if you're planning a holiday in Turkey and looking for budget options, avoid this company at all costs!!!! They use middlemen for everything and when things go wrong, they wash their hands of it say... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
teşekkürlerimi sunmak istiyorum. Babamın vefatı nedeniyle yaşadığım büyük üzüntü ve stres altında, tamamen kendi hatamdan kaynaklanan bir biletleme yanlışı yapmıştım. Normal şartlarda iade hakkım... Ver mais
A empresa respondeu
The web page is clear, understandable nad easy to use.You can find all details at once and could also find the alternative solutions. All conditions are specified one-by-one, so that it is hard to ma... Ver mais
A empresa respondeu
uçak seferini uçuş şirketi iptal ediyor , kendimiz iptal ederiz diye iptal güvencesi ödemesi yapıyoruz, kendimiz bileti iptal etmediğimiz halde iptal güvencesi bedelini geri vermiyorlar, saçma sapan h... Ver mais
Detalhes da empresa
Escrito pela empresa
ENUYGUN'da tüm havayollarının uçak biletlerini karşılaştırarak en uygun uçuşu bulmanıza yardımcı oluyoruz. Ayrıca banka kredileri, sigorta ve diğer hizmetler de burada!
Informações de contato
34752, Istanbul, Turquia
- talep@enuygun.com
- enuygun.com
2,8
Bom
787 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gerçek dolandırıcılar
26 de agosto de 2024
Avaliação não solicitada
Resposta da Enuygun
Merhaba Emrah Bey,
Yaşamış olduğunuz durum ile ilgili sizinle iletişime geçmeye çalıştık, ancak ulaşamadık.
Yaptığımız kontroller sonucunda iptal bilgisini tarafımıza ilettikten sonra firmadan onay alındıktan sonra iadenizin kesintisiz olarak başlatıldığını, tarafınıza ayrıca iade e postasının gönderildğini tespit ettik.
İadeniz bankanızın belirlediği yasal süreç içerisinde tamamlanacaktır.
Anlayışınız için teşekkür eder, iyi günler dileriz.
Tuğçe
Jr. Customer Complaints Specialist
Airport Transportation
I schedule transportation from my Airbnb to Izmir airport on their website and send them my address. I got the confirmation of the service. The address on the email showed only the building number and the street name, not the city. The driver called me at about 3 am saying he couldn't find my address then I found out he was in a different city. I asked Enuygun to refund the charge which is about $600.00 no response or any solution. I disputed the charge with Chase credit card. I do not recommend their company Poor customer service and the website needs to be updated.
22 de agosto de 2024
Avaliação não solicitada
Resposta da Enuygun
Dear Mr. Tavlan,
Firstly, we would like to express our regret for the situation you have experienced.
All preferences and information fields in our system are filled by our users. Due to system rules, we cannot make changes to the transfer date, time, pickup and drop-off addresses, or guest information. Additionally, we display your reservation information on multiple pages and ask for your confirmation on the final page.
Upon review, we have confirmed that there are no systemic errors related to your purchase.
Cancellation and refund processes are conducted within the policies set by the rental companies providing the service. As an intermediary, we are required to implement these policies.
We would like to clarify that the situation you experienced did not originate from Enuygun, and we wish you a good day.
Sincerely,
Tugce
Jr. Customer Complaints Specialist
Yaşlı insanları kandırmak için kurulmuş web sitesi
Eğer 0 verebilsem verirdim!! Yaşlı insanları kandırıyorlar! Vicdansızca uçak biletlerinin üzerine %50 kar koyarak diğer web sayfalarından %50 daha fazlaya satıyorlar! Kesinlikle kanmayın, bu web sitesinin devlet tarafından kapatılması lazım!!
PNR: A67z69
2 de agosto de 2024
Avaliação não solicitada
Resposta da Enuygun
Merhaba Hasan Bey,
Öncelikle yaşadığınız deneyim için üzgünüz.
