Equifax Canada Avaliações 208

Waited on the phone for over an hour to be hung up on. The background noise was extremely loud. She kept muting herself.

Not happy. Didn’t take long to reach an agent but honestly took forever to go through verification of identity which is great but man my own bank doesn’t even take that long. Then when I tell them why they go on and on and on. Like come on I have a reason to cancel now cancel. Then of course I get disconnected from them. So as of right now I still have a subscription I don’t want.

Cancellation process is a joke - it took hours to reach them by phone all because they don’t have an online cancellation option. Be ready to stay on hold multiple times for long periods of time (worse than calling your bank or CRA) and once you finally reach them be hung up on (same for their “callback” feature). By the time you are boiling with anger and go through all stages of grief and FINALLY end up talking to an actual person - they waste 20 minutes more of your time by asking you stupid questions and putting you on hold some more. NEVER AGAIN!

Attendre 50 min au telephone avant la fermeture pour parler avec un représentant pour de l'aide et jamais personne à reponds avant la fermeture??

Everything went smoothly until I needed to cancel and then I had to waste half an hour of my life waiting on the phone and then answering ridiculous questions. What a way to waste human resources and get clients upset when all you needed to do is to include a "cancel" button.

I used this service once and realized it is not worth the money so attempted to cancel it but had to wait until a later date considering I was working and they, of course, don't allow you to cancel online, you must call. Not even a full day after I was billed the ridiculous price for an average service (because I didn't have a chance to call before the billing date) I canceled my subscription and the agent on the phone tried keeping me a customer with a discounted price and also refused to give me a refund, before hanging up on me at the end of the call. Avoid at all costs, no different than Borrowell or credit karma which is free, the only difference being they ripped me off money.

Login issues for two days in a row. I spent two hours on the phone with two agents. One said that if I reset my password I have to enter everything in UPPERCASE "for security reasons". Use Chrome only. Pardon me? The second one said that any popular browser is OK, but I have to turn off my VPN even if my "location" is in Ontario. So far only Edge works, the other browsers stay on the login page for hours.

i am having trouble logging into my account today. I called the help line and i was told my addresses don't match their system. This is the first time this has happened to me after being a client for many years. I have now been on hold for 45 minutes waiting for a supervisor. Ridiculous.

Equifax should not be allowed to report credit. What they are doing to people is criminal. I have been dealing with them for just over 1 year to fix 1 item on my file that they have been incorrectly reporting. Causing my score to continue to dive. I sent the same info to TransUnion and they fixed on the 1st try.

I have sent over 100 emails to Equifax, Bank of Montreal, various complaint platforms with escalations to each. I have also had to submitted my complete dispute 8 times to Equifax and there was always an excuse why they would just close the file without correcting. Even though I was told multiple times they had all the information they needed to change the file.

I spoke on the phone with them over 50 times. Supervisors, escalations more forms.

I submitted a complaint to the Better Business Bureau a few weeks ago and they came through and got it all fixed for me.

If I could give Equifax a negative star I would. They should be charged criminally.

I wish you could give negative stars. Logging in is an issue. They say its their technical error but never fix it. Asked for a supervisor twice. Each time they said there was one beside them but then put me on hold for over 30min. Don't buy there service, you will regret it as I do. I am canceling ASAP. I tried Borrowell its free but has ads but at least I can get answers when I need them.

So far, behaving 100% like a scam
Invited registration including sensitive ID information
Created new login registration and invited 2nd-step passcode to smartphone, but then, disaster:
1) no way to enter the passcode on the (Firefox) website page itself;
2) tried a new login and stuck on a blank page
3) tried to report issues using chat bot. Got kicked out by clicking on a tab
4) Have not yet tried total reboot of my windows 11, or attempt to login using smartphone itself.
5) It this is legitimate, it is howlingly-bad.

If I could give a No star review I would
This company is terrible !! to deal with.
Very bad customer service!
I tried to cancel a subscription today twice with two reps and had nothing but harassment trying to do this, sarcastic attitude and never ending verification questions...even when I answered at least 7.. they still asked more
The rep by the name of (Kett employee #159) Should be fired... immediately I repeatedly asked for a supervisor and was denied one until... I answered the verification questions...!
And hire some English speaking people who
Actually want to help customers.
On the third attempt...I was able to cancel
After speaking to someone...who actually spoke English and had some actual customer service skills

Super unfriendly (almost like a scam) way to cancel subscription

Terrible Customer service. I went to their website and sent in their form to dispute something on my credit file. They then respond and tell me I have to go to their website and fill out the form... which is EXACTLY what I did. Over a month this has been going on. Use Transunion. Not Equifax. This company is garbage.

This is the absolute WORST company for credit ratings and they REFUSE to ACCEPT ANY RESPONSIBILITY !!!
They are however very good at blaming others for EVERYTHING!!!
This is extremely disturbing .. I can understand why there is so much fraudulent crap that goes in with this company.
It should be investigated.

2022-11-17 I've accessed my free credit report, found incorrect info (unknown addresses) that are impacting my access to other credit items. I've submitted a dispute 3 times, and my address is still wrong. How did that info get on my report in the first place? To change anything, a passport and driver's license has to be submitted.

There should be an option to cancel on the website, not having to call in and get upsold to! It doesn't exactly inspire confidence to have to spout a bunch of personal info to a stranger over the phone, especially since Equifax itself had a data breach a few years ago.

The whole experience just made me nervous.

I guess overall, not bad? Heavily priced for mediocre service at best… extremely annoying to try and cancel this membership…Ironically enough, you can sign up online but you cannot cancel online…Instead they make you call a number, jump hoops where they pitch 50% discount if you continue with their service…they try to use fear and prevent you from cancelling….and not sure but it sounds like the call centre was not in Canada, despite Equifax using Canada in their description! You’re better off to call once a year and get your free report or use another service… They should not be profiting off my information

They charge customers heavy and I guess they use them for their software development, but they do not have an option to cancel our subscription online. They think customer can wait an hour in call or people will be lazy to call to cancel it many times. So, Equifax needs a free money from clients which is a worst service. They may say that it is for security reasons, when we upload our credit card details for them to take our own money, security is not a concern for them. because they get the money. And only when we cancel the service, security is a big concern for them. what a worst thought process from their product team.