Equifax Canada Avaliações 208

Le pire service de MARDE que j’ai jamais reçu. Après avoir écouté 10 minutes de bla-bla, j’ai eu l’option de parler à un agent. J’ai composé cette option et ça fait 49 minutes que j’attends et que je me fais dire que mon appel est très important pour eux. Encore pire quand tu essaies de te connecter à ton compte tu reçois toujours un message d’erreur. On est obligé de mettre une étoile pour pouvoir écrire un commentaire mais moi j’en aurais mis -50.

Impossible d’accéder a mon compte et pointage depuis que le forfait payé par Desjardins n'est plus valide.

Vente sous pression juste pour pouvoir verrouiller mon compte suite au vol d'identité Desjardins !

Equifax should be banned as of today. Terrible Custer services, cant complete anything, cant cancel subscribtion etc. Equifax must be banned.

Equifax is completely unethical , you need the score 1 time and they make it exceptionally hard to cancel . My equifax has no option to cancel subscription.. shame on you scam artists !!

Service en ligne sans précisions et lorsque l'on téléphone à l'entreprise en pour obtenir, l'agent communique des informations vagues.

Le service téléphonique est lent avec d'interminables choix avant de pouvoir parler à quelqu'un de l'entreprise Équifax Canada.

Shoddy service, unresponsive and incompetent staff, rude and ill-mannered, a flawed system for correcting errors, and accusations of deceptive practices.

Ridiclouus services from Equafax they are stupid organization. I dealth with them but Ishabh telling me wrong storoes they all are cheater and fraud peoples in Equafax.

I wish i could give 0/5 . This is by far the absolute worst service you could possibly buy or be stuck with. All incompetent literally no one knows anything at all . your name , credentials are always wrong, it takes forever for them to change it . By the meantime you apply for credit card and they refuse it and it affects your credit , and the infinite loop goes on . Ive called multiple times to resolve issues about credentials no one takes actions. Dont ever go with equifax, if a bank tells with they are affiliated with equifax only ,leave . You will only have problems from now on if you decide to go with route .

- I have 4 accounts that were on my credit report which should not be there.
- I submitted a dispute with all the documents that the dispute form says
- Dispute gets denied saying missing of invalid documents
- I call, customer service says they don't see anything missing and will open a special case and I will receive an email
- I never receive an email. A few days later I call back. Support says there's no special case. (So equifax legitimately lied and ignored an issue). The lady tells me what went wrong so I can fix it and then sends me another dispute form by email
- The lady sent me the wrong dispute form so I re-submitting the dispute myself from the beginning.
- Equifax removes 3 of the 4 accounts
- I call and the 4th account isn't their fault as a third party used an incorrect digit
- I contact the third party and get the 4th account corrected
- I submit another dispute with equifax with the exact same documents that were previously accepted for removing the 3 other accounts (this dispute is just for the 4th account with the corrected digits)
- Equifax sends me an email saying missing documents
- I call equifax. The lady sees nothing wrong and deflects the issue. She first tells me she doesn't see the account. Then later she found it. She mistakenly tells me that the account will stay there for 6 years (which is not correct as the account is mistakenly on my report currently).
- Equifax lady then sends me the wrong dispute form.
- I have submitted the exact same dispute once again and will see if they can correctly and finally remove the last account or not, one month later of going back and fourth.

- The customer support people are from overseas with english as their second language, making it hard to understand. Plus sometimes the call connection is poor

- I am applying for a mortgage and all these MISTAKES, and INCONSISTENCIES with equifax and their customer support has caused a one month delay and has caused big issues with my mortgage to the point where I will be attempting to add my story to any possible class action lawsuits

I thought Equifax was there to protect us, but that's not really the case. I suffered identity theft and reported it. What did they do? Contact the creditor who had two fraudulent credit cards in my name. In the message they sent me following my complaint and after contacting the creditor: "The investigation into your dispute is complete and we have processed it based on the creditor's response.*
For any questions, please contact the creditor directly." WOW! I contacted the creditor and they had no answers for me. Very disappointed with Equifax's service. However, the pressure they put on me to buy protection, for that, they had all the answers. They offered it to me at $39/month, then at $29/month, and finally, $5/month. Very, very disappointed!

