Het zijn dieven! Bestel hier niet! Ik heb mijn bestelling netjes geretourneerd en ondanks meerdere keren contact te hebben opgenomen, heb ik mijn geld nog steeds niet teruggekregen! Ze beweren... Ver mais
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Veja o que dizem as avaliações
Ik heb in september bestelling geplaatst, na paar dagen teruggestuurd via bpost, het pakket is goed aangekomen, 3 keer mail gestuurd, 1 maand geen antwoord, geen geld terug, 127 euro. Ik raad geen aan... Ver mais
The delivery was very fast, and they kept me well informed throughout the process via email. The quality of the dress I ordered was also exactly as expected. Very happy with my purchase!
Customer service is a ghost. Nobody's answering, I'm waiting for my refund since almost a month and I sent them more than 10 emails... I almost believe that it's a scam !!! Run away from that webs... Ver mais
Detalhes da empresa
Escrito pela empresa
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
Informações de contato
Estados Unidos
- eu.toucheprive.com
1,8
Ruim
383 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 22% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ik heb een bestelling gedaan van over…
Ik heb een bestelling gedaan van over de €200. Ik vond de kwaliteit echt slecht. Kleding was slecht afgewerkt. Ik heb alles retour gestuurd en heb tot heden mijn geld niet ontvangen. Ik heb ze gemaild maar heb geen reactie ontvangen.
Bestel hier niks want je wordt teleurgesteld!!!
3 de janeiro de 2026
Avaliação não solicitada
Resposta da eu.toucheprive.com
Hi Felicia,
We have reviewed your feedback and reached out to you directly via email. Our team has taken all the necessary steps regarding your refund to ensure you do not experience any inconvenience.
Please check your inbox for the details of our resolution.
Best regards,
Touché Privé Team
Kundenservice nicht existent
Eigentlich sind die Artikel gar nicht schlecht, gute Strickqualität und die Preise sind in Ordnung. Aber Vorsicht!Bei Rücksendungen bleiben sie im Stich gelassen, und sehen Ihren Geld nie wieder! Ich habe Tausend Mails an Kundenservice geschrieben, weder bekomme ich eine Antwort, noch eine Rückzahlung. Einfach unterirdisch! Finger weg von diesem Shop
18 de dezembro de 2025
Avaliação não solicitada
I returned my order two months ago and…
I returned my order two months ago and still haven’t received a refund. The items are very expensive, so I can’t afford to be without the money. According to Hermes, the return was delivered a long time ago. What is this about? Are you treating new customers like that ?
30 de dezembro de 2025
winter coat - horrible quality
I bought a winter coat from Touche Prive, it wasn’t cheap. I only wore ita few times and almost immediately the seams in both pockets came apart, leaving holes. I have never owned a coat of such poor quality. I strongly advise against buying it. On top of that, the material becomes freezing cold in low temperatures, like an ice pack, even though the coat is supposedly meant for winter. I do not recommend it to anyone. The quality is absolutely terrible.
18 de novembro de 2025
Avaliação não solicitada
Horrible refund policy
Hi...be aware before you are ordering and returning the items in this brand. I have returned my cloth to this company in 17 th December and since then I am constantly emailing them to report a return on Klarna as I bought the item through Klarna. But they didn't reply. Yesterday Klarna has changed me the money for the returned item as this company did not report a return. This is extremely unprofessional disappointing and annoying. Now I will take legal step against them if they don't take a step and refund my money and reply back to my email. DEAR CUSTOMER BE AWARE OF THIS.
I GOT THE REFUND TODAY (16th Jan) IN KLARNA. THANK YOU VERY MUCH. THEY SHOULD IMPROVE THEIR RETURN POLICY.
15 de janeiro de 2026
Avaliação não solicitada
Hello,
Hello,
I purchased items from you that I returned on December 18th.
I checked the tracking information on the postal service website, and it was indeed delivered to you on December 19th.
I haven't received any emails from you, nor any information regarding a refund.
Could you please tell me when I will receive my refund?
18 de dezembro de 2025
Avaliação não solicitada
Excellent customer service
“There was a small problem with my order, but your customer support, quick response, and the way you resolved and compensated it were excellent. You really left a very positive impression on me. Thank you!”
30 de dezembro de 2025
Alles perfekt!
