Het zijn dieven! Bestel hier niet! Ik heb mijn bestelling netjes geretourneerd en ondanks meerdere keren contact te hebben opgenomen, heb ik mijn geld nog steeds niet teruggekregen! Ze beweren... Ver mais
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Veja o que dizem as avaliações
Ik heb in september bestelling geplaatst, na paar dagen teruggestuurd via bpost, het pakket is goed aangekomen, 3 keer mail gestuurd, 1 maand geen antwoord, geen geld terug, 127 euro. Ik raad geen aan... Ver mais
The delivery was very fast, and they kept me well informed throughout the process via email. The quality of the dress I ordered was also exactly as expected. Very happy with my purchase!
Customer service is a ghost. Nobody's answering, I'm waiting for my refund since almost a month and I sent them more than 10 emails... I almost believe that it's a scam !!! Run away from that webs... Ver mais
Detalhes da empresa
Escrito pela empresa
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
Informações de contato
Estados Unidos
- eu.toucheprive.com
1,8
Ruim
383 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 22% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Die Retoure bearbeitet sich nicht und…
Die Retoure bearbeitet sich nicht und sie bezahlen nicht zurück.
Wir hatten die Waren am 31.10.2025 zurückgeschickt und laut Hermes sind sie am 04.11.2025 angekommen. Heute ist der 08.12.2025 und sie sind immer noch nicht zurückgemeldet, obwohl wir auch per Mail benachrichtigt haben. Hier lügen sie noch am 5. Dezember und erzählen, sie hätten Systemprobleme, sind aber lustig dabei.
27 de novembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Aufgrund eines technischen Problems in unserem System wurde die Rückerstattung, die wir am 5. Dezember veranlasst haben, nicht erfolgreich abgeschlossen. Unser Team wird sich so schnell wie möglich mit Ihnen in Verbindung setzen, um die notwendigen Informationen zu erhalten und sicherzustellen, dass Ihre Rückerstattung ohne weitere Verzögerung bearbeitet wird.
Vielen Dank für Ihr Verständnis.
Mit freundlichen Grüßen
Touché Privé Customer Service Team
No refund, no response
I returned my items weeks ago, the courier confirmed delivery, and Touche Prive still hasn’t issued my refund. Customer service stopped responding entirely. After checking other reviews, I can see many customers reporting the same refund problems. I strongly recommend avoiding this company, as you risk not getting your money back.
IF YOUR REFUND IS OVERDUE and customer service isn’t responding, don’t wait and immediately request a chargeback through your bank. It’s one of the most effective ways to get your refund. And if Touché Privé gets too many chargebacks, banks can hit them with heavy fees or even cut off their ability to accept card payments.
26 de novembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you for sharing your feedback.
We would like to inform you that our team has already reached out to you via email to assist you with your case. Please check your inbox, and feel free to reply so we can resolve your refund as quickly as possible.
Thank you for your understanding.
Kind regards,
Touché Customer Service Team
Fraud! No refunds!
If there is a -10 stars I would probably do that! As it seems that this is a total fraud company, bad quality and no refund after you return your items! It has been 15 days already and I can see that they have received it but still nothing! They also don’t reply to your emails.
7 de novembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you for sharing your feedback.
We would like to kindly inform you that your refund was completed on 5 December.
Thank you for your understanding.
Kind regards,
Touché Privé Customer Service Team
Me han traido un vetsido que no he…
Me han traido un vetsido que no he pedido EU18879 y he perdido a etiqueta de devolucion, y nadie contesta para ver como lo devuelvo.
25 de novembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Gracias por compartir sus comentarios.
Hemos completado su reembolso y nuestro equipo se pondrá en contacto con usted lo antes posible.
Gracias por su comprensión.
Atentamente,
Touché Privé Customer Service Team
Faites attention,
Faites attention,
Ils ont reçu mon colis de retour ( des vêtements troués et déchirés)et ils ne répondent pas aux mails et ils ne m’ont pas remboursé
Des voleurs…
10 de novembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Merci pour votre compréhension et pour nous avoir choisis.
Nous vous présentons nos sincères excuses pour le retard dû au volume élevé du mois de novembre.
Notre équipe vous recontactera dans les plus brefs délais.
Cordialement,
Touché Privé Customer Service Team
It’s been 3 months
It’s been 3 months, I sent the package back and still didn’t get my money back. It’s scam guys!! Go buy some where else.
21 de agosto de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you for sharing your feedback.
Due to a recent change in our customer service team, some previous email communications could not be accessed. As no order details were included in your message, we are currently unable to identify the related order.
We would like to resolve this matter as quickly as possible. Please contact us again at care@toucheprive.com and include all relevant details (order number, email address used for the purchase, and a brief explanation). Once we receive this information, our team will assist you promptly.
Thank you for your understanding.
Kind regards,
Touché Prive Customer Service Team
No refund, no resolution, and now no response at all
My experience with Touché Privé has been deeply frustrating. I returned my items months ago, and the company confirmed receiving them, yet my refund has still not been processed. Despite multiple follow-ups on my part, I have received nothing but repeated apologies and vague explanations about “technical issues,” with no actual progress.
What makes the situation even worse is that customer service has now completely stopped responding to my messages. I am left without my refund, without any updates, and without any indication that my case is being handled at all.
This level of service is simply unacceptable. A company should honour its commitments, communicate transparently, and process refunds within the promised timeframe. Sadly, Touché Privé has failed on all counts.
