I have used esalon for years now. I am medium brown naturally and esalon gives me dark blonde. It has been a bit gingery in the past - but all you need to do is email a colourist and they work with yo... Ver mais
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Veja o que dizem as avaliações
Used for the first time recently - loved the colour and the way my hair felt soft afterwards. However, the colour didn't quite cover my grey roots along my parting 100%. Contacted my colourist, she... Ver mais
Ordered a root semi permanent custom copper colour. The idea of this company is amazing custom colour based on photos you send. The outcome however is awful. My hair went neon pink from there dark blo... Ver mais
A empresa respondeu
Aggressive advertising …all over Facebook. Still suffering daily hair loss from dye. Unknowingly signed up after £12 cheap trial. Next box £27 -I didn’t want it so was told I could retur... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.
Informações de contato
1910 E. Maple Avenue, 90245, El Segundo, Estados Unidos
- esalon.co.uk
4,0
Muito Bom
782 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
wrong order was rectified very quickly…
wrong order was rectified very quickly without any additional costs
6 de fevereiro de 2025
Greys not covered
My colour is a great match but hasn’t fulfilled its promise and covered my grey. The grey is still totally visible- very disappointing.
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da eSalon
Hi Tania! We are sorry to hear your greys weren't fully covered. Please email your colorist at help@esalon.com, so we can help you further.
On request tweaked my colour for me
On request tweaked my colour for me. Happy with the results.
4 de fevereiro de 2025
So glad I found this company
So glad I found this company . The colour is more bespoke and you can alter the colour slightly darker / lighter . Great service and product delivered to your door.
11 de fevereiro de 2025
Esaloon mixed just for me ♥
I think e salon is great you can get the professional
Help you need for your hair colour also if your hair is damaged. The products leave your hair feeling healthy
Shiny and in great condition also very natural..
My hair has not looked so good for a long time I love my colour everyone asks me where I have had my hair done best of all its been mixed especially for me
I love it .and it's delivered to the door what .ore could you ask for .Esaloon I love you thank you
8 de fevereiro de 2025
Resposta da eSalon
Amy - Thanks so much for your feedback!
We are so very happy to hear that you are loving your customized eSalon color. We appreciate you sharing, and Happy Coloring!
Goid…
It's good quality dyes and they are able to get you salon quality color rather than off the shelf which is nice. The little touches are great too with sticker to hold up instructions. Every orderl you can change the colour/tweak it
5 de fevereiro de 2025
Resposta da eSalon
Hi Maha! Thank you so much, that means a lot! We’re always happy to help, and thanks for being awesome.
Colour great ,not enough product for 1 application
Colour is great ,but there's not enough in 1 tube to cover my hair told company about this but still not sorted it out so workes out expensive with having to use to bottles
23 de janeiro de 2025
Resposta da eSalon
Hello Samantha,
Thank you for your feedback.
We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee.
Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can.
Love the colour that’s been sent really…
Love the colour that’s been sent really what I wanted.Thank you!
17 de janeiro de 2025
Resposta da eSalon
Thanks so much for your feedback!
We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
Colour is high standard
I have to say, I don't to date, have any concerns or complaints, customer service is high and respond quick, they are professional and help with any questions. Delivery is quick. My colour is perfect.
17 de janeiro de 2025
Resposta da eSalon
Yayy!! Thank you so much! You’re awesome and we appreciate every kind word. Let us know if you need anything at all. We’re happy to help.
So easy to tweak until perfection.
I’ve had 3 orders now and after tweaking with the colourist via email, my latest colour was perfection. Better grey coverage, warm tones of blonde with a lovely shine and it’s lasting too. Love it!
17 de janeiro de 2025
Resposta da eSalon
Hello Mrs,
Thank you for your feedback!
Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Absolutely love my new hair colour.
8 de janeiro de 2025
Resposta da eSalon
Hello Marinda,
Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Right from the start when I joined…
Right from the start when I joined esalon I had always asked for blonde but they never did blonde on me and my hair is red because they never done blonde in the first tried to persevere with it hoping that they would eventually get the colour right and do what I ask and pay for...
When my first colour arrived and I put it on I was shocked that it wasn't blonde but thought maybe its ok its not horrible maybe the blonde has to build up? So kept ordering and paying with stating at all times I want blonde but it was getting darker and darker each time my colour arrived and now it just so dark I really hate having dark hair I have never had dark hair and I'm naturally blonde but now you can't see any of my beautiful blonde just dark red! Very unhappy with this and unhappy with the whole time I have been with them the only time I loved my hair last year was when I stopped using their colours went natural and the sun brought back my beautiful blonde which was still there when I re ordered after being in texas for 3 months to get the colour and turns my hair back to deep dark red!!! I will be wanting a full refund from my subscription as I have never been satisfied since using them
6 de janeiro de 2025
Resposta da eSalon
Hi Georgina! Thank you for contacting us. We are sorry to hear about your color. Please email your colorist at help@esalon.com for further help.
Order Held to Upsell
I've been a very happy customer for my last 3 orders. The colour match is great and I'm a strange auburn/ginger colour that the colourist gets spon on every time.
This time my order has been held whilst the colouist tried to upsell me a product that I hadn't added to my order this time but had last time. This means my order is now delayed and I need to try to find a hairdresser who will colour my hair tonight/tomorrow morning for and event on Saturday night even though I paid esalon for my order early last week.
The colour will no doubt be lovely when it arrives but won't be used this time so I have completely wasted my money.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da eSalon
Thank you for reaching out to us here at eSalon! We are so sorry for the delay with your delivery. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please contact us on the email address support@eSalon.com with your query and your order number so that we can help you further.
The colour is to dark I need to redo…
The colour is to dark I need to redo your colours somehow
24 de dezembro de 2024
Resposta da eSalon
Hello julie,
Thank you for your feedback.
We are so incredibly sorry to hear that your experience was not all it should have been and that your color did not turn out as you had hoped.
Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.
Wonderful experience and products!
What a wonderful experience from the first step to final result.
And the colour lasts and looks so natural. And it's so much affordable. Absolutely love the products and services! Definitely a customer for life.
21 de dezembro de 2024
Resposta da eSalon
Hello Robyn,
Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
nice colour like but more golden…
nice colour like but more golden colours in it
27 de dezembro de 2024
Resposta da eSalon
Jane Franklin - Thank you for your feedback!
Our team of licensed colourists loves being able to craft the ideal shade for our clients at home, and are happy to help make adjustments to your colour to get it just right. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Colouring!
Resposta da eSalon
Hello customer,
Thanks so much for your feedback!
We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Resposta da eSalon
Hello Inna,
Thanks so much for your feedback!
We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Love the colour
Love the colour , perfect coverage , hair feels nice after treatment . Thank you !
23 de dezembro de 2024
Resposta da eSalon
Yayy!! Thank you so much! You’re awesome and we appreciate every kind word. Let us know if you need anything at all. We’re happy to help.
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