5 de janeiro de 2026
Türk malından iyisi yok
Türk malından iyisi yok
Her ürün birbirinden güzel ve kaliteli
30 de dezembro de 2025
Update
Update: I have now been refunded for the missing item. Thank you to the customer service team for handling and resolving this matter.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you for sharing your feedback.
Due to a recent change in our customer service team, some previous email communications could not be accessed. As no order details were included in your message, we are currently unable to identify the related order.
We would like to resolve this matter as quickly as possible. Please contact us again at care@toucheprive.com
and include all relevant details (order number, email address used for the purchase, and a brief explanation). Once we receive this information, our team will assist you promptly.
Thank you for your understanding.
Kind regards,
Touché Prive Customer Service Team
Beautiful modest clothes
Beautiful items! Fast delivery. Costumer service was helpful and offered a great discount upon a slight misunderstanding regarding a retour.
14 de outubro de 2025
Resposta da eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Kind Regards,
Touché Privé Customer Service Team
Zero Response for Weeks!
I am writing this review out of extreme frustration with both the incomplete order and the complete lack of customer service.
On 18 Nov, 2025 I placed an order for the Pleated Chiffon Dress with Binding Belt (Red / S). The dress arrived on time, but it was delivered missing the binding belt, which is clearly listed as part of the product.
I immediately reached out to the company via email on November 20th to report the incomplete item and ask for a resolution (either the belt shipped, or a return/refund process).
It is now 16th Dec, 2025, and despite sending multiple follow-up emails, I have received absolutely no response, acknowledgment, or resolution from the customer service team in over four weeks.
This level of service is completely unacceptable. I am left with an incomplete item and no way to contact the seller to fix their error. I would strongly advise potential buyers to be aware of the extremely poor after-sales support provided by this company.
20 de novembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you for sharing your feedback.
Due to a recent change in our customer service team, some previous email communications could not be accessed. As no order details were included in your message, we are currently unable to identify the related order.
We would like to resolve this matter as quickly as possible. Please contact us again at care@toucheprive.com
and include all relevant details (order number, email address used for the purchase, and a brief explanation). Once we receive this information, our team will assist you promptly.
Thank you for your understanding.
Kind regards,
Touché Prive Customer Service Team
Eine Seite voller sehr hochwertiger und…
Eine Seite voller sehr hochwertiger und engagierter Mitarbeiter
Obwohl ich das Produkt zurückgegeben habe, ist es eine Seite, die mir mit ihrem verständnisvollen Ansatz und der Freundlichkeit der Mitarbeiter gefällt.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Kind Regards,
Touché Privé Customer Service Team
Article de très mauvaise qualité
Article de très mauvaise qualité, il faut batailler pour parler au SAV :si on envoie un mail ils nous renvoient vers une intelligence artificielle !!!! J’ai dû énormément insisté pour avoir une réponse humaine
Je ne recommande pas de tout, je suis très très déçue
Les frais de retour sont à notre charge …
8 de novembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Merci d’avoir partagé votre retour.
Suite à un récent changement au sein de notre équipe du service client, certaines communications par e-mail précédentes n’ont pas pu être consultées. Étant donné qu’aucune information de commande n’était incluse dans votre message, nous ne sommes actuellement pas en mesure d’identifier la commande concernée.
Nous souhaitons résoudre cette situation dans les plus brefs délais. Merci de nous recontacter à care@toucheprive.com
en incluant toutes les informations nécessaires (numéro de commande, adresse e-mail utilisée lors de l’achat et une brève explication). Dès réception de ces informations, notre équipe vous assistera rapidement.
Merci pour votre compréhension.
Cordialement,
L’équipe Service Client Touché Privé
Mehrmals den Kundenservice…
Mehrmals den Kundenservice angeschrieben, eine Woche später immer noch keine Rückmeldung bekommen! Absolut unterirdisch! Die Emails laufen anscheinend einfach ins Leere. Der ausstehende Rechnungsbetrag ist zu hoch, da ein zurückgeschicktes Kleid nicht verbucht wurde, dies würde ich gerne klären.
@Touche Prive, bitte auf meine Emails reagieren, ansonsten werde ich mir vorbehalten rechtliche Schritte einzuleiten.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Vielen Dank, dass Sie Ihr Feedback mit uns geteilt haben.
