Was having problems with one of our detectors. After speaking to an advisor he suggested trying a certain course of action. When this did not resolve the problem a new PIR was sent to us. This has... Ver mais
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Veja o que dizem as avaliações
I cannot recommend the help I have received from ERA enough. Being an oldie I have just gone from using an android phone to an Apple and wanted to transfer the ERA protect app to the ERA smart home ap... Ver mais
Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply... Ver mais
A empresa respondeu
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Ver mais
Detalhes da empresa
- Loja de equipamentos de segurança
- Loja de Alarmes Antifurto
- Loja de acessórios e ferragens
- Loja de Ferramentas
- Fornecedor de cadeados
- Fornecedor de sistemas de segurança
Sobre ERA Protect
Escrito pela empresa
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Escrito pela empresa
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Informações de contato
Valiant Way, Coven, WV9 5GB, Wolverhampton, Reino Unido
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,1
Muito Bom
2 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very fast and efficient service
Very fast and efficient service. I ordered the system during the afternoon and it was delivered by 8am the following morning. Everything I ordered was supplied on the first occasion.
20 de maio de 2025
Resposta da ERA Protect
Hi Colin,
Thank you for your feedback.
I am glad your order arrived in a timely manner.
Please do not hesitate to contact us if we can be of assistance in the future.
Kind regards,
Sumier
A great product.
Fitted last weekend and did not work. Contacted support and after some discussion they sent a fitter out and sorted the issue.
Unit is now working as required and Smart. Access control by card, fingerprint and phone control.
27 de maio de 2025
Avaliação não solicitada
Resposta da ERA Protect
Dear Gary,
Thank you for your feedback.
I am glad we were able to resolve the issues you experienced with your handle, and resolve them to your satisfaction.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Good and professional information and…
Good and professional information and service. Quick to help and answer any questions. Quick delivery and well packed.
8 de maio de 2025
Resposta da ERA Protect
Dear Mr Little,
Thank you for your feedback.
I am glad we were able to provide you with the information you required, and your delivery arrived in a timely manner.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Sumier
Ordered batteries from Era
Ordered batteries from Era. Arrived within 3 days. Good, professional service. Also the gentleman gave me very good advice concerning my alarm system. Nice people.
8 de maio de 2025
Resposta da ERA Protect
Hi Ketan,
Thank you for your feedback.
I am glad your order arrived in a timely manner, and you are happy with the service we provided.
Please do not hesitate to contact us if you need any assistance in the future.
Kind regards,
Sumier
Helpful and friendly quick service…
Helpful and friendly quick service and delivery
6 de maio de 2025
Resposta da ERA Protect
Hi,
Thank you for your feedback.
It is pleasing to see that you are happy with the service we provided, and your order arrived in a timely manner.
Please let us know if we can be of assistance in the future.
Kind regards,
Sumier
Delivered following day
28 de abril de 2025
Resposta da ERA Protect
Hi Riles,
Thank you for your feedback.
I am glad your order arrived in a timely manner.
Please don't hesitate to contact us if you require any further assistance.
Kind regards,
Sumier
Touchkey disappointment
I've have had a Touchkey lock for a little while, been replaced twice and possibly needs replacing again, just fails when changing batteries.
The actual product itself, few issues...
If the unit fails there is no manual locking mechanism other than removing the spindle. If you forget to remove it anyone is free to walk in.
The fingerprint sensor isn't great, doesn't like wet weather and doesn't like cold weather. Be prepared to be let down in pouring rain in winter.
There isn't an early warning when batteries are running low via the app, it just seems a no brainer. My experience is some feint audio from the handle outside as the batteries die so I can't get in without rummaging for the key opposed to changing batteries for more consistent use.
Overall feeling, looks and sounds great but a disappointment in practice.
2 de maio de 2025
Avaliação não solicitada
Resposta da ERA Protect
Dear Adam,
Thank you for your feedback.
In the majority of cases, if there is an issue with the TouchKey handle then the handle will lock while in its closed case, so it removes the ability for the handle to just be pushed down. In the event this fails, then the spindle does need to be removed to prevent the lock from being opened without the key override.
The fingerprint sensor has been tested to an extensive temperature range, like any device that uses a fingerprint sensor if your finger is wet, it may not work. In these circumstances you will need to wipe the sensor, and your fingerprint before trying again. In the event the fingerprint doesn't work, then it will be a case of using the ERA Smart Home app, or key override.
When the app is used, and the batteries are running low, and replacement is recommended we will send a push notification advising of this.
If the app is not used, and is unlocked using the fingerprint, the handle will also notify when the batteries are running low.
I appreciate that you have experienced an issue with your handle on a couple of occasions and the handle has been changed. The latest change should now resolve the issues for you.
If you still experience an issue or wish to discuss your feedback further, please contact us, and mark your query for the attention of Sumier.
Kind regards,
Sumier
Great system ,easy to set up
Great system ,easy to set up, a 5 year old could do it.
Why 4 and not 5, and internal sounder is not offered in the accessories, which is a shame , I had to install a siren indoors to accomplish what I required .
16 de abril de 2025
Resposta da ERA Protect
Dear Peter,
Thank you for your review.
I have provided your feedback to our Product Management team.
I am glad that you have been able to set up your alarm system with no issues.
If you do require further assistance, please do not hesitate to contact us.
Kind regards,
Sumier
Very quick delivery and great price and…
Very quick delivery and great price and packages available
2 de abril de 2025
Resposta da ERA Protect
Hi Julia,
Thank you for your feedback.
I am glad your order arrived in a timely manner.
Please let us know if we can be of assistance in the future.