Enuygun.com’ da uçak bileti arattığınızda, uçuşlara dair tüm bilgileri fiyat dahil anlık ve otomatik olarak havayolunun kendi sisteminden çekiyoruz. Havayolunun sağladığı indirim de yine sistemimize otomatik olarak düşüyor. Aracı kurum olarak maalesef bizim bu konuda bir yaptırım ve düzenleme yetkimiz bulunmuyor.
Saygılarımla,
Elvan
Experienced Customer Complaints Specialist
Wingie
Finger weg!!!!!!!
Finger weg!!!!!!!
Ich habe das Reservierte Fahrzeug vorort stoniert, rückzahlungsbearbeitung sollte 10 arbeitstage dauern dann hies es 20tage und nun ist schon 1monat rum und immernoch kein Geld.
Auf emails wird nicht geantwortet und am telefon wird immer gesagt wir haben eine technische störung.
Edit:19.06 immer noch keine antwort und kein geld.
Edit:25.06 immernoch kein geld bekommen.
Ich möchte nicht angerufen werden oder sonst was ich möchte mein geld zurück.
Ich habe euch schon 20 emails geschrieben und es kommt keine einzige antwort.
13 de junho de 2024
Avaliação não solicitada
Resposta da Enuygun
Hallo Serhat Kalyoncu,
Zunächst einmal tut es uns leid, dass Sie diese Erfahrung gemacht haben.
Wir haben mehrfach versucht, Sie über die von Ihnen angegebenen Kontaktdaten zu erreichen, jedoch ohne Erfolg.
Sie können uns gerne rund um die Uhr unter der kostenlosen Nummer 0850 333 88 88 anrufen, um Ihr Anliegen zu klären. Wir wünschen Ihnen einen schönen Tag.
Vielen Dank für Ihr Verständnis.
Tugce
Jr. Kundenbeschwerdenspezialist
Wingie
Would not recommend Enuygun for Flights
It has been 7 months and Enuygun has still not issued me a refund for fraudulent tickets on my card of £595 (please see my initial review dated 17/11/23). I have contacted Enuygun and haven't received any support.
Would not recommend Enuygun to book any flights.
15 de setembro de 2023
Avaliação não solicitada
Resposta da Enuygun
Dear Inni Anna,
First of all, we are sorry about your experience.
We have addressed all the requests you have sent us.
The tickets and transaction records obtained via 3D have been forwarded to your bank for chargeback processing, one by one.
Our records confirm that the purchased tickets are authentic, and the flights have indeed been utilized.
We would like to clarify that the issue you are experiencing falls outside the scope of our intervention as Wingie.
Thank you for your understanding, and we wish you a pleasant day.
Tugce
Jr. Customer Complaints Specialist
Wingie
Totale Abzocke:
Totale Abzocke:
Mietwagen Übergabe soll 30 km entfernt erfolgen, obwohl Übergabe Flughafen in der bestellung steht, Fahrzeug wurde nicht übergeben. Auf Rückerstattung des gezahlten Betrag gibt es keine Antwort.
31 de dezembro de 2023
Avaliação não solicitada
Resposta da Enuygun
Hallo Frau Zühal Albayrak,
Wir bedauern Ihr negatives Erlebnis und möchten gerne mehr Details erfahren, um die Situation besser verstehen zu können. Sie haben uns Ihre Kontaktdaten gesendet, aber wir können nicht feststellen, aus welchem Land Sie sind. Um Ihnen effektiver helfen zu können, bitten wir Sie, Ihre Fahrzeugreservierungsnummer und Ihre Telefonnummer mit Ländercode an die E-Mail-Adresse talep@enuygun.com zu senden.
Elvan
Experienced Customer Complaints Specialist
Wingie
Efficient Flight Booking and Quick Solutions: A Thank You to Enuygun.com
Thanks to the Enuygun.com website, I make my flight reservations in the most convenient and fastest way. I purchase my tickets, and they also provide a quick solution in case of cancellations. Thank you.
