van trips, and have recently been over to France for a month - the bikes were so so useful, and meant we could explore so many different places.
I've had a problem with one of the bikes (a noisy back wheel). Engwe were really helpful, and sent me a video guide on how to tighten the spokes. Thier advice was spot on, and the video was really clear. I was able to solve the problem, and my bike is super quiet now!
We have fixed a BuddyRider dog seat to one of the bikes, and so our dog can also enjoy our rides too. It fits perfectly :)
23 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Wow—hearing your P20s conquered France (with your dog along for the ride!) has us grinning! So glad the spoke video did the trick. Keep the adventures coming—we’re here for all your two-wheeled needs! 🚴🐾
I was very sceptical about dealing with…
I was very sceptical about dealing with an online company like this but Enguie has proved to be genuine. Shipping was far quicker than expected, I bought the L20 Boost which is everything it said it would be. Very good and quick customer service too. I would recommend Enguie to others without hesitation. Thank you Enguie
20 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Hi Linda, thank you for trusting us with your first order—it means the world to know the L20 Boost lived up to the hype (and arrived faster than expected!).
Here’s to many more smooth rides ahead! If you ever need anything (even just to show off your bike on social), give us a shout.
great bike
I bought the n1 and it's great. flattens out the hills and the battery lasts way longer than I expected
1 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Hi Michael, so glad the N1 is conquering hills and exceeding your battery expectations! 🌟 Thank you for sharing—happy rides ahead!
Bikes Arrived Separately – Communication Could Be Improved
I ordered two bikes, which were delivered on separate days without prior notice. This meant someone had to be available to receive each delivery, which was inconvenient.
The first bike was delivered without issue, but the second delivery — using the same courier — required a signature. Despite being on the phone with the delivery company and clearly giving approval, they still refused to leave the package. This caused unnecessary delays and added stress.
Initially, I was concerned as I had trouble reaching customer support — the phone number didn’t work, the chat function was unresponsive, and I didn’t hear back via email for a few days. However, I eventually received a reply, and the missing item is now en route.
Overall, the bikes themselves seem fine, but the lack of communication and inconsistent delivery process made the experience less smooth than it should have been.
18 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Hi Mark, we’re sincerely sorry the delivery of your two bikes fell short of expectations—your feedback highlights areas where we must improve, and we appreciate you taking the time to share this.
While we’re glad the bikes meet your expectations, we take service failures seriously. Your experience has triggered a company-wide review of our delivery and support processes.
Please reach out to me directly at service2@engwe-bikes.com if you’d like to discuss this further. We hope to regain your trust and deliver a seamless experience next time.
Had a faulty charger with the bike
Had a faulty charger with the bike, customer services sorted it straight away and sent me a new charger.
.................... Perfect Service ...................
(Would use Engwe again (although sometimes confused with the name, I've seen it called engine elsewhere)
16 de abril de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Cliff,
Thank you for taking the time to share your experience! We're so glad our team sorted the charger issue quickly—getting you back on the road is our top priority. 🌟
Your mention of the name confusion is really helpful! You're right, our Engine series is part of the ENGWE family—think of "ENGWE" as the brand and "Engine" as the model line (like Engine Pro 2.0). Next time you see "Engine," it's just us showing off our powerful bikes! 🚴♂️
We're honored you'd choose us again. If you ever need help with models or names, just give us a shout—we're here to clear up any confusion. Happy riding!
I have bought Engwe Engine Pro 2.0…
I have bought Engwe Engine Pro 2.0 around 3 months ago, I it is really strong and can go any steep, without peddle, my body weight 73 kg, it is very fast can go 50 km per hour, but it can bed switched to be legal, from screen hold press some buttons and it will be programmed to be legal and max speed 25 km per hour.
1 de abril de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Miranda,
Thank you for sharing how it performs with your 73kg weight—this kind of real-world feedback helps other riders understand its power.
We’re especially glad you mentioned the legal speed toggle! It’s designed for exactly that—flexibility to switch between performance and compliance.
