Super Service und wunderschöner Schmuck Hatte meine Armbänder zu klein bestellt und jayny vom Kundendienst konnte mir ganz schnell weiterhelfen und ich eine erneute Bestellung aufgeben. Alles supe... Ver mais
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Veja o que dizem as avaliações
A while back, the clasp of my necklace broke. Essence didn't hesitate to send a replacement. Unfortunately, PostNL lost the package and couldn't tell me the status of my parcel and told me to get... Ver mais
A empresa respondeu
Zelden kom je zo’n fijn klanten support tegen als bij Essence Amsterdam. Altijd vriendelijk en hartelijk. En daarbij zijn de sieraden ook echt van goede kwaliteit. Mijn zoon had ergens anders nog wat... Ver mais
A empresa respondeu
Echt ongelooflijk slechte service. Na meer dan 3 weken is mijn bestelling niet binnen, heb ik geen bericht ontvangen van Essence zelf en wanneer ik 3 mails stuur reageren ze gewoon niet. Had het beste... Ver mais
Detalhes da empresa
Escrito pela empresa
Premium essential jewelry. Designed in Amsterdam. Delivered Worldwide.
Informações de contato
4,0
Muito Bom
148 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ik heb 3 keer dezelfde lipliner gekocht…
Ik heb 3 keer dezelfde lipliner gekocht in 1 maand en elke keer breekt ik maakte m net open en hij brak meteen ik ben erg teleurgesteld in jullie producten
30 de março de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Hi Nora,
Thank you for your review, and we’re sorry to hear about your experience.
It seems there may be a mix-up, as we are a luxury jewelry brand and do not sell lip liners. We kindly recommend reaching out to the correct merchant so they can assist you further.
We appreciate your understanding!
Warm regards,
The Essence Amsterdam Team
Great warranty
I bought jewelry from them two years ago and wear the pieces daily. One piece finally broke. Within 24 hours customer service had shipped me a new piece as a lifetime warranty replacement! Amazing customer service and great product
15 de março de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Hi Jackson,
Thank you so much for this amazing review — it truly means a lot to us!
We’re so happy to hear that you’ve been enjoying your jewelry for years and that our lifetime warranty could support you when needed. That’s exactly the experience we aim to provide.
We really appreciate your trust and support — thank you for being part of Essence Amsterdam!
Warm regards,
The Essence Amsterdam Team
3SXEKJ049326657
3SXEKJ049326657
It's been 5 days since I made the payment. I still haven't received any shipping information.
27 de março de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Hi Dinc,
Thank you for your review — we’re really sorry to hear about your experience.
We’ve checked your order and can confirm that it has already been delivered. We’ve also reached out to you directly to help clarify everything and make sure this is properly resolved.
We truly appreciate your patience and hope to sort this out for you very soon.
Warm regards,
The Essence Amsterdam Team
Das beste was es gibt auf dem…
Das beste was es gibt auf dem Markt,thank you verry much for Support,
18 de março de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Hi Marion,
Thank you so much for your kind words — this truly means a lot to us!
We’re so happy to hear that you’re satisfied with both our product and support. Your feedback really motivates our team.
We truly appreciate your support!
Warm regards,
The Essence Amsterdam Team
Die Größte betrug Firma wo ich erlebt…
Die Größte betrug Firma wo ich erlebt habe.
Deswegen Achtung es läuft nicht alles Sauber bei denen.
Schmuck bestell, zurückgeschickt und trotzdem haben die Kohle verlangt.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Hello Marco,
Thank you for sharing your feedback—we’re really sorry to hear about your experience and understand your concern.
At the moment, we’re unfortunately unable to locate any order details based on the information provided in your review. We take situations like this very seriously and would genuinely like to investigate this further.
If your order was placed with us, please reach out to our support team directly with your order number or the email address used for the purchase, so we can assist you properly and work toward a resolution.
We’d really appreciate the opportunity to look into this and make things right.
Warm regards,
Essence Amsterdam Customer Support
5 stars plus
No doubt about the 5 star rating! I’m extremely happy with the beautiful jewelry from Essence. Absolutely stunning! The pieces are high quality, beautifully packaged, and their customer care is very friendly and fast.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear how happy you are with your jewelry and our customer care. Your kind words truly mean a lot to our team and motivate us to keep delivering beautiful pieces and great service.
