Telephoned eqi today to perform a financial transaction and was surprised by how easy the whole process has been made. It’s evidently good process design but also Ramsiya, the lady handling this, wa... Ver mais
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Veja o que dizem as avaliações
Deborah made the transfer process straight forward. She explained everything clearly and it was very efficient. She was knowledgeable and gave me a lot of confidence my query was being dealt with co... Ver mais
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Ramsiya was polite, efficient and helpful and very quickly spotted that the address on one of my accounts needed to be updated, which helped me achieve my objective more quickly. Great service, than... Ver mais
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The member of staff acted quickly, understood my needs ,explained how she would proceed and offered to call me back once the trading was complete to save me hanging on the phone. She quickly called me... Ver mais
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Detalhes da empresa
Escrito pela empresa
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Escrito pela empresa
Informações de contato
Reino Unido
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,6
Excelente
636 avaliações
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Ramysa was most helpful in my queries
Ramysa was most helpful in my queries, providing quick responses and solution to my questions. She was very knowledgeable and patient.
Would politely request you revise the hold music on the phone while waiting to speak to a service representative - it is very loud and high pitched !!
Thank you
9 de abril de 2026
Resposta da EQi
We're happy to hear that our team member was helpful and knowledgeable! We appreciate your feedback regarding the hold music and will review it. Thank you for your time.
Excellent customer service
Excellent service from Ramsiya. She was very helpful and dealt with my request efficiently.
9 de abril de 2026
Resposta da EQi
We are so glad to hear that you received excellent and efficient service. We appreciate you taking the time to leave us this positive feedback.
Resposta da EQi
We're happy to hear that the advisor was helpful and clear. Thank you for your positive feedback; we appreciate it.
Sorted !
Helpful lady on phone let down by a very slow web site and constant error messages asking to contact customer services while on the phone
9 de abril de 2026
Resposta da EQi
We appreciate you bringing this to our attention. We're sorry our website was slow and caused errors, even though our phone support was helpful. We'll look into this.
Thanks to Ramsiya who patiently…
Thanks to Ramsiya who patiently understood my question and provided the options for maturity.
9 de abril de 2026
Resposta da EQi
We're happy to hear that you received patient and helpful assistance in understanding the maturity options available to you. Thank you!
Resposta da EQi
We appreciate your positive feedback and are so glad you had a great experience with our support team.
Nivedha.
Nivedha was very good in assisting me today to set up an ISA account.
She was patient, polite and conducted the process with true customer care.
I real credit to EQi.
8 de abril de 2026
Resposta da EQi
We're happy to hear that the account setup assistance was helpful. We appreciate your kind words about the service you received; it's great to know you felt valued.
Resposta da EQi
We're happy to hear that our team member was Helpful.
Nivedha was very helpful and…
Nivedha was very helpful and knowledgeable and knew how to help me.
8 de abril de 2026
Resposta da EQi
We're happy to hear that our team member was able to provide such helpful and knowledgeable assistance to you! We appreciate your feedback.
Went the extra mile…
Great support and went the extra mile by finding out what i was really trying to achieve and then assisting me to do it. Thank you!
8 de abril de 2026
Avaliação não solicitada
Resposta da EQi
We're delighted to hear that our support team assisted you so effectively! We appreciate you acknowledging their dedication to understanding your goals and helping you achieve them.
Excellent Service
The person I spoke to (Manish?) was so helpful and courteous. Guiding me through every step that I needed to resolve my issue.
7 de abril de 2026
Resposta da EQi
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback, and we're so glad we could help resolve your issue.
Great knowledge from customer services…
Great knowledge from customer services representative regarding my ISA related questions, gave me all the information needed to help me make a decision.
7 de abril de 2026
Resposta da EQi
We're happy to hear that our representative was able to provide helpful information regarding your ISA questions. We appreciate you taking the time to share your positive experience!
Great customer service from Ramsiya
Great customer service from Ramsiya
From start to finish.very polite and helpful.
7 de abril de 2026
Resposta da EQi
We are happy to hear that you had such a positive experience with our customer service. We appreciate your kind words and feedback.
Resposta da EQi
We're happy to hear that our team was helpful and answered your questions thoroughly. We appreciate your kind words!
Manish is the man.
Manish is, without doubt, an expert at what he does. Clear, concise and talked me through my issue within just a few minutes. Great result...thankyou.
2 de abril de 2026
Resposta da EQi
We appreciate you taking the time to share your positive experience. We're happy to hear that the issue was resolved quickly and clearly. Thank you!
Ramsiya from the ISA customer services…
Ramsiya from the ISA customer services team helped me during a very stressful situation I was trying to resolve.
Ramsiya was so patient, thorough and managed my expectations. Good customer service is becoming a rare experience in today's world, representatives like Ramsiya are diamonds.
Thank you Ramsiya
1 de abril de 2026
Resposta da EQi
We appreciate you sharing your experience. We are happy to hear that our team member provided such excellent support during a difficult time. It's wonderful to know their patience and thoroughness were so helpful to you.
Resposta da EQi
We're happy to hear that we handled your request efficiently and were helpful. Thank you for your positive feedback!
Helpful and efficient service
Very helpful and efficient in assisting me in finding an account that I had forgotten about. It was easy to get through to someone and both Agents I spoke to over 2 days were extremely helpful and resolved my initial query.
2 de abril de 2026
Resposta da EQi
We're happy to hear that our agents were helpful and efficient in resolving your query and assisting you with your forgotten account. We appreciate your positive feedback and thank you for taking the time to share your experience.
Prompt contact with a person
Prompt contact with a person, spoke good english and was very patient, bbut failed to solve the issue..
My problem was with failure to log in. Having made rpeated attempts to set a pin number, all failed. In the end I solved it myself - if you have set your account using a 'user name' you must use that to log in. Despite the option in the log in screen, It will not accept your account number.
1 de abril de 2026
Resposta da EQi
We appreciate you sharing your login issue experience and that you were able to resolve it. We regret that our support couldn't solve the problem.
Resposta da EQi
We're happy to hear that we could help and meet your needs. Thank you for your feedback.
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