Equifax Canada Avaliações 208

1 étoile

Expérience extrêmement frustrante avec Equifax.

Avant même de pouvoir parler à un agent, il faut réussir à traverser un système automatisé compliqué, peu clair et qui semble constamment boguer ou ralentir. Les messages sont difficiles à comprendre, certaines instructions se répètent, certaines étapes semblent ne pas fonctionner correctement et il est facile de perdre tout le temps déjà investi.

À plusieurs reprises, j'ai dû recommencer le processus depuis le début après avoir passé de longues minutes à tenter de naviguer dans les menus. Au total, j'ai probablement perdu près de 45 minutes simplement à essayer de rejoindre une personne.

Lorsque j'ai finalement réussi à parler à un agent après environ 15 à 20 minutes d'attente supplémentaires, celui-ci m'a informé qu'il terminait son quart de travail dans une minute et que je devais raccrocher puis rappeler plus tard.

Après tout le temps perdu à essayer de naviguer dans leur système et à attendre pour obtenir du service, cette réponse est difficile à accepter.

Nous confions à Equifax des renseignements personnels et financiers extrêmement sensibles. La moindre des choses serait d'offrir un système accessible, fonctionnel et un service à la clientèle à la hauteur des responsabilités qu'implique la gestion de nos données.

— Jonathan Beaulieu

I had a very frustrating experience trying to correct my profile information with Equifax. I called customer service at least five times, and every time I was asked to send the same documents again by email. Even after following all the instructions multiple times, my profile was still not updated correctly.

The process felt very disorganized, and the phone support was not professional. Communication was also difficult at times because some representatives were hard to understand in English, which made an already stressful situation even more frustrating.

I even went in person to their office near Yonge and Finch hoping to solve the issue directly, but the staff there told me they could not update customer information on their side and that I had to continue calling customer service instead.

For a company handling sensitive personal and credit information, I expected a much smoother and more reliable support process. Very disappointing experience overall.

This company just doesn't care at all. I am astonished that they actually managed to get about 1 person reviewing out of a couple of hundred, who gave them more than 1!!! It feels as if the company deliberately makes it as difficult as possible to correct the bad and missing information they provide. I have no idea why a reputable finance company would choose to force their consumers to use such an appallingly poor service

Horrible practices. I placed an alert on my credit last year at direction from my bank. They were to have my phone number called if any credit inquiries were made. My Equifax account has both mine and my spouses #'s correct but the agent put a wrong # on the alert. I found out trying to buy a new vehicle and couldn't as they cannot verify me due to the incorrect phone # on the alert. I spoke to them a couple times today and uploaded all proof they wanted to remove the alert but they tell me it will be between 5 to 20 business days. Unreal. They made the mistake and now I suffer.

Very poor customer service…..you have to call tonns pf time and if you get lucky you got to talk to an actual human agent…not only this took a life time to finish verification process, they did help to unsubscribe but not refunded back……not happy at all with the service..!!!!!!

The lack of active customer service is really frustrating . I had to seek credit restoration elsewhere. If private credit techie like rocketskycredit on X could get the job done easily without putting me through any hassle at all. I see no reason why these big credit agencies get the hype .
Imagine taking of inquiries and late payments permanently from your credit , and it took about 7 weeks . This is what I've been complaining to Equifax when I suffered identity theft issue for months which led to my cc debts . Glad my credit has since improved and it's worth every penny and extra effort . You guys can do better

Equifax is similarly "clever" as most scammers and hide behind their self created "processes" to cause unnecessary difficulties in resolving issues they could avoid. In doing this intentionally they manage to squeeze customers out of small fees to resolve inappropriate billing. With millions of users these small fees are a significant source of revenue for them, and it is clearly intentional. Unethical or incompetent ..or just plain deliberate? ..regardless which way they are wrong. You have to watch them as much as any scammer as they nickel and dime their users..Specific example; you cannot close an account immediately, they demand one mth payment if used for even one day.

Equifax will not communicate with you unless you have an account subscription. Once you have a subscription they make it extremely difficult and complicated to unsubscribe. The customer service person I spoke with fabricated a reason for me to have to file a dispute even though I was looking at my account online as we spoke. I also believe they collude with Trans Union to create a Monopoly on credit reporting in Canada.

Worst service!!! Greedy Equifax Exploiting customers!!

On January 30, 2026, I received confirmation from Equifax that my inquiry, #A12*****4219, had been reviewed and processed; however, two days ago, my bank contacted me to inform me that my name does not match the records held by the credit bureaus. Consequently, I must once again request that my name get updated. It is quite frustrating to have to deal with resolving this issue simply because Equifax fail to do theirs job correctly, what interests them most is selling the premium membership, rather than helping to resolve users' issues.

I called just to talk about my score and it turned into me making an account and then having to cancel it in a month if I don't want to pay.... I got mad and stopped the process. The guy on the phone talked like a robot and was not helpful at all. I told him if I get charged next month I will loose my mind.

