EQi Avaliações 636

Informative and helpful staff

Marks Caffery’s level of professionalism far exceeds any of his colleagues that I have previous dealt with. He was very knowledgeable and extremely helpful, with a very good mannerism.
He is a credit to the company. More representatives like Mark would improve the company’s reputation for customer service.

Advisor had good communication skills, listening to my request, and checking understanding of my requirements before offering guidance and support throughout. He was excellent in explaining the various steps, displaying that he was knowledgeable about transaction I wanted to complete. Giving various options for me to consider and then following up on the option I opted for.

Just had a chat with Peter from EQI, he was very informative and created an enlightened experience for me. As I had not used some of the tools on EQI portal, Peter guided me through the use of them and described the terms I was not familiar with. This has been a great experience for me and would be happy to contact the EQI chat helpdesk again. Thanks again Peter, you've made the process so easy for me.

Had A little difficulty understanding accent but got there!

Very clear, helpful and friendly. Issue resolved very quickly.

Bhumika did a great job.

After a lengthy conversation, the first call dropped out before anything was finalised, which was very frustrating. The 2nd call, though, was very efficient, and the operator ( Bhumika Sadananda)
explained the process and even took my number to call me back, in case we disconnected again. Thanks for arranging shares and transfer and explaining Bed & ISA process.

EQI take no responsibility for their errors. Liam was very unhelpful and intentionally added to the frustration I was already suffering from.

Dreadful company. Don't bother. Much better customer service eleswhere.

Service was quick, informative and professional.

I really had no clue on how to get my BT shares to an ISA and all the procedures.
I had excellent guidance and was reassured all the way through the process
Thank you

Good and helpful

Knowledgeable, friendly, and helpful

Having never put money into my isa myself I was worried that I could make a mistake. Previously my employer did everything for me. However after a couple of phone calls a week apart everything is now sorted out. The process was easier than I expected thanks to the help from the equiniti isa team. Thanks very much

Shocking process to transfer in from another broker. The other broker has been chasing them for weeks to respond and not a single word from EQi. The deadline for the transfer is imminent and will cost me £££ if not completed before. Despite me clarifying the process in advance to avoid this very situation it now transpires - only though my own chasing that they require additional forms - would have been helpful had that been clear in the first place or at the very least they advised me there was a hold up at their end pending more from me instead of just ignoring the other broker!!!

The young lady we spoke to was extremely helpful and knowledgeable in informing us how to sell some shares we held

agent answered all my question well

Excellent service from Bhumika Sadananda, but very complicated in getting my works shares into a S/S ISA. But this lady really helped me and step up and provide Excellent customer service.

Able to get through to speak to a person quickly without having to wait
Herschelle was very friendly and helpful

I have to say , very good service, and nice and simple,