EUclaim Avaliações 574

I went through EU Claim and the other passengers on my flight did not. They received their money before me and in FULL amount with no issues. What I recieved however, was a very slow service and not near worth the money they charge for this "service". I wrote informing the company that I wanted to cancel this claim, they ignored it and carried on "fighting" on my behalf when in fact the company were happy to give me the money. EU claim took a third of the money. I still do not have my compensation, EU Claim are not worth it and I would no way go through this company again and will be advising everyone I know never to go near it.

Very good communication and operations

I am most impressed with EU claim and the way they handled the claim against TAP for a delayed flight. Their service if clear, easy to follow the various steps, and their website is very user friendly.
The absolutely deserve their commission on achieving an excellent result

It took a whille, but finally we got our money back!
Perfect!

Responsive two-way communication and effective customers' service when there were queries! Filing of the paper work could be less painful for non-EU customers who could be unfamiliar with the fields and what details to fill though.

Overall, thumbs up!

EUclaim has done everything they can in an extremely professional way to get me the compensation from the airlines. Although it takes some time and they do charge relatively high commission fee, they do everything for you that the only thing you need to do is give them all your information and wait for the results. And you are fully kept informed during the whole process. The no win-no fee basis makes sure that you lose nothing. Thanks a lot!

Very positive experience, no hassles. Just put in the information as requested by EU claim correctly and they will hound the airline company for years if necessary. I had no further need to communicate with EUclaim besides inputting the information required from me in the website. They keep you posted with the letters they send to the airline which I really appreciate and this really keeps you in the loop . The funds are transferred directly to your bank account with the information you already provide to them and you are notified before and after this happens. I recommend EU claim if you are tired of your airline companies making excuses regarding the compensation that is entitled to you by law. You'd be surprised how even large carriers (KLM in my case) are in the wrong.

I had tried to personally address the situation with the airline company but they refused immediately then I sought to look for help online and bumped into this website . The initial claims that were sent by EUclaim were also refused but they relentlessly attacked them by the power of the law and over a year later they were successful. You are given 73% of the claim amount, minus € 25 administration costs per passenger but I believe the work they put in is definitely worth it!

Be aware of this company they state you get money back after a delayed or cancelled flight. They actually take a huge commission around 34% from the amount owed. Not worth the time or administration.

Everything went nice and smoothly.

EUclaim was great at helping me with a claim, to be paid by Ryanair. After one year they managed it! In between communication was quick and complete. Would definitely recommend EUclaim, and will use them again when neccessary.

everything went right!i got the money back in less than two months. :)

I've got absolutely great experience dealing with EUClaim. Everything has been explained, provided and communicated on time and very professionally. Thank you very much for your service!

It took a while but Im sure there's no other way. Everything went great and I got my refund. Thank you!

The process was very smooth and quick. I have received the payment from the airline within 45 days after submitting the claim. I highly recommend EUClaim and will use their service in the future.

I used EUclaim this summer when I got stuck at Frankfurt for one night because my first flight was delayed. It was a surprise how good they service was and I spent only 10-15 minutes on registration and sending a letter of power of attorney.

I have nothing to object about this company. They really do their job and I also received some money back because of the delayed flight from Wizz Air.

What I would suggest is maybe they could have write the % of the commission somewhere.

Thank you for all the help.

the airline does not even react when you contact them as a privat person, you need a lawyer

Well designed and super easy-to-use website. Also, fast and effective communication with their personell through the chat.

The submission of claim was relatively easy (besides the need to send originals to Germany, as the airline involved was German one). One would hope that the company would have local presentation in several countries (and do the document transfer between its own branches).

One issue which must be addressed - EU claim takes commission out of the compensation. In Germany, one can request in addition to the actual compensation, the costs of collecting the compensation. It would have been preferable that EU claim would have asked the full compensation from the airline for me, and add their costs on top of that.

EU Claim helped me claim for compensation for delay in my return flight from Rome last year. This is within our EU rights but dont think I would have pursued it without the help of EU claim. Thank you.