Thanks for nothing but stress

I am very disappointed with Equifax. I have been waiting for over one month for my request to be processed, and there has been no update or communication. Customer service is slow, and it’s frustrating when something important like credit information takes this long. I expected better service and faster response times. I called
April 10 8:47 pm after one month wait they're saying i have to go through everything again

Complete disregard for consumer and privacy laws.

Heavy reliance and automated system reporting. Even after the error was corrected the wrong reporting was reverted back the following month without notice or human review.

Since December 2025 I have been in communication regarding clear and documented violations of Canadian consumer and privacy laws and Equifax Canada continues to violate these laws. They were more concerned about upgrading my subscription services.

They are more receptive than TransUnion but still attempt to pass blame another another firms and Canadian regulatory agencies act as mediators politely asking for compliance and tend not to enforce Canadian laws.

Equifax Canada is in violation of privacy laws since April 2025, and in violation of consumer laws since March 2026.

The CANCELLATION rep AKANYKA with a robot like script was incapable of answering any questions in between original intention. You learn fast to shut up do what u are told until finished one task. Speak only when spoken to. She referred to my request to remove an outdated phone number as a "dispute". Yikes! In fairness original sign on gent was very very helpful thus the three star. He did help me to realize that It is a good idea to monitor our credit information regularly as items can be put on that are not true or not removed when corrected. So month end include EQUIFAX CONVERSATIONS bare minimum BUT 35 DOLLARS MONTH TOO HIGH FOR THIS SERVICE. 9.99 WOULD HELP ALL PEOPLE STAY UP TO DATE. Thku Akanyka DO better next time please ie oh OK just hold tight let's get off this screeen and I'll be happy to answer any further concerns instead of SCRIPTBOTTING. ITS dehumanizin and today all consumers deserve a bare minimum of respect.

I have a company that reported 6 missed payments on my credit file and the company is now fixing it but also i decided to go the extra step and fix it with equifax , sending them the proof and the correspondence between me abd the company and I got an email from them saying sorry we cannot process your request. Lol..... what a joke. The system wants to go by our credit in terms of financing stuff yet half of the stuff on my equifax report is wrong. My cell phone is paid every month on time and its on there , accounts that have been closed for years are still on there all payed off and now this .

I called Equifax several times and I even opened an account with Equifax I call them to remove the creditors that are still active in my credit report they Refuses to remove items after a bankruptcy that still show active anytime I call they’ll tell me to submit a dispute which I did several times will upload All documents sent through before anything I will receive an email saying the documents that I loaded it’s not acceptable. I keep loading correct documentation but still they will find a way to decline it. It was so frustrating. I had been going through this with them for four good months and then I ask them if it is OK to send those documents by mail. They said OK which I mail it to them with all my information IDs and all the proper documents and then I receive a email again from them saying that those documents are not acceptable and those are the right document. They had been taking money out of my account every month which is not fair. I need my credit report to be fixed and all I get is stress from them and making my life more difficult Equifax is not helping people they are making people’s life miserable and the customer service is horrible. Anytime you call them. They’re giving you information that are not correct. They keep telling you to be loading information when you do do the only thing you get decline it’s crazy. We shouldn’t be going through this. It is too much. How can’t you move on if Equifax is not removing all those creditors that are standing in your credit report it’s not that I didn’t send the proper documents. I send all the proper documents to them even mailing it to them.something need to done with this

What a nightmare. This fills all the required criteria of a full-fledged scam. It does not have any way at all to cancel your account online. You have no other choice but to call them. The person that was supposed to help me cancel was rude. He kept talking over me and every time I said I wanted to cancel he would start asking me the list of questions that I had already answered. I was on the line for two hours, it absolutely horrible. I highly recommend do not sign up for this bull.

Do not subscribe to their monthly membership, they consider this credit even though it isnt and will negatively impact your credit score if the payment didnt process on that date, they will make several attemps and each will go against you each time, even though they are not overdue as they got paid within the month. Would give them a big zero, no stars

Terrible customer service!! I am trying to close my deceased mother's account and have gotten three different answers as to wht needs to be done from 3 different "customer service"reps! While experiencing difficulties with an online form and calling for help, it was brushed off and I was told it was a problem on my end. So now I have to print and mail in documents to cancel this...so frustrating and useless assistance from the reps!!!

When we called to get my password recovered, they could not find my account. She told me that I needed to open a ticket to start over. Hung up and spoke to a second person. She found my account and we changed the password. In both cases, communication in english was very challenging. Because of this lack of service, and other factors, we decided to cancel. Called again, spoke with a third person, he reluctantly agreed to cancel my husband's account. Refused to do mine as he said he could only cancel one account per call. I would argue that this is not the case and that they are penalized when they do not recover an account. (We were offered a discount to keep on.) So, I called a fourth time, and tried in french this time. She stopped talking to me and pretended that the call had dropped when I told her I wanted to cancel. She first yelled at me that I should have cancelled with the other person and why did I call HER? She yelled. Then silence. (If she had hung up, that would have triggered a survey for me, so she waited for me to hang up) With no one speaking on the other end, after a minute, I hung up and called back a fifth time. I finally was able to cancel my subscription and would never, ever recommend this company to anyone who is looking for serious people to look after their most sensitive information.