Warm regards,
The Essence Amsterdam Team
Items came colours immediately popped…
Items came colours immediately popped straight out the box. For the money you really cant complain as its extremely good value for money
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Essence Amsterdam
Thank you so much for your kind words! We’re thrilled to hear the colors impressed you right out of the box and that you feel the pieces offer great value. Your support truly means a lot to us.
Warm regards,
The Essence Amsterdam Team
Customer Support
Bought something for the first time and all went well. Delivery was fast and I got updates the whole time. Unfortunately my order got mixed up and I got the wrong items. Contacted customer support and everything was solved in the time span of a few hours. Extremly quick, nice and overall great support experience. As a bonus I even get to keep the wrongfully sent item. Not a single bad thing to say.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Thank you so much for your kind review!
We’re really happy to hear that your first experience with us went well and that our team was able to quickly resolve the mix-up for you. Your kind words about our support and service truly mean a lot to us.
We appreciate your trust and hope to serve you again soon!
Warm regards,
The Essence Amsterdam Team
Waardeloze klantenservice
Pakket retour gegaan vanaf ophaalpunt naar Essence, zij blijven aangeven dat ze niets retour hebben ontvangen ondanks DHL tracking dit wel aangeeft. Gelukkig via Klarna besteld, want klantenservice weigert bij DHL te informeren. Maar is nu duidelijk dat Essence dit niet kan omdat zij niet de opdrachtgever zijn maar een bedrijf uit China, dus het is gewoon dropshipping.
Ook geen telefoonnummer te bekennen. Alleen via mail contact mogelijk en ene Sarah reageert alleen in het Engels.
Blijf dus ver weg van dit bedrijf.
Update 12-03-2026:
De reactie van Essence dat er geen bestelnr bekend is, is echt totale onzin. Heb tig mails van Sarah hierover, dus mooie afleidingsmanouvre.
Zelfs nu ik een bericht van ACM Consuwijzer heb doorgegeven aan Sarah weigeren ze te voldoen aan de NL wetgeving en de koop te ontbinden. Dan maar lekker doorgaan tot het desnoods moet voorkomen. Ik sta volgens de NL wet volledig in mijn recht.
Trouwens eindelijk achterhaald waar de zending vandaan kwam en inderdaad uit China via Yunexpress Log dus zoals bij meerdere review al is gemeld, gewoon dropshipping.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
We’re very sorry to read this. At the moment, we’re unable to locate any order under the details provided in this review.
Please kindly reach out to us directly with your order number, full name, or the email used at checkout so we can investigate properly and help resolve this for you as quickly as possible.
Warm regards,
The Essence Amsterdam Team
Billige Qualität, Betrug bei der Rücksendung
Der Schmuck hat billigste Qualität, selbst die Aktion, bei der man das 2. günstigere Teil gratis bekommt ist es nicht wert. Der Versand hat über 2 Wochen gedauert und kam sicher nicht aus Amsterdam. Ich wollte meine Bestellung zurücksenden und wurde per Email mehrfach hingehalten und mit einem Gutschein vertröstet. Erst nach über einer Woche hin und her (meist ohne Antwort des Supports) wurde mir die Rücksendeadresse genannt: Ein Postfach in Amsterdam. Habe für 15€ ein Versandetikett gekauft und exakt wie verlangt adressiert. Nach ein paar Tagen wurde das Paket von DHL kostenpflichtig an mich zurückgesendet, weil es nicht zustellbar war.
Bestellt da auf keinen Fall. Das gibt nur Ärger.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Hi Elias,
Thank you for sharing your feedback—we’re truly sorry to hear about your experience and understand your frustration.
At the moment, we’re unfortunately unable to locate any order details based on the information provided in your review. We take concerns like this very seriously and would genuinely like to investigate what happened.
If your order was placed with us, we kindly ask that you contact our support team directly with your order number or the email address used for the purchase, so we can look into this properly and assist you further.
We’re more than willing to help and would appreciate the opportunity to resolve this for you.