I cannot recommend shopping here and will not be purchasing from them again.
23 de novembro de 2025
Avaliação não solicitada
Sipariş verdiğim bir ürün sayfada set…
Sipariş verdiğim bir ürün sayfada set yazıyordu yelek pantolon bu yüzden sipariş verdim fakat sadece yelek geldi. Bildirdim geri dönüş yapılmadı bu markaya yakıştıramadım bu durumu çok memnun olmama rağmen tekrar sipariş vermeye çekiniyorum artık malesef😔
3 de novembro de 2025
Resposta da eu.toucheprive.com
Geri dönüşünüz için teşekkür ederiz.
Eksik gelen ürünümüzün iadesi yapılmıştır. İade tutarının hesabınıza geçme süresi bankadan bankaya göre değişiklik gösterebilmektedir. Süreç için ekip arkadaşlarımız sizinle iletişime geçecektir.
Anlayışınız için teşekkür ederiz.
Touché Privé Müşteri Hizmetleri Ekibi
Nog steeds de bestelling niet ontvangen
Nog steeds hebben wij de bestelling niet ontvangen. Wij hebben het besteld op 31 oktober Op de site staat binnen 48 uur geleverd. Mocht ik binnen 48 uur geen reactie hebben zullen wij aangifte doen. Er word niet voldaan aan de wettelijke eisen en daarbij valt er geen contact op te nemen met het bedrijf!
12 de novembro de 2025
Avaliação não solicitada
Oplichters!…
3 artikelen terug gestuurd en meerdere malen gemaild maar nu een maand later nog steeds geen terugbetaling en ook geen reactie op mijn emails!! Dit zijn oplichters!!
22 de outubro de 2025
Avaliação não solicitada
Wil een bestelling terugsturen maar het…
Wil een bestelling terugsturen maar het gaat zo moeilijk alsof ze het niet willen!!
Ze maken valse beloften. Aub niet bestellen bij dit bedrijf
16 de outubro de 2025
Resposta da eu.toucheprive.com
Bedankt voor uw reactie.
Ons team heeft al contact met u opgenomen.
Met vriendelijke groeten,
Touché Privé Customer Service Team
3 tane iade ettiğim ürün hala parası…
3 tane iade ettiğim ürün hala parası yatmadi
30 de outubro de 2025
Resposta da eu.toucheprive.com
Geri dönüşünüz için teşekkür ederiz.
İadeniz 18 Kasım tarihinde tamamlanmıştır.
Anlayışınız için teşekkür ederiz.
Touché Privé Müşteri Hizmetleri Ekibi
Mir gehts wie alle anderen Käufern…
Mir gehts wie alle anderen Käufern auch. Ich bekomme mein Geld nicht zurück! So etwas habe ich in Deutschland noch nie erlebt. Daher versuche ich von hier aus die zuständige zu erreichen.
Sehr geehrte Damen und Herren,
ich habe meine Bestellung bereits vor mehrere. Wochen retourniert, doch die Rückerstattung ist bislang nicht erfolgt. Ich bitte Sie daher letztmalig, mir den Betrag umgehend auf das ursprüngliche Zahlungsmittel zu erstatten.
Sollte die Rückzahlung nicht innerhalb der nächsten 7 Tage erfolgen, werde ich den PayPal-Käuferschutz einschalten, mich an die Verbraucherzentrale wenden und gegebenenfalls auch meine Rechtsschutzversicherung einschalten.
12 de setembro de 2025
Avaliação não solicitada
Retourzending
Nog steeds geen geld terug na retour en geen antwoord per mail.
6 de novembro de 2025
Avaliação não solicitada
Ich habe vor 4 Wochen eine Rücksenung…
Ich habe vor 4 Wochen eine Rücksenung gemacht. Bis Heute habe ich mein Geld nicht zurückbekommen! Telefonischer Kontakt absolut nicht möglich, per Email schwer erreichbar.
Falls ich mein Geld so schnell wie möglich nicht zurückbekomme, werde ich einen Anwalt einschalten!
Beste Grüße an das Team Touche Prive!
4 de novembro de 2025
Avaliação não solicitada
Unresponsive customer service.
Unresponsive customer service.
Confusing and messy process both in receiving and returning a parcel.
Still waiting from them for instructions to return my items.
28 de outubro de 2025
Resposta da eu.toucheprive.com
Thank you for reaching out to us and for your trust in our brand.
We’d like to let you know that we’ve already sent you an email with the latest updates regarding your refund.
Rest assured, we’re closely following up to resolve this as quickly as possible.
We truly appreciate your patience and look forward to continuing to serve you.
Warm regards,
Touche Customer Service Team
Todavía no he recibido el pedido hace…
Todavía no he recibido el pedido hace más de una semana de la compra
27 de outubro de 2025
Resposta da eu.toucheprive.com
Thank you for reaching out to us and for your trust in our brand.
We’d like to let you know that we’ve already sent you an email with the latest updates regarding your refund.
Rest assured, we’re closely following up to resolve this as quickly as possible.
We truly appreciate your patience and look forward to continuing to serve you.
Warm regards,
Touche Customer Service Team
Resposta da eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Los productos dignos y el envío genial
25 de outubro de 2025
Resposta da eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
Bonjour
Bonjour
Je suis vraiment satisfaite et surtout la livraison rapide
Merci touché privée
23 de outubro de 2025
Resposta da eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
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