Dorothy Perkins Avaliações 

Very disappointed. The sizing was completely off, with the clothes fitting one or two sizes larger than expected. I returned my order weeks ago, but I’m still waiting for my credit. The whole process has been far too slow, and I wouldn’t order again based on this experience.

They secretly set a charge of delivery protection £2.99 as pre-selected during check out. Because no other companies does that so you wouldn’t have noticed it if you are buying from them for the first time. And you would end up paying. And. If you don’t want the goods. They only offer refund on the goods without original postage 2.99 and delivery protection 2.99. And. On top of that, you need to pay 2.99 postage. So that’s a total of £9 out of a customers pocket for nothing! They call it standard charge but I call it scam. Shame on them. May they go bankrupt.

I ordered 4 dresses on the Dorothy Perkins website. Received items, but in a Debenhams parcel bag. Dresses are crushed and are of poor quality. So I want to return them for a refund. I went on their website site to log in to my account. No joy!! Sent message regarding the order and problems, said that I would like to return them for a full refund. Received an automated message with instructions that clearly don’t work. I have tried to contact them multiple times. Received the same automated message. No customer service support. Disgusted with Dorothy Perkins/Debenhams.

I bought half a dozen dresses over 2 weeks, it said sale sale sale on everything so I paid and the items I have received are shocking.
They are all either very thin cotton or made out of good old fashioned "cheap" crimpoline.
I am disappointed as the name alone Dorothy perkins, you were once upon a time guaranteed quality however I think it's safe to say that along with Debenhams it's gone to the dogs.
One item ordered 3 weeks ago hasn't even shown up & you notice how hard it is to contact them? Steer clear i say

If I could rate this as less than one star I absolutely would.
I ordered 4 items from the dorothy perkins website, which turns out is just debenhams under a different name - what a con.
One item delivered was incorrect. I have spent two days trying to reach customer services to get a refund and still haven't had my issue resolved.
Each item seems to incur a separate return fee which is insane given they are part of the same order.

If i had known dorothy perkins was debenhams I wouldn't have ordered from them as I have had difficulties with them before. It takes over a month to get a refund and customer services is appalling.

I have contacted customer services via email, fb chat and text message and I get the same AI generated responses
1. I describe the issue
2. AI responds and asks for images
3. I provide images
4. AI tells me it can't handle images...

It tells me it will transfer me to an agent but the only agent responses i've had have only half answered my questions and they only respond once before sending me back to the AI chat bot.
They told me to create a return label for the incorrect item via the returns portal, however, this will deduct £2.49 for the return - why on earth should I pay for a return of an item that was incorrectly sent?

I also tried to generate a returns label and it wants me to return each item individually and pay for each which is ridiculous, especially since two items are down as 'delivered by debenhams'

What a Useless Shower! I Stupidly ordered a bedside lamp from this excuse of a company. In the World of same day delivery where do this mob think it’s ok for Customers to pay for 10 working days Delivery? They are Charging a lot of money for such a Diabolical service.
NEVER AGAIN.

Only just placed an order. It’s been years since I have bought anything from
this outlet and it will be years before I buy again.

I’ve been scammed having Seel delivery protection added to my order. If I wanted to spend more I would have had next day delivery so I am fuming 💩

I placed an order though the Dorothy Perkins website.
The items arrived in Debenhams bag (which I thought was odd)
I go to request a refund and find out that although I ordered from Dorothy Perkins, the items actually came from Debenhams, and the items were from a different company called Klass. So three different companies!!
So then the refund saga began. I would like to think I’m quite an intelligent individual and can navigate the online world in a breeze normally. It seems you need a degree in some sort of investigation or detective skills.
Could I find a way to place a refund? Do I do it via the DP website? The Debenhams website? The Klass website? It’s turns out the latter, which I happened to find on the slip within the parcel. After several attempts at getting my order number to be accepted (you have to remove the first three letters apparently for it to work) I was then taken to the Royal Mail website and asked for an order number and a refund number. As I was returning two items, I had no idea which refund number to use so I just picked one and rolled with it. It generated a QR code for a Royal Mail return. I have put the slip back in the parcel and will be sending this off and hoping for the best.
In addition to this, I found an email in my mailbox from a company called Seel and I apparently agreed to and paid for insurance of some kind with my purchase which I doubt I’ll get back. I’m sure it was in some sort of fine print that they will claim I should have read but I’d argue they are scammers just sneakily taking people’s money by not making these things obvious and user/customer friendly. It could’ve been cancelled within 24 hour apparently but I didn’t see it as it went to my junk folder. I have no idea if I’ll get a refund at this point. I tried to contact DP customer service to be met with an AI bot who told me they had significant wait times for responses. I will never ever use any of the companies again, all this hassle for two items. I honestly can’t believe it! Never again. Ever. Worst experience ever.