Warm regards,
Essence Amsterdam Customer Support
Great service
The stone was lost from my necklace after only wearing the piece for a short period. I decided to contact the customer service and directly got great service. Sarah was fast, kind and effective. The jewellery is beautiful and I will definately keep buying pieces here, so do my friends!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Thank you so much for your kind review 💛
We’re glad we could help quickly and that you’re happy with the jewellery and our service. Your support (and recommendations to friends!) truly means a lot to us.
Warm regards,
The Essence Amsterdam Team
Very beautiful necklage
Very beautiful necklage. Top quality
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Thank you so much for your lovely feedback ✨
We’re really happy to hear you love the necklace and the quality. Enjoy wearing it, and we hope to welcome you back again soon!
Warm regards,
The Essence Amsterdam Team
My experience with Essense Amstadan was great and lovely
My experience with Essense Amstadan was a special one,I fell in love with the jewellery the very first day I saw it and this prompted me to make my other asap,as soon as it came it was just exactly as described,so gorgeous and lovely. Unfortunately I lost my it after just 2nd time of wearing it, I contacted the admin and the make every process of getting a new one a very smoothly one. I would recommend Essence Amsterdam for lover of good jewellery anytime any day,thank you.
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Thank you so much for sharing your experience with us 💛
We’re truly happy to hear how much you loved the jewellery and that it arrived exactly as expected. While we’re sorry to hear about the loss, we’re glad our team could make the replacement process smooth and stress-free for you. Your recommendation means a lot to us — thank you for your trust and kind words.
Warm regards,
The Essence Amsterdam Team
Totaal de verkeerde producten ontvangen…
Totaal de verkeerde producten ontvangen na 5 dagen wachten op mijn bestelling niks mogen ontvangen wat ik besteld had. Ring zonder dat het gegraveerd is en een armband die ik niet had besteld bestel blauw krijg ik groen en totaal verkeerd model. Na mailen klantenservice geen gehoor
28 de janeiro de 2026
Avaliação não solicitada
Sehr schöne Kette
Sehr schöne Kette, gut Länge! Würde ich wieder kaufen.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Essence Amsterdam
Thank you so much for your lovely feedback! We’re really happy to hear that you love the necklace and that the length is just right for you. Knowing you’d buy it again truly means a lot to us.
We hope you continue enjoying your piece, and we’d love to welcome you back anytime 💛
Warm regards,
The Essence Amsterdam Team
Prompt despatch and very reasonable…
Prompt despatch and very reasonable costs
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Thank you so much for your kind words! We’re really glad to hear you were happy with the prompt dispatch and found the costs reasonable. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope to see you again soon!
Warm regards,
The Essence Amsterdam Team
Disappointing
I was excited for this package and delivery was slow. Now that it’s arrived, I am disappointed. All the hype that they smell the same as expensive counterparts is hype IMO. The scent doesn’t last all day. I feel I really fell for the hype here and wanted to write this review in the hope of saving someone else the pain.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Hi,
Thank you for your feedback — we’re sorry to hear that the product didn’t meet your expectations.
At the moment, we’re unable to locate an order connected to this review. If you did place an order with us, please contact our support team with your order number and email address so we can look into this and assist you properly.
Warm regards,
The Essence Amsterdam Team
Great experience with Essence…
Great experience with Essence Amsterdam. One of my bracelets had an issue and customer support handled it quickly and professionally. They offered a lifetime warranty replacement with no hassle at all. Communication was clear and friendly throughout the process. Really appreciate the service and the quality. Highly recommended!
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Hi,
Thank you so much for sharing this — we truly appreciate you taking the time to write such a thoughtful review. We’re really glad we could help you quickly and make things right, and it means a lot to hear that our service and quality met your expectations.
Thanks again for your trust and recommendation — it genuinely means the world to our team.
Warm regards,
The Essence Amsterdam Team
Mooie sieraden
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Essence Amsterdam
Hi Brayson,
Thank you so much for your kind words — we’re really happy to hear you love the jewelry! ✨
It means a lot to us.
Warm regards,
The Essence Amsterdam Team
Great necklace and customer Service A*
Great necklace and customer Service A*
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Essence Amsterdam
Hi Lee,
Thank you for sharing your feedback.
It truly means a lot to us to hear that you’re happy with both the necklace and our customer service. We really appreciate you taking the time to leave this review.
If you ever need anything or are looking for your next piece, we’re always here to help.
Warm regards,
The Essence Amsterdam Team
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