EQi Avaliações 636

Great customer service, would recommend EQi to anyone

Mark Caffery was very friendly and helpful, he put me at ease and when he couldn't directly answer my question he contacted the relevant department and agreed a call back. He was true to his word and called back when he had the info available not only this he had additional suggestions which were of great help and pre-empted any additional query. He is a great example of how to treat your customers. Thank you

I used EQi's web chat service today. I find the world of shares and ISAs etc daunting; so being able to 'chat' about the subjects allows me to express my thoughts clearly to get the appropriate answers. I can then download a transcript for future reference. It also gets around problems with accents and hearing issues. Peter at EQi guided me through the issues I raised with him. He was clear and patient; no question I posed was 'too simple'! I would have no qualms contacting EQi again through this medium and on the basis of my experience today I can highly recommend.

Mark was easy and efficient to deal with. Thank you.

Short wait time. Really helpful, friendly, and professional staff

Liam Craig was very patience, pleasant and efficient.
Ta Much

Mark was fantastic, he got me back into my account with minimal fuss.

The agent resolving my complaint was very knowledgeable and able to resolve my issue swiftly however the most endearing part was their ability to remain calm which decreased my frustration and afforded a complete resolution to my issue.

Peter was very knowledgeable on the sale of shares procedure, with everything being clearly said so that I did not have to keep asking him to repeat himself. The whole matter took less than 10 minutes to complete, and I was very happy with the outcome.

Very helpful. I was guided to a solution to my problem. Prompt response.

My interaction with Keith Caffery has been exceptional when dealing with the very upsetting and emotional process of dealing with my late Dads share holding.
His patience and obvious knowledge of the process was absolutely first class and he is a credit to your organisation.

I don't typically do reviews, but felt I had to recognise mark caffrey for his great customer service, knowledge and friendly attitude, whilst also being professional. Got answers to all my questions (and there were a lot). If all the staff are like that, then we'll done Equi.

Mark was super helpful and gave me all the information i needed in a positive and pleasant way.

Liam Craig was the Customer Experience Representative who helped me with my call. I hadn't used my account in a long time and I was locked out. Liam helped me regain access to my account. He was very professional in handling my issue and in a calm, polite, and helpful manner. He patiently waited until I was able to login to my account and was satisfied that my issue was indeed resolved. Way to go Liam!

Quick response. Clear and to the point. Problem solved.

Good, clear information provided with clear advice regarding withdrawal options. Thanks to Carol Taylor.

Excellent support offered by Shyamala Chandru
Customer Experience Representative at UK Shareholder Services, Equiniti Group during my telephone share dealing transaction this AM. Shyamala was helpful professional clear and concise at all times and should be congratulated on the way that she walked me through my lengthy transaction this AM. Thank you

Peter was friendly and professional , an excellent facilitator