Great customer service
Ordered a spare battery, received a battery that was faulty, this was quickly resolved (they sent a replacement battery without fuss or bother). Great customer service
10 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Customer,
Thank you for taking the time to share how we resolved your faulty battery issue—hearing that we handled it "without fuss or bother" means everything to us. Providing quick solutions is what we’re here for, and we’re thrilled the replacement got you back on the road smoothly.
If you ever need anything else (or want to share your battery’s performance), we’re always an email away.
Happy riding! 🚴♂️
The Bike is great on or off risd
The Bike is great . I use mine off road, on the beach and on normal roads and streets . Once set up it makes cycling effortless wherever I go . I would thoroughly recommend getting one of these
13 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Customer,
Thank you for taking the time to share how it handles beach trails, off-road paths, and city streets. Hearing that it’s become your go-to for any terrain makes our team’s day.
You perfectly captured what we hope every rider experiences: a bike that adapts to any adventure, no matter the path. Your recommendation means the world, especially coming from someone who puts it to the test across so many landscapes.
Keep enjoying the effortless ride wherever it takes you. 🚴♂️
Ordered a bike through their website…
Ordered a bike through their website and everything thing was handled in a timely manner from the communication regarding the delivery to arrival. The bike took minimal skill to setup and has been providing great enjoyment for being out and about, allows you to get onto the route less traveled away from flat routes as hills are no longer a concern with the various levels of assistance provided.
10 de abril de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Andrewour,
Thank you for taking the time to share how smoothly your order process went—from timely communication to quick delivery, it’s exactly how we hope every ENGWE experience feels.
Hearing that the bike’s "minimal setup" and "hill - conquering assistance" let you explore "routes less traveled" is why we do what we do. You perfectly captured the freedom our bikes aim to provide—no more worrying about flat roads or steep hills!
Keep conquering those hills and enjoying the journey. 🚴♂️
Good bike and great support even when there are issues
We ordered a P275 Pro directly from Engway. The shipping was quite quick and we got to enjoy the bike for a week until we had some issues with the battery not charging.
Engway support was super helpful and helped us troubleshoot. It took a few cycles of troubleshooting but we ended up getting a new motor and replaced it. That fixed the issue.
The bike is still amazing and the support was great. It is not often that you can expect a company to provide this much support online. Much appreciated. And special thanks to Janice from Engway support
12 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Hi King, thank you for taking the time to share your experience with the P275 Pro and our support team. Hearing that we turned a battery issue into a "fixed problem" means the world to us.
Shipping speed, troubleshooting patience, and a new motor replacement—you covered all the bases, and we’re thrilled the bike is still "amazing." It’s customers like you who remind us why we prioritize support, even when issues pop up.
Great great experience!
Great great experience!
I recevied all support from Engwe team. All my questions have been answered
Many Thanks
Denis
6 de junho de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you for taking the time to share your experience—hearing that our team could support you every step of the way means the world to us. Here’s to many more great rides ahead! 🚴♂️
Alles bestens
Alles bestens, vielen Dank. Super Preis/Leistungs Verhältnis.
20 de maio de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Es freut uns immens, dass dir unser ENGWE Fahrrad den Preis-Leistungs-Grad überzeugt hat. Deine Zufriedenheit ist unser größter Antreiber – wir sind immer hier, wenn du Fragen oder Unterstützung brauchst. Auf viele tolle Fahrten! 😊
Great experience
I had a great experience with Engwe’s customer service team. From the moment I reached out, they were responsive, polite, and genuinely eager to help. Whether it was answering my questions about shipping, assisting with assembly, or helping me troubleshoot a small issue, they handled everything quickly and professionally.
thank you so much!
2 de maio de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Martin, your feedback has made our day! Thank you from the entire ENGWE team for taking the time to share your experience—hearing that we made your journey smooth means the world to us. Wishing you smoother riding in the future!🚴♂️
Rzeczowa pomoc.