Shoddy practices. If you request a one time credit report, and don’t realize there is a scam they’re playing, they will automatically start deducting $28 a month from your credit card. Then if you call to complain (and good luck finding a human to talk to), they will refuse to refund you the charges. They have built a business based on unethical practices.

une bande de guignoles qui ne savent rien faire contacte il y a 3 semaines pour mettre a jour mon dossier et toujours aucune reponse donc je rappelle elle me sort un baratin de mer... pour me dire a la fin j ai fini ma journee je vous transfert avec un autre agent et me raccroche au nez.

Very useless company , I have a membership thinking to make easy to solve some issues, but zero zero zero quality service. Since 3 months I'm calling everyday, for the same question the different agent gave me different response,the best is to stay on the line long time after someone hang-up, I recall sometimes 4 , 5 times a day , I'm like a dog who wants to bite his tail. Federal authorities should shutdown this credit bureau

Comment les banques et les organismes de surveillance peuvent-ils tolérer un si mauvais service de la part d'une société responsable dans sa mission de protéger les consommateurs? Leur site web est d'une complexité incroyable et il n'y a aucune possibilité de parler avec un représentant du service à la clientèle. On devrait s'attendre à un service comme TransUnion mais c'est à l'opposé. Combien de commentaires négatifs devront-ils encaisser avant de changer?

Terrible scam of a service

Paid for the premium service - have NEVER been able to log in or even get a credit report. It says "The email and password combination you entered is incorrect.Please try again. Your account will lock after 3 incorrect attempts." Trying to cancel the monthly service as it's not fit for service.

The worst company I have ever seen . They steal information and make themselves the keepers of good faith for customers and they ruin lifes of families and people . Their agents are trained to manipulate people. This type of company should not exist it is very dangerous on society. They ruined lives of middle class families. They decided how we should live and not us. They are the fraud making money by ruining people lifes.

I’d rate it at zero if I could! The 7 months of hell I’ve been through with Equifax as an executor is beyond description. If I ran this company I’d be ashamed. If I worked for it I’d be ashamed. Every single person and process I’ve encountered is inept.

Staff have twice told me things that are factually WRONG regarding directions on Equifax’s website. They then patronized me saying that I WAS WRONG when I was reading to them directly them from the Equifax website! (Twice staff told me that I must submit two pieces of my government issued ID though the website and the death notice fork indicate that only one piece is required!)

Staff told me that I didn’t submit a document (death certificate) as part of a mailed submission but I have a photocopy of the entire package that I mailed which included the death certificate!

Further, staff told me to resubmit the death notice form online for the SECOND time (my third time in entirety because I also submitted a form and documentation by mail after Equifax denied my first online death notice form without explanation of what was wrong with it). This 3rd time, I was told by staff that I must resubmit online on the basis that according to Equifax staff the paper package I mailed was missing the death certificate! However, I can’t now submit the death notice form because the form won’t allow me to upload a file (a will) larger than 10 mg nor will it permit uploading more than 3 documents (though staff told me I must upload FIVE documents - the deceased’s will, the deceased’s death certificate, 2 pieces of my government issued, and my tax notice or utility bill.

It’s astounding that a company can be this dysfunctional yet hold so much power and make money. I used to have a credit monitoring subscription but cancelled it and I’d never give this business one cent again. I now pay for identity theft insurance elsewhere and it costs less.

The government should also be ashamed that it does not protect the deceased from identity theft without going thorough this deplorable company.

Il nous avise qu'il y a un changement adresse. Il est impossible de savoir quel institution qui change notre adresse (11 fois en 7 mois). On mets la question sur leur formulaire, il envoie un email sans donne la reponse. Tu reparle a un agent qui et fait remplir le document. Mais JAMAIS DE REPONSE

Horrible Service, No cancelation option on the online website and they make you call them for a simple cancelation of the product. When you ask them why they claim it's for security reasons but obv thats some bs and they just expect you to get lazy and not call so they keep getting paid for NOTHING!

They make it very hard to cancel. Cannot cancel online. Only by phone and they are not open 24/7.