I have been trying to get a refund now for three weeks for 3 items. I have used there robot messenger service to no avail. I have asked to speak with a human and there is no response. Effectively I have returned one item and have had no refun and have tried to return two other items and had no luck . I calculate I am owed £89.41. Hopeless

I placed my order 09-02-2026 and returned registered 11-02-2026.
14-02-2026 - return status is in the carriers network. My order number DUX051669687. No email to confirm return received. I have been contacted customer service through Facebook messenger as they dont even have a customer service number. Same automated replies and STILL NO REFUND or email. Stay away from this company. I will never order from them again. I wish I read the reviews beforehand. They've taken my return and money.

I wish I had read these reviews before buying anything from here. Ordered 10 dresses, returned 5 and only been refunded for 1 dress. Can't call and emails are very generic and unhelpful. Put in a claim through my bank now. Owed £80

Would be a zero if I could put that...This company is using the names of Dorothy Perkins, wallis, debenhams etc to let you believe your getting the excellent service and quality from when these companies where on the high street...BUT YOUR DEFFINEATLY NOT...stay away, I will never shop from any of them ever again. Returns process a sham, staff haven't a clue or are told to say certain things to fob you off, constant emails to get a refund, I think they hope you will give up so they got the return plus your money. Should be ashamed really. 28 days for return then 5/7 days for refund to reach your bank account, utter scandalous

I spoke to a person through customer service as my item had not been delivered. They were super helpful/ professional and explained items are sometimes delivered through third-party they reassured me it may be delivered by 9 pm tonight and if not to recontact them. Their name was Kai. Thanks lovely 🫶🏾

Ordered 6 items, all either incorrect items (Monsoon AGAIN) or awful quality. Had to complete 4 different returns and was charged almost £3 for the last one (Debenhams). I will never, ever shop at any Debenhams affiliated websites again, all are dismal.

This company is a scam. I ordered several dresses, had to return one worth £39. They messed up the refund process and refunded me the price of a different dress from the same order that I didn’t return, and that was worth only £21 so only half the price! When contacted, they said they couldn’t amend the return and refused to send the correct amount for refund. Refused to elaborate further and considered the case as closed. Absolute garbage.

I placed an order and paid for next day delivery. They weren't delivered. I have been informed that the items are from a third party seller so would have normal delivery so I am really not sure why they offer the option for next day to delivery. It was showing as out for delivery and then there was a problem with the delivery. I have now been told that it would be delivered on the 8th of February. Trying to get through to someone on customer services is impossible

I ordered a beauty products which was discoloured and clearly not fit for use . I attempted to use their returns portal but was unable to progress as this was a non returnable item. There was no option to deal with a faulty item. There is not telephone number to use as the company does not have one. The chatbot was totally useless. I was asked to provide details of the order and supporting evidence which I did. The bot then replied saying it was unable to deal with images! It followed this up with a request to provide photographs and videos! I eventually received a response after 48 hours . I was issued with a refund for the item but not the £2.99postage which seems very unreasonable given they provided an item which was not fit for purpose. I would give this company a zero rating if it was available for providing a terrible customer service experience

CUSTOMER SERVICE MINUS 10 STARS, STILL WAITING FOR A REPLY RE A DAMAGED ITEM FROM 9th JANUARY 2026, I SIMPLY WANT A REFUND OR REPLACEMENT DISGUSTING LACK OF SERVICE

I received an order that was damaged, I have contacted them more than once now the first response i received was extremely cheeky so i went to resolver and they are ignoring that. I will never ever buy anything from here again. I would stay clear I sent in pictures of the damage and they are not interested. If I had came here first and read the reviews I would never have purchased from there at all. Please dont waste your money.

Worst company. Do not buy from here, been trying to contact for a month about a damaged item I received and no response but automated AI. Quick to take your money but no reply when trying to return. Don't order and loose money to this company.