Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Hair colour is fine, but instructions werent personalised in any way. I have lighter bits mid to ends and natural roots. Instructions said to do roots first then ends, which isn't appropriate for my s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been using the colour for a few years, and loving it. During a long holiday in the sun - swimming and using products to dress it up my hair colour had changed. Desparately I sent a garbled mes... Ver mais

Avaliado com 4 de um total de 5 estrelas

The one-on-one custom color help on my recent adjustment (Sarah?) was & is over the top. I am annoyed by the number of advertisement emails I receive. I love the advance notification re my upcoming sh... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been a faithful client of Esalon for over 5 years! I order my hair dye from here almost monthly. They have other nice hair products for any thing you need. They customize your colors and make... Ver mais

Detalhes da empresa

  1. Loja de produtos para cabelo
  2. Cabeleireiro
  3. Cabeleireiro Residencial

Escrito pela empresa

At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colorists at our Los Angeles Headquarters, our award-winning custom hair color takes into account your unique needs to create your color, your way. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our quiz, our licensed colorists get to know you and your color goals before crafting a completely customized hair dye, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your shade (our patented customization technology can adjust your hair color down to a ¼ of a shade) or want to learn how to get the best gray hair coverage, our professional colorists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colors and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Color Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative color care (like toning treatments and at-home highlighting kits). Connect with a colorist today and start crafting your unique shade.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Love this product

Love this product! The color is so beautifully done. Even when I go to the salon for a trim, the stylists ask if my hair color is natural. I’ve also overheard other clients asking their stylist to use the same color that was used in my hair.😂🤣🙃

1 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Love their color products

I’ve been using eSalon color for years. It constantly arrives on time and the color is easy to apply. I always get compliments on my color. When my grey was becoming resistant to color, eSalon changed my formula so that it covered better. I’ve been really happy with them.

7 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

amazing Customer Care response…

eSalon's Customer Care is always very responsive. The hair color product is amazing and I have used it for over ten years. Whenever I have any concerns, they make immediate adjustments that work perfectly to address the needed change.

31 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

eSalon is the most natural product.

eSalon, has to be the best hair color company ever I use to buy box color from the drug store until I found out I had celiac's disease, then I tried hair salons, they cost a fortune. My hair dresser told me I did the best job ever on my own, after I got tired of spending 150.00 ever 6 weeks I came across eSalon after 3 times my hair consultant found me the exact match!!! For the price they are awesome I highly recommend trying them the product is the best,it's the bestest,my hair never ever felt as great as it does today!!!

14 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Holiday Kindness!!!!

Our mailboxes were broken into and my order was stolen and Thomas a very dear Customer service hair color specialist replaced my order at no cost during the holidays with the kindest of responses. eSalon consistently provides me excellent service in addition to excellent products.

3 de dezembro de 2025
Avaliado com 3 de um total de 5 estrelas

mixed experiences

I love the hair-color products, been hooked on them since 2020(covid!). Still searching for a product that will actually CONTROL my hair. I have frizz, curls, tangles...!

25 de dezembro de 2025
logotipo da eSalon

Resposta de eSalon

Hello Mary,

Thank you for your feedback! 

Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! Also, please contact us at Help@esalon.com so that a representative may help with recommendations based on your hair goals.😁️

Avaliado com 5 de um total de 5 estrelas

A FIVE year customer

I started using eSalon during the shutdown when I wasn’t allowed to go to my hairdresser and I’ve been a customer ever since. They make it so easy by putting you on a shipping schedule, easy directions and professional results! Communications are quick and friendly. And it’s such a great value compared to going to the salon. As long as I color my hair, I will be a customer. Recommend highly.

19 de dezembro de 2025

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