eSalon Avaliações 

782
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have used esalon for years now. I am medium brown naturally and esalon gives me dark blonde. It has been a bit gingery in the past - but all you need to do is email a colourist and they work with yo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Used for the first time recently - loved the colour and the way my hair felt soft afterwards. However, the colour didn't quite cover my grey roots along my parting 100%. Contacted my colourist, she... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a root semi permanent custom copper colour. The idea of this company is amazing custom colour based on photos you send. The outcome however is awful. My hair went neon pink from there dark blo... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Aggressive advertising …all over Facebook. Still suffering daily hair loss from dye. Unknowingly signed up after £12 cheap trial. Next box £27 -I didn’t want it so was told I could retur... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Beleza e bem-estar

Escrito pela empresa

At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.


Informações de contato

  • 1910 E. Maple Avenue, 90245, El Segundo, Estados Unidos

  • esalon.co.uk

4,0

Muito Bom

O TrustScore é 4 de um total de 5

782 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as avaliações

(782)

42 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic Affordable Hair Colour

I have been using Esalon for the longest time and it is absolutely fabulous. All of my friends pay extortionate prices for their hair colour and yet they always comment on my hair how beautiful my colour is. I cannot say how great Esalon are.

13 de junho de 2025
Avaliado com 1 de um total de 5 estrelas

I dyed my hair with it and it's…

I dyed my hair with it and it's worthless. Don't waste your money!

18 de junho de 2025
Avaliação não solicitada
logotipo da eSalon

Resposta da eSalon

Beatrix Kiss - Thank you for your feedback.

We are truly sorry that you are disappointed by your hair colour. Your satisfaction is very important to us, we want to work with you to find a resolution, and have your hair looking its very best.

Please contact us at help@esalon.com we'll be happy to help you in any way we can.

Avaliado com 1 de um total de 5 estrelas

If you are a blonde please tread…

If you are a blonde please tread carefully before making a purchase. I ordered lightest blonde and the colour has turned out as a grey sludge. I am in utter shock! At least a box dye comes out the colour on the box. Don’t be fooled by the slick advertising as I was, it’s smoke and mirrors! I now need to spend again to get my colour fixed!

15 de junho de 2025
Avaliação não solicitada
logotipo da eSalon

Resposta da eSalon

amanda METCALFE - Thank you for your feedback. 

We are so incredibly sorry to hear that your experience was not all it should have been and that your colour did not turn out as you had hoped. We want to work with you to find a resolution, and have your hair looking its very best.

Please contact help@esalon.com and one of our licensed colourists will be happy to assist you. We are always happy to help in any way we can.

Avaliado com 5 de um total de 5 estrelas

Fabulous customer service !!

Asked for a review of colour and the team couldn't have been more helpful - the amendments were made and the colour was great ! Really happy with all of the parts of the process !

15 de maio de 2025
Avaliado com 2 de um total de 5 estrelas

I felt the product dried my hair out

I felt the product dried my hair out. I also returned another set that I did not want and had to chase the refund a few times

22 de maio de 2025
logotipo da eSalon

Resposta da eSalon

Jm Rooney - Thank you for your feedback. We are so sorry for the disappointing experience you have had. Please contact us at help@esalon.com if you need further assistance, we'll be happy to help you in any way we can.

Avaliado com 1 de um total de 5 estrelas

Awful

Awful. Keep taking direct debits from my account despite me emailing to cancel it. Ignoring all of my emails. Do not get involved with this scam. £50 lost so far.

28 de maio de 2025
Avaliação não solicitada
logotipo da eSalon

Resposta da eSalon

Thank you for your feedback. At eSalon, you can place a one-time order or subscribe to our Flex Plan and take advantage of the 20% off discounted price. You decide how often you receive your products, and you can cancel your Plan at any time on your account or by contacting us. Please contact help@esalon.com for further assistance or give us a call. We are always happy to help in any way we can!

Avaliado com 5 de um total de 5 estrelas

You won’t be disappointed!

I have been a box dye girl for as long as I’ve been dying my hair. Esalon were advertising on social media for a great starting price so I researched and signed up. I genuinely will never go back to off the shelf box dye! The colour has so much more depth and shine. The colour mix is perfect and the coverage is so much more even.

