eSalon Avaliações 

782
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have used esalon for years now. I am medium brown naturally and esalon gives me dark blonde. It has been a bit gingery in the past - but all you need to do is email a colourist and they work with yo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Used for the first time recently - loved the colour and the way my hair felt soft afterwards. However, the colour didn't quite cover my grey roots along my parting 100%. Contacted my colourist, she... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a root semi permanent custom copper colour. The idea of this company is amazing custom colour based on photos you send. The outcome however is awful. My hair went neon pink from there dark blo... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Aggressive advertising …all over Facebook. Still suffering daily hair loss from dye. Unknowingly signed up after £12 cheap trial. Next box £27 -I didn’t want it so was told I could retur... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Beleza e bem-estar

Escrito pela empresa

At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.


Informações de contato

  • 1910 E. Maple Avenue, 90245, El Segundo, Estados Unidos

  • esalon.co.uk

4,0

Muito Bom

O TrustScore é 4 de um total de 5

782 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as avaliações

(782)

42 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I really love this hair dye

I really love the hair dye. Only got it as it was a first time offer but now I’ll have to keep getting it. My hair looks like I’m back in my twenties again. Excellent product and service and communications!

11 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The salon experience from home!

Absolutely amazing, bespoke service that genuinely does feel like a salon from home. My hair colour is exactly what I wanted and the lovely colourist who makes my colour is a pleasure to collaborate with. No ask is too much. Highly recommend!

21 de março de 2025
Avaliado com 4 de um total de 5 estrelas

Good service

Good service

21 de março de 2025
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Resposta da eSalon

Thank you for your feedback. I am so thrilled to hear that you are loving our personalized hair color. I appreciate you taking the time to try it out, and to share your experience with us. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. We're always looking to improve our service and products. We hope to continue helping you find hair perfection!

Avaliado com 3 de um total de 5 estrelas

Comes in a lovely gift box

Comes in a lovely gift box, with shampoo, conditioner, proper gloves, and all the jazz. Sadly for me that's where it ended. I went for the red, and unfortunately it hasn't touched my hair line and it looks wishy washy, when I've normally had red colour ots strong and vibrant. I'm really disappointed with this product.

31 de março de 2025
Avaliação não solicitada
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Resposta da eSalon

Kate Mead- Thank you for your feedback. 

We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee. 

Please contact help@esalon.com for further assistance. Our talented team of colorists are always happy to help adjust your color to your dream color.

Avaliado com 4 de um total de 5 estrelas

Need a bit more solution

I’m loving the system my only issue is as I have quite a lot of hair , the solution often runs out before I’ve reached the last section which means the back underneath often doesn’t match colour wise . I’ll look into upsizing for thicker hair ..

24 de março de 2025
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Resposta da eSalon

Kerrie Jayne Williams- Thanks so much for your feedback!

We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!

We do have a solution for people who need more product due to very long hair. Please contact us via email help@esalon.com and your colorist is more than happy to help explain the next steps!

Avaliado com 5 de um total de 5 estrelas

Great product

Great product, will never go back to box dyes from supermarkets. The support you receive from the colourists are outstanding, they will go above and beyond to ensure your colour is perfect for you

21 de março de 2025
Avaliado com 5 de um total de 5 estrelas

Exceptional product and service for anybody nervous or lacking confidence this product is for you!

Amazing! I had not dyed my hair for over a year, growing out my bleach and wanting to go more natural I found this company online. I could not afford to go to a salon and this seemed like a good compromise as the reviews for all the store bought products was awful. I didn’t really know what I was doing, searched the site and picked a colour very similar to my natural tone but with added gold. I purchased the product again not really knowing what to expect. Within an hour or so I had a stylist message me, she had reviewed my profile and colour choice and wanted to discuss my wants and needs in more detail. I described what I was looking to do, and we arranged a call together where we went through all of my options. Tara explained perfectly what would happen, what I would receive and complimented my colour choice saying that it would suit my skin tone and eyes. After the product arrived we spoke again so I would know exactly what to do, she replied almost instantly which was amazing as I was so excited to get started. I hadn’t dyed my hair in about 15 years so I was nervous as I never did a good job in the past. The product went on so easily, there was no smell and no itching at all and it only had to sit for 15 minutes. My blonde is completely covered and my hair is even all over, no idea how it could do it so quickly! I expected my blonde ends to be a bit lighter but no perfect coverage all over. The colour itself is a medium gold brown and looks so pretty, so much depth and shine! It felt lovely too. I’m looking forward to trying the permanent next time and trying a range of colours in the future. I used the Demi on this occasion which I was recommended. It’s also covered pretty much all of my whites even though I was warned it may not as I didn’t order the permanent. So impressed not only by the dye but by my stylist Tara, such quick and personalised responses just amazing! Highly recommended this product and this company to anybody, I wasn’t expecting too much but it has really gone beyond expectations. Can’t wait to try it again and achieve my hair goals! Thank you guys just brilliant!

21 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I won't be going back to my usual box dyes now I have esalon!

I was dubious that an online salon could get my colour right! All the box dyes were never quite right and I can't afford spending £100's at a salon. I have been more than pleasantly surprised by esalon though! The questionnaire was thorough and a consultant emailed me with Q's to get it just right. Uploading a recent photo is helpful I think. I used the dye at the weekend and it looks really natural! (Originally a brunette, covering up greys). The instructions and bottles are personalised too, which is is a lovely touch! I won't be going back to my usual box dyes now I have esalon!

25 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The colour that I chose is perfect for…

The colour that I chose is perfect for me I'm a strawberry blonde normally but as I've got older I found it difficult to find a colour that was true to my natural hair colour until I discovered E salon my colour is now perfect I would recommend

5 de março de 2025
Avaliado com 2 de um total de 5 estrelas

Colour varies from one box to the next

Colour varies from one box to the next. As I have dark hair this is an issue. The last colour was almost ginger in colour. This isn’t an issue if you want that colour but I have dark brown hair.

21 de fevereiro de 2025
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Resposta da eSalon

Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.

Avaliado com 4 de um total de 5 estrelas

Good colour, bad delivery service

Good colour, bad delivery
I have used esalon for quite a few years and have been fairly happy with their product and service but recently the colours have not been delivered to my address.

They can blame it on Royal Mail all they want but the fact is there are alternative delivery services they can use which do a better job but they don't seem to want to.

Instead I have to redirect to a post office and spend an hour going to pick it up each time. Not good

Edit in reply to response below: I spoke to customer service every time my parcel gets lost. They still insist on using Royal Mail 🤷🏽‍♀️

4 de março de 2025
Avaliação não solicitada
logotipo da eSalon

Resposta da eSalon

Hi Cinemania! We are so sorry for the inconvenience with our delivery service. Please email our team at help@esalon.com for further help.

Avaliado com 2 de um total de 5 estrelas

Not enough colour

Received my colour yesterday and there was not enough to cover the length and thickness of my hair so disappointed what a shame as I love the colours

26 de fevereiro de 2025
Avaliação não solicitada
logotipo da eSalon

Resposta da eSalon

Hello Linda,

Thank you for your feedback. 

We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee. 

Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can

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