11 de novembro de 2023
Avaliação não solicitada
Resposta da Enuygun
Hello Murat Talu,
Thank you for your evaluation and positive comment💚
Regards,
Elvan
Customer Complaints Specialist
Wingie
Fast transaction and very affordable…
Fast transaction and very affordable price.
1 de novembro de 2023
Avaliação não solicitada
Resposta da Enuygun
Hello Murat Ö. Tuncer,
Thank you for your evaluation and positive comment💚
Regards,
Elvan
Customer Complaints Specialist
Wingie
Worst car hire, charged more than they said for the milage
I have booked a car and fully paid, the initial company was Nissa from Istanbul Airport, I have arrived after midnight, another company (Carvento) provide me the car with limited milage (1300 km for 17 days) they said they are joint companies. I have called the Nissa and they asked me 2 liras per km when the limit exceeded. They gave no other option so I had to accept, The Carvento given me a petrol fiat egea instead of a diesel car which I booked. Egea didn't even have the bluetooth music function on top of that. I have called the En uygun but couldn't reach at that time. Carvento charged me 3 liras per kilometer when I returned the car. Never gonna hire from here again.
17 de setembro de 2023
Avaliação não solicitada
Resposta da Enuygun
Dear Kemal Yıldırım,
We are sorry for the unfortunate experience you had during your last booking with us.
We will try our best to solve the problem and ensure your satisfaction.
We appreciate your patience and understanding in this matter.
Regards,
Nisa
Customer Complaints Team Leader
Wingie
Achtung Betrug !!!
Achtung; Feine abzocke Firma !!!!
Firma storniert Buchung mit irgendwelche Gründe: Kreditkarte Akzeptanz etc. Behält %20 Zahlung unverschämte masche. vorsicht....
22 de setembro de 2023
Avaliação não solicitada
Resposta da Enuygun
Dear Cihan Üstel,
We are sorry for the unfortunate experience you had during your last booking with us.
We will try our best to solve the problem and ensure your satisfaction.
We appreciate your patience and understanding in this matter.
Regards,
Nisa
Customer Complaints Team Leader
Wingie
This company is a complete scam
This company is a complete scam, be very careful when dealing with them specially the car rental department, i rented a car and paid fully, when I got to the car rental company they refused to rent me the car due to my credit card not working online on their system for some reason and they told me that they cancelled my rental and my money should be refunded soon, I called both the car rental company which is 5s rentals and Enuygun more than 6 times without any useful information or any refund no followup email , literally nothing not through email not through phone, they kept transferring my to the next useless employee with no information, I haven’t got my money refunded, literally scammed for 200$
9 de setembro de 2023
Resposta da Enuygun
Dear Kareem Nasereddin,
We are sorry for the unfortunate experience you had during your last booking with us.
We will try our best to solve the problem and ensure your satisfaction.
We appreciate your patience and understanding in this matter.
Regards,
Nisa
Customer Complaints Team Leader
Wingie
It is a scam app with fake price
It is scam app with a fake price.
I had an account in the ENUYGUN app to book the Pineta Park Deluxe hotel. According to the cheapest price of this app I booked that hotel four times and paid the payment but after 10 minutes the customer service refunded it without any explanation.
PLEASE AVOID TO USE THIS APP
26 de agosto de 2023
Avaliação não solicitada
Resposta da Enuygun
Dear Malih Sa,
We are sorry for the unfortunate experience you had during your last booking with us.
We will try our best to solve the problem and ensure your satisfaction.
We appreciate your patience and understanding in this matter.
Regards,
Enuygun Team
Gayet profesyonel tsk
20 de agosto de 2023
Avaliação não solicitada
Resposta da Enuygun
Merhaba Aras Bey,
Değerlendirmeniz ve olumlu yorumunuzu ilettiğiniz için teşekkür ederiz💚
BİR UÇAK BİLETİ İÇİN İSTEDİĞİM HERŞEYİ…
BİR UÇAK BİLETİ İÇİN İSTEDİĞİM HERŞEYİ AÇIKLAYICI VE RAHAT BİR ŞEKİLDE BULABİLİYORUM BURADA, TEŞEKKÜRLER...