29 de maio de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Radość, że mogliśmy Ci pomóc w rzeczywistych kwestiach – to właśnie nasze główne zadanie. Jeśli potrzebujesz further wsparcia, zawsze możesz się do nas odwrócić. Pięknych jazd! 🚲
I am super satisfied from engwe…
I am super satisfied from engwe service. I ordered a bike. But we faced a problem with dpd delivery. Dpd didnt want to deliver my bike because the package was too heavy. I contacted engwe and they send out another bike immediately and it arrived two days later at my house. Thanks again for your quick service. And also the bike is super super nice. Really happy with the bike.
22 de maio de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Ehsan, thank you for sharing this amazing feedback! We’re so glad we could step in and resolve the delivery issue with DPD quickly—no one should have to wait longer than necessary for their new bike! Your patience through the process means a lot, and we’re thrilled the replacement arrived safely and promptly.
Thank you again for your understanding and for choosing ENGWE. We’re always here if you need anything down the road—whether it’s accessories, tips, or just sharing more riding stories. Happy adventures on your new bike!
Hydraulic Breakes
I bought the hydraulic breakes for my engwe engine x.
Before,I had the mechanical disc breakes. After installation, I couldn’t beleave the difference,
it's wonderful. Thank you
23 de maio de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Eberhard, thank you so much for sharing your feedback about upgrading to the hydraulic brakes on your ENGWE Engine X! We’re thrilled to hear that the difference in performance has exceeded your expectations—it’s always rewarding to know our components enhance riding experiences.
Hydraulic brakes are designed to deliver smoother, more consistent stopping power, and we’re glad you’re enjoying the improved control and reliability. Your enthusiasm means a lot to our team, as we strive to provide high-quality upgrades that make a real impact.
If you ever have questions about maintenance, feel free to reach out. We’re here to help you get the most out of your bike. Happy riding!
Very bad company, avoid at all cost
I ordered a P20 on 13 May and got a shipment tracking the next day. The good bit however stopped there. 2 days later on 16 May, the courier BJS showed that the shipment was cancelled without any reason. I immediately sent an email to Engwe asking for my order and never got any reply since. I am in the dark if and when I will get my bike!
16 de maio de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Customer, we are extremely sorry to hear about the frustration and inconvenience you’ve experienced with your order. A one-star rating is the last thing we want for any customer, and we take your feedback very seriously.
However, we must frankly inform you that we cannot locate your order details using the information provided in this review (e.g., "P20" model, order date of 13 May). To investigate the issue with BJS and the canceled shipment, we kindly request that you provide:
Your full name
Order number (if available)
Email address used to place the order
Phone number associated with the order
This information will allow our team to:
Verify the status of your shipment and resolve the cancellation issue promptly.
Provide personalized updates and ensure your order is prioritized.
Offer a solution (e.g., replacement, refund, or expedited shipping) based on our findings.
We understand the delay has been unacceptable, and we are committed to making this right. Please contact us via email at service2@engwe-bikes.com or reply to this message with your details, and a dedicated customer service representative will assist you within 24 hours.
At ENGWE, we strive to deliver exceptional service, and we regret falling short in your case. We hope to have the opportunity to restore your trust by resolving this matter swiftly.
Good communication from Engwe with product problem
Bought the EP-2 which came as predicted and had clear instructions in how to build.
I had problems with the battery and messaged Engwe straight away who discussed what the problem is first and asked for a video before sending me a replacement part.
The only downside is that, if you are not confident with electrics/dismantling components, it could be quite daunting to do. However there are videos to show you how to do it and I had a unique problem with my battery that I had to overcome but the video didn't show.
I'm basing the 5 stars on the service and communication I had with Engwe.
29 de abril de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Hi, we are absolutely thrilled to read your kind review and heartfelt words about your experience with ENGWE EP-2 PRO! We're truly sorry that you encountered issues. But we're incredibly grateful for your patience and cooperation throughout the process. Your willingness to communicate openly, send us a video, and work with our team to troubleshoot the problem was invaluable. If you have any further questions, need additional assistance, or simply want to share more of your riding experiences, please don't hesitate to reach out. Once again, thank you from the bottom of our hearts for your support and for choosing ENGWE.
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