EuropaFoodXB Avaliações 

440
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I discovered Lotus Plus 1 toilet paper in France and super to find EuropaFood selling it. The best toilet paper ever! More expensive but worth it. It doesn’t disintegrate and you only need to use 1 or... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic company. Great to be able to source such high-quality produce so easily. Yes, some things are more expensive than your standard UK supermarket fare but then the quality is far superior. Once... Ver mais

Avaliado com 5 de um total de 5 estrelas

wanted to get some biscuits for my sister to remind us of our European holidays as kids. Best place to find them bar going to France myself. Only grumble is that shipping/tracking information wasn't r... Ver mais

Avaliado com 2 de um total de 5 estrelas

I ordered canned chestnut puree of which over half of them were dented, not sure if they were like this before shipping or damaged during shipping. One out of three boxes of biscuit were completely sm... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Supermercado
  2. também em
  3. Atacadista de alimentos
  4. Fornecedor de Produtos Alimentícios
  5. Loja de Laticínios
  6. Mercearia Italiana

Escrito pela empresa

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

440 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(440)

51 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Online order


Europa Food, what a find! Have shopped in store and this week received an online order which arrived well packaged and on time.

24 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I would have given less starts if I…

I would have given less starts if I could.

16 de abril de 2025
Avaliação não solicitada
logotipo da EuropaFoodXB

Resposta da EuropaFoodXB

Dear Alexandros,

We acknowledge your continued dissatisfaction and are sorry to hear that you still feel this way.

As mentioned in our previous communication, we offered to resolve the issue by providing a refund upon return of the items. We're committed to fair and reasonable service, and we're always open to helping resolve any concerns when we are given the opportunity.

However, we kindly remind all customers to engage respectfully. Constructive feedback is always welcome and helps us improve, but repeated negative comments do not support a productive resolution.

If you would like to proceed with the return and refund process, please contact us directly at info@europafoodxb.com.

Kind regards,
The EuropaFoodXB Team

Avaliado com 5 de um total de 5 estrelas

The giant babybels are exactly that

The giant babybels are exactly that - huge. Great service, arrived on time, would
definitely recommend...Cheaper than most alternatives. Fast delivery

24 de março de 2025
Avaliação não solicitada
logotipo da EuropaFoodXB

Resposta da EuropaFoodXB

Dear Dominic,

Thank you so much for your lovely review! We're thrilled to hear you were happy with the giant Babybels and our service. It's always great to know that our prices and delivery speed stand out too.

We really appreciate your recommendation and look forward to serving you again soon!

Warm regards,
The EuropaFoodXB Team