12 de agosto de 2023
Avaliação não solicitada
Resposta da Enuygun
Merhaba Tugay Bey,
Değerlendirmeniz ve olumlu yorumunuzu ilettiğiniz için teşekkür ederiz💚
A flight ticket purchase with no stress.
The web page is clear, understandable nad easy to use.You can find all details at once and could also find the alternative solutions.
All conditions are specified one-by-one, so that it is hard to make any complications. The reasons about the price differences in the same flight is indicated clearly.You don't have problems with the payment steps and you receive all docs about your flight instantly without any doubt. Thanks for the assistance and for the good service. Wish you all the best and regards.
11 de agosto de 2023
Avaliação não solicitada
Resposta da Enuygun
Merhaba Cengiz Bey,
Değerlendirmeniz ve pozitif yorumunuzu paylaştığınız için teşekkür ederiz💚
Ich habe ein Fahrzeug gemietet
Ich habe ein Fahrzeug gemietet. Aber eine Anmietung kam nicht zustande, weil am letzten Tag, anscheinend das Fahrzeug gar nicht gab. Dennoch wurde der Betrag von meiner Kreditkarte belastet. Nach mehrmaligem Anrufen seit Tagen ist das Geld immer noch nicht verfügbar. Mir wurde gesagt, dass es innerhalb 24 Stunden wieder da wäre. Aber anscheinend weiss keiner genau, was los ist. Ich möchte sagen, dass Sie die Finger davon lassen und wo anders mieten oder kaufen sollten!!!!!
20 de julho de 2023
Avaliação não solicitada
Resposta da Enuygun
Hallo M. Tunc,
Wir entschuldigen uns aufrichtig für die unglückliche Erfahrung, die Sie bei Ihrer letzten Buchung bei uns gemacht haben. Wir verstehen den Kummer und die Unannehmlichkeiten, die Sie erfahren haben müssen, und entschuldigen uns aufrichtig. Um Ihnen effektiv zu helfen und Ihre Bedenken zu lösen, können Sie bitte Ihre E-Mail-Adresse oder Telefonnummer im Zusammenhang mit Ihrer Reservierung anDemand@enuygun.com senden? Wir werden unser Bestes geben, um das Problem zu lösen und Ihre Zufriedenheit voranzutreiben. Wir bedanken uns für Ihre Geduld und Ihr Verständnis in dieser Angelegenheit.
Mit freundlichen Grüße,
Elvan
Spezialist für Kundenbeschwerden
Enuygun
I am making a hotel reservation I…
I am making a hotel reservation I booked balcony room. The one was showing on the picture, but when I come to 10, they said your whole room doesn’t have balcony then I tried to cancel they didn’t give me any refund. Hotel said we don’t give a refund you have to call enuygun.com I spoke to them they didn’t give me a £1 refund !!
30 de junho de 2023
Avaliação não solicitada
Resposta da Enuygun
Merhaba Şenol Mert,
Öncelikle yaşadığınız deneyim için üzgünüz.
Yaşamış olduğunuz durum ile ilgili sizinle iletişime geçmeye çalıştık, ancak ulaşamadık.
Yaptığımız kontroller sonucunda standart oda rezervasyonunuzda oda özellikleri içerisinde balkon bulunmadığını ve rezervasyon yaparken bunu size gösterdiğimizi log kayıtlarımızdan tespit ettik.
Yaşamış olduğunuz durumun Enuygun kaynaklı olmadığını tekrar belirtir, iyi günler dileriz.
Saygılarımızla,
Enuygun Ekibi
Resposta da Enuygun
Thank you so much for sharing your positive feedback with us💚
Cheap and easy system.
11 de junho de 2023
Avaliação não solicitada
Resposta da Enuygun
Olumlu geri bildirimlerinizi bizimle paylaştığınız için çok teşekkür ederiz💚
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