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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Hair colour is fine, but instructions werent personalised in any way. I have lighter bits mid to ends and natural roots. Instructions said to do roots first then ends, which isn't appropriate for my s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been using the colour for a few years, and loving it. During a long holiday in the sun - swimming and using products to dress it up my hair colour had changed. Desparately I sent a garbled mes... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love my hair color and the conditioner. The ease of getting quality color at home is awesome. I do wish there were more discounts and rewards for being long time customers though. I have been with y... Ver mais

Avaliado com 4 de um total de 5 estrelas

Something changed with my hair color over time and I had no idea how to explain what had changed and what I was looking for so I just kept sending pictures and letting Zinali decide what needed to hap... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de produtos para cabelo
  2. Cabeleireiro
  3. Cabeleireiro Residencial

Escrito pela empresa

At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colorists at our Los Angeles Headquarters, our award-winning custom hair color takes into account your unique needs to create your color, your way. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our quiz, our licensed colorists get to know you and your color goals before crafting a completely customized hair dye, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your shade (our patented customization technology can adjust your hair color down to a ¼ of a shade) or want to learn how to get the best gray hair coverage, our professional colorists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colors and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Color Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative color care (like toning treatments and at-home highlighting kits). Connect with a colorist today and start crafting your unique shade.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Control Freak

I am always scared to leave my hair color in someone else's hands. With your haircolor, my hair always looks natural and well blended and is very simple to apply.

9 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Better than salon

Esalon color is easy to apply and covers grays great. My hair is healthy. Because my hair naturally has a variation of color, the dye does not look flat. It shines. Best if all,my hair stylist said she could not do better!

9 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Great expeconvenience and great quality.

Great experience when I needed to change color or move shipping. The product is much better than drug store brands. They also provide other products that can easily be added or removed from order. Super convenience and great quality.

9 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Best color!!

Products are great! I have been using the made to order color for over 10 years. Customer service is great. Very rarely needed them but when I do they are always helpful. I get complements on my color all the time even from my hair stylists.

9 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

I love Salon

I love Salon! Its easy on my hair never harsh. Always on time.the color is always the same so I don't look funny. With a different color.

8 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

I've been with ESalon since 2014

I've been with ESalon since 2014. I couldn't be in BETTER HANDS with my hair color. I loved the fact that they wanted pictures and consulted with me via email to formulate my color, and boy did they do a GOOD JOB. The very next day, I colored my hair, and I received a compliment from a coworker. I knew ESalon, and I would be friends for a long time, and so it is, it's 2026 now. Every so often, I contact them, and we tweak the color. <3

2 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Very easy & convenient! Esalon has made taking care of my hair…

Esalon has made taking care of my hair so easy. I don’t have to think about it. I get my color in the mail & apply it whenever I have time. They sent me all the tools I need to get it done & the instructions are easy to follow. It’s also very easy to change your color if you want. After the first few times I decided to go a little lighter. I chose what I wanted & was sent the new shade on my next delivery.

11 de agosto de 2025
Avaliado com 4 de um total de 5 estrelas

The one-on-one custom color photo match is the best!

The one-on-one custom color help on my recent adjustment (Sarah?) was & is over the top. I am annoyed by the number of advertisement emails I receive. I love the advance notification re my upcoming shipment (in case I need a color change, delay, or skip). My recent order was shipped without warning. I have health issues and did not color from the last shipment yet. The advance warning may have been buried in the advertising - I don't know.

31 de dezembro de 2025
logotipo da eSalon

Resposta de eSalon

Patricia - Thank you for your feedback! 

Our team of licensed colorists loves being able to craft the ideal shade for our clients at home. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!

Avaliado com 5 de um total de 5 estrelas

Very helpful with adjusting my color at…

Very helpful with adjusting my color at my request .
The color is beautiful and also had great success with the Light Kit. Also Skipping a shipment or requesting a shipment before the due date is easily done , no questions asked. It’s a great company, I have referred many friends and family members to E Salon, and they love it. Thank You!!!

30 de dezembro de 2025

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