eSalon Avaliações 

782
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have used esalon for years now. I am medium brown naturally and esalon gives me dark blonde. It has been a bit gingery in the past - but all you need to do is email a colourist and they work with yo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Used for the first time recently - loved the colour and the way my hair felt soft afterwards. However, the colour didn't quite cover my grey roots along my parting 100%. Contacted my colourist, she... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a root semi permanent custom copper colour. The idea of this company is amazing custom colour based on photos you send. The outcome however is awful. My hair went neon pink from there dark blo... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Aggressive advertising …all over Facebook. Still suffering daily hair loss from dye. Unknowingly signed up after £12 cheap trial. Next box £27 -I didn’t want it so was told I could retur... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Beleza e bem-estar

Escrito pela empresa

At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.


Informações de contato

  • 1910 E. Maple Avenue, 90245, El Segundo, Estados Unidos

  • esalon.co.uk

4,0

Muito Bom

O TrustScore é 4 de um total de 5

782 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

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4,0

Todas as avaliações

(782)

42 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

I've been a customer for years

I've been a customer for years, but the shipping delays are getting annoying. So have cancelled my plan

30 de setembro de 2025
Avaliação não solicitada
logotipo da eSalon

Resposta da eSalon

Thank you for your feedback! We sincerely apologize for the shipping delays and that your experience was not what it should have been. Your satisfaction is very important to us, so please feel free to contact us at help@esalon.com—we'll do our best to assist you and make this right!

Avaliado com 3 de um total de 5 estrelas

Before sending next hair colour

Before sending next hair colour , please ask , also how about giving a better price .
You start with £12 offer then jump to £27

12 de setembro de 2025
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Resposta da eSalon

Atiya Hussain- Thank you for your feedback. 

Sorry for any confusion! The first order if you sign up to our Flex-Plan subscription service gets a special discount. The first order is 50% off with free shipping included. Subsequent orders on the Flex-Plan are 20% off the regular (non-subscription) price but you would have to spend over £32 to qualify for free shipping.

Please contact help@esalon.com for any further assistance. We are always happy to help in any way we can.

Avaliado com 3 de um total de 5 estrelas

I was excited to receive my first…

I was excited to receive my first esalon hair colour. Very impressed with the packaging and it felt like I was receiving a gift.
Top marks for that.
I coloured my hair this evening and these are my likes and dislikes

My likes.
2 bottles for the price of one.
Clear instructions
Peroxide and colours mixed well
Good amount for my shoulder length hair
It didnt smell at all.
Went on easily and good consistency.
Proper gloves.
Nice shiny hair

My dislikes

The nozzle on the bottles were very thin
The instructions though clear was not appropriate to my hair colours.
Colour looked nice and deep on my hair during processing
Result after shampooing and drying looked washed out
Didn't cover my roots at all. I had to use a root spray to cover up the light orange roots!

I was given two bottles of colour and peroxide. One was for my roots, the other lighter one for my lengths.
I carefully did the roots and after 15 minutes put the lighter colour through the lengths.
When the developing time is up, you have an instruction "don't miss this step out" the step was to add water to the bottle of left over dye if no dye left and tip it all over your head and massage in for three minutes. Considering I had spent ages separating my two colours how on earth was I meant to carry out step three that was so important, without ruining my two hair shades?
I was not impressed. Because it was obviously an important step, I thought to hell with it and massaged both colours together.
It came out just one colour in the end as expected.
The colour is so light, considering I used the darker shade to do the important step. I think a couple of washes and it will be too light.

I bought this product on offer so paid half price. It's no different ftom a cheap box dye. Actually they give better results and are much cheaper.
I've been dying my own hair for over 40 years. I always get asked if I'm a colourist.
I've bought professional hair colours from Sally's, I've used box dyes from drug stores. Out of all of them, this was the least impressive.

I loved the box of goodies, nice ideas and well presented, but at the end of the day, you need the product to deliver and sadly for me, it didn't. A nice experience though.

17 de setembro de 2025
Avaliação não solicitada
logotipo da eSalon

Resposta da eSalon

Tracey Campbell- Thank you for your feedback. 

We are so incredibly sorry to hear that your experience was not all it should have been and that your color did not turn out as you had hoped.

Thanks for your positivity around the presentation. We have a dedicated team of colorists who can help discuss color adjustments as part of our satisfaction guarantee and provide any necessary application tips.

Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.

Avaliado com 3 de um total de 5 estrelas

The product is good and I like the…

The product is good and I like the colour but I asked for the permanent colour and was sent the Demi permanent colour - which I will need to recolour sooner - and the product was for roots rather than full head - but I need full head because I have only had Demi permanent so it wears off the full head rather than just having roots growing through?

25 de agosto de 2025
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Resposta da eSalon

Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please contact us on the email address support@eSalon.com with your query and your order number so that we can help you further.

Avaliado com 5 de um total de 5 estrelas

Really fantastic service

Really fantastic service, my first order I didn't get the colour I desired, really didn't get on with it. Messaged the colourist saying what I'd prefer and they made me up a new one for free. I'm on my 3rd shipment now and absolutely love it!
Service is fantastic, and they're really knowledgeable. Also the colour lasts really well!

12 de agosto de 2025
Avaliado com 3 de um total de 5 estrelas

Expensive for the grey coverage.Nice…

Expensive for the grey coverage.Nice product but I've only got a few greys and it washed out after a week.

4 de agosto de 2025
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Resposta da eSalon

Sarah - Thank you for your feedback.

We are so sorry to hear our color did not meet your expectations and we really want to make things right!

Please send an email to help@esalon.com and one of our licensed colorists will be happy to assist you.

Avaliado com 5 de um total de 5 estrelas

The product is really good my hair is…

The product is really good my hair is lovely soft and the colour mixed is perfect wouldn't buy any other now happy and satisfied with delivery and follow up from Them is good would recommend them to friends and family

25 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

Perfect hair

I love this product, you get your perfect colour which I never expected, I was able to change my delivery date which is so easy and if you ever have a problem with anything their response is immediate

4 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

Fabulous colour

This colour is great. I’ve never been so pleased with a colour that wasn’t done professionally. Easy to apply and customer service is excellent

10 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My root like orange and very dry

My root like orange and very dry

5 de junho de 2025
logotipo da eSalon

Resposta da eSalon

Hello Gail,

Thank you for your feedback. 

We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee. 

Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can

Avaliado com 5 de um total de 5 estrelas

esalon is very attentive to any changes…

esalon is very attentive to any changes you requested in your colour or condition which is great. They also encourage you to send photographs so they can visually assess the colour and condition of your hair. I colour my own hair as I don’t like sitting in a hair salon for hours. The instructions are very precise and easy to follow. I highly recommend this company.

19 de junho de 2025

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