Kind regards,
Sumier
Rubbish lock system
Rubbish lock system. I raised a complaint and no one from customer care even bothered to get in touch (three weeks ago raised a complaint). The lock is going into the bin and a formal complaint to trades ombudsman.
Save you hard earned money if you can!
20 de abril de 2025
Avaliação não solicitada
Resposta da ERA Protect
Dear Vinod,
I am sorry that you have experienced an issue with lock, and the inconvenience caused.
We normally respond to emails received within 24 working hours of receipt, and I can only assume this has not been received.
We have been producing hardware for windows and doors for many years, and would like the opportunity to look into this for you.
Please contact hello@eraprotect.com and mark your email for the attention of Sumier with the details.
I look forward to hearing from you soon.
Kind regards,
Sumier
I followed all the instructions and I…
I followed all the instructions and I could even create an account. Hub malfunctioning from day one.
12 de abril de 2025
Resposta da ERA Protect
Dear Christian,
I am sorry that you have experienced an issue with your hub, and the inconvenience caused.
Our helpdesk team can normally resolve issues such as your quite quickly.
Please contact help@eraprotect.com or 0345 257 2500 and a member of the team will assist.
Kind regards,
Sumier
The literature doesn't explain what the Zone jumpers are for…
The literature doesn't explain what the Zone settings jumpers are for or how to set them!!
8 de abril de 2025
Resposta da ERA Protect
Hi,
Thank you for your feedback.
I am sorry that you have not received the information for the jumpers with your alarm system.
Please contact the team on 0345 257 2500 or email help@eraprotect.com and we will be able to assist.
We look forward to hearing from you soon.
Kind regards,
Sumier
Fed up with this rubbish every thing is…
Fed up with this rubbish every thing is a nightmare, just got new wifi hub.
Can't get anything up to change password.
When I try to get help it puts up fitting instructions I just want change wifi password.
I have changed everything in house to new wifi without a problem
15 de abril de 2025
Avaliação não solicitada
Resposta da ERA Protect
Dear Geoffrey,
I am sorry that you have experienced an issue with the set up of your products.
Please contact the helpdesk on 0345 257 2500 or by email help@eraprotect.com and a member of the team can assist.
Kind regards,
Sumier
Terrible customer service
Terrible customer service. I purchased a subscription on the app like I normally do only this time the code wouldn’t work. I emailed 3 times to explain this and I’m still waiting on a response.
23 de janeiro de 2025
Resposta da ERA Protect
Dear Mark,
I am sorry for the inconvenience caused with your Plus code.
There seems to have been some confusion caused with your subscription code.
I have now provided this to John, who will send this to you.
Kind regards,
Sumier
Great and easy to use
Quick, easy, fast delivery, such an easy product to configure and use.
2 de abril de 2025
Resposta da ERA Protect
Hi Richard,
Thank you for your feedback.
I am glad your order arrived in good time, and you were able to set it up easily
Please do not hesitate to contact us if you require any assistance.
Kind regards,
Sumier
Effective smart alarm system
This smart alarm system is effective. It can be a bit of a fiddle to install but got there in the end. Sensors may need to be mounted on an inert material for a metal door. Fitting the siren was more awkward at height. Cover is also quite tight to open/close. Overall happy with the price and quality. Very helpful customer service advice for any problems during set up.
1 de abril de 2025
Resposta da ERA Protect
Hi Andrew,
Thank you for your feedback.
The ERA Protect Alarm system was designed to as straightforward as possible to be installed. In the vast majority of cases the sensors can be installed on all surfaces, apart from aluminium. The siren cover does need to be as tight as possible, to ensure the resistance to water is maintained.
It is pleasing to see that the team were able to assist.
Please do not hesitate to contact us if you need any further assistance
Kind regards,
Sumier
What a good bit of kit
Our existing wireless burglar alarm was temperamental to say the least. Having researched various options we decided to run with ERA With a couple of movement sensors and a couple of door/window sensors. Once opened an going through the instructions it was so easy to set up and works a treat.I'm in my 70s and could not believe how easy it was to install.
4 de abril de 2025
Resposta da ERA Protect
Hi Tony,
Thank you for your feedback.
We designed the ERA Protect Alarm system to be installed as easily as possible, and I am glad that you found this.
Please do not hesitate to contact us if you require further assistance in the future.
Kind regards,
Sumier
Excellent price agood points anf frustrationsnd delivery on basics
Excellent price and delivery on basics. Frustrated to find that a week later when i wanted to add cameras they were not available from ERA.
Instructions good ans set up easy.
27 de março de 2025
Resposta da ERA Protect
Hi Tim,
Thank you for your feedback,
I am glad that your order met your needs. We are currently reviewing our camera range, and hope to have an update on this soon.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Resposta da ERA Protect
Dear Michael,
I am sorry that you have not received your subscription code.
This has been raised with my colleague, who will now send you your subscription code.
Kind regards,
Sumier
I can’t fault the company
I can’t fault the company. Spoke to Kaush who was extremely professional and helped me set up my inherited alarm and cameras. (The previous owner mentioned him as he spoke to Kaush prior to them leaving and suggested I asked for him). Set up was easy with his help and the alarm and cameras are working. Furthermore he even advised me on subscription packages and how they would work. What I liked about Kaush was, he said he wasn’t a sales guy, just a tech guy. He never once pushed me towards buying anything extra. However, something I will now consider. Thank you ERA, especially Kaush.
5 de março de 2025
Avaliação não solicitada
Resposta da ERA Protect
Hi Sarah,
Thank you for taking the time to leave your comprehensive feedback.
It is very pleasing to see that you're happy with the service Kaush provided, and assisted with getting your products online.
Your feedback has been provided to Kaush, and if you do need any further assistance in future, please do not hesitate to contact us.
Kind regards,
Sumier
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