Aufgrund einer kürzlichen Änderung in unserem Kundenservice-Team konnten einige frühere E-Mail-Kommunikationen leider nicht eingesehen werden. Da Ihre Nachricht keine Bestelldetails enthielt, können wir die betreffende Bestellung derzeit nicht zuordnen.
Wir möchten dieses Anliegen so schnell wie möglich klären. Bitte kontaktieren Sie uns erneut unter care@toucheprive.com
und fügen Sie alle relevanten Informationen bei (Bestellnummer, beim Kauf verwendete E-Mail-Adresse sowie eine kurze Beschreibung). Sobald wir diese Informationen erhalten, wird unser Team Ihnen umgehend weiterhelfen.
Vielen Dank für Ihr Verständnis.
Mit freundlichen Grüßen
Touché Privé Kundenservice-Team
REFUND NEVER HAPPENED
Order was returned and I never got my money refunded, customer service isn't replying to my emails and no cutomer service number in The Netherlands.
4 de novembro de 2025
Resposta da eu.toucheprive.com
Thank you for sharing your feedback.
We have reviewed your return, and we would like to kindly inform you that your return package was delivered to our warehouse on 18 November, and your refund was completed on 5 December. The delay occurred due to the high volume in November.
We truly value your understanding and appreciate that you chose us. Your feedback helps us improve and provide a better experience for you and all our customers.
Kind regards,
Touché Prive Customer Service Team
The sizes are not right
The sizes are not right, most clothes are short in length and that is a pity because the collection is really beautiful. It's a shame!!!
29 de novembro de 2025
Resposta da eu.toucheprive.com
Thank you for sharing your feedback with us.
We understand how important the right fit is, especially when you find a collection you really like.
Your feedback is incredibly valuable to us. We will share your comments with our design and production teams so we can improve our sizing and provide a better experience in the future.
Thank you again for helping us improve.
Kind regards,
Touché Privé Customer Service Team
For almost three months NO refund
I returned my order to this company almost three months ago, and I still haven’t received my refund. I contacted their customer service multiple times, and each time I was told there were “technical issues” and that I needed to wait, but they never specified how long. Since then, they have stopped responding to my emails completely.
This level of service is extremely disappointing. I followed all return instructions, shipped the item back, and provided proof, yet I’ve been left waiting for months with no resolution and no communication. I’m posting this review so other customers are aware of the ongoing issues with refunds and customer support.
13 de setembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you for sharing your feedback.
Due to a recent change in our customer service team, some previous email communications could not be accessed. As no order details were included in your message, we are currently unable to identify the related order.
We would like to resolve this matter as quickly as possible. Please contact us again at care@toucheprive.com and include all relevant details (order number, email address used for the purchase, and a brief explanation). Once we receive this information, our team will assist you promptly.
Thank you for your understanding.
Kind regards,
Touché Prive Customer Service Team
Order marked as delivered but was not
Haven’t received my order and they don’t dare to reply to my claim while it has been more than 48hours. I should have been more conscious about the reviews claiming that it’s a scam, because it’s indeed is, don’t buy from them ! Yet they dare to answer that it was delivered but it wasn’t and they don’t even respond to mails I’m gonna report them asap. Never order from there!
27 de novembro de 2025
Resposta da eu.toucheprive.com
Thank you for sharing your feedback.
We have checked your order, and we would like to kindly inform you that your package was delivered on 29 November, which is three days after the order date. Delivery times may vary depending on the destination country, and you can always find detailed information on our Shipping & Return Policy page:
https://eu.toucheprive.com/pages/shipping-and-return-policy
Thank you for choosing us, and we truly appreciate your patience and understanding.
Kind regards,
Touché Privé Customer Service Team
Do not trust them…
I Made a return they received 10 days ago and noone is answering concerning my refund. This is not a correct way to behave. I’ll shortly report them to the police.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you for sharing your feedback.
We have reviewed your return, and we would like to kindly inform you that your return package was delivered to our warehouse on 22 November, and your refund was completed on 5 December. The delay occurred due to the high volume in November.
We truly value your understanding and appreciate that you chose us. Your feedback helps us improve and provide a better experience for you and all our customers.
Kind regards,
Touché Privé Customer Service Team
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