20 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Easy to order and great communication

Easy to order and great communication. You get an email before they process your next order asking if there's any changes you want to make. You can upload photos. The colour is great and my hair looks so shiny and looks and feels healthy

6 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Great products

The packaging is very nice and I love that it's personalised to you. The product itself was really nice, no horrible smell, not runny like other hair dyes so it's easy to apply. The instructions are clear and I liked that they included two sets of gloves and that they weren't the cheap plastic bag type ones you normally get. The stain protector and remover was super handy and worked so well! So much better than using vaseline! The
shampoo and conditioner you get with it smells amazing. The colour result was perfect, my hair feels very soft and shiny. I would highly recommend.

12 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Doesn't cover grey

While I typically do not leave reviews, I felt compelled to share my experience in this case.

Unfortunately, I found the quality of this product to be very disappointing. It did not effectively cover grey hair, which I believe is a key function it should fulfill. Although the packaging is visually appealing and the branding is clearly well-developed, the actual performance of the product did not meet expectations.

Additionally, my kit included two conditioner sachets instead of one shampoo and one conditioner, which suggests a lack of quality control.

I hope this feedback is taken constructively. A product's success should be built on its performance rather than marketing alone. If improvements are made to the formula, I believe it could gain more loyal customers.

Thank you.

9 de maio de 2025
Avaliação não solicitada
logotipo da eSalon

Resposta da eSalon

Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please contact us on the email address support@eSalon.com with your query and your order number so that we can help you further.

Avaliado com 4 de um total de 5 estrelas

Great service and good quality product

Great interaction with the experts to find the right blend- great quality product and directions for use. Responded well to feedback and sent me a product to help with an issue I had after first use. Good value for money. Only frustration is that the website does not show the colour palette available and that would make it easier to say what look I am after and any changes I want for my next order.

24 de abril de 2025
logotipo da eSalon

Resposta da eSalon

Thank you for reaching out to us here at eSalon! We are pleased to know that you are satisfied with the Color and our service, however not so much with our color palette. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!

Avaliado com 1 de um total de 5 estrelas

Don’t buy it

Don’t buy it , very disappointed, i did order a personalised hair dye without ammonia and no ppd. When i open it it smells very strong as ammonia, i used it because i trusted is no ammonia then i had a severe allergic reaction severe redness on all my scalp . After few weeks this company order the product for me again , i don’t know how because i didn’t place any order only o seen the money was taken from my account and received email my order is on my away , i was very shocked, so be careful. I sent emails to explain i don’t want the product any more and had a reaction but no one is answering to email , trying to phone but the number is wrong . I live in Uk so don’t do the same mistake , product is no good , then they will order it for you and take money from you then nobody will answer to any emails, phone number or facebook messenger

30 de abril de 2025
Avaliação não solicitada
logotipo da eSalon

Resposta da eSalon

Loredana Hotea-Thank you so much for sharing your feedback. 

We are sorry about this poor experience. We do offer formulas without ammonia and free of PPD. You would just upload a comment for your colorist regarding this when submitting your first order.

I'm sorry to hear you experienced a severe allergic reaction. Please contact help@esalon.com for further assistance regarding this. We take our satisfaction guarantee very seriously and are always happy to help in any way we can.

We have an office in London, you may have been calling the US office. Please email us at help@esalon.com and we're happy to set things right.

Avaliado com 3 de um total de 5 estrelas

It just got really expensive

It just got really expensive

Over 25 pounds for a hair dye is nearly the same as a salon

14 de abril de 2025
logotipo da eSalon

Resposta da eSalon

Thank you for your feedback. We know it can seem like a high price, but here’s what gets factored into it: salon-quality color, access to a personal colorist and a full kit of accessories to color like a pro at home. Buuut, you can get 20% off your entire order (even on products) if you add it to a Color Plan. Plus, you can add, skip, or pause your order anytime!

Avaliado com 5 de um total de 5 estrelas

Very pleased with first purchase

This was my first purchase from e-salon. I found the website easy to use and was pleased with the product received. Colour was just what I wanted and has lasted longer than a shop bought product. Very pleased and will reorder.

9 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

The colour was just right

The colour was just right, and the results looked very natural. I was impressed by the results. I never recommended to my friends anything, but i was so happy that i wanted to share the finding with them so they could also experience great results at affordable prices. The instructions were so clear and the technique itself of colouring plus the colour mix was at a professional level. Thats probably why the results were like going to a professional salon. It really is worth the risk of trying. i dont think i can trust anyone else with my hair anymore.

7 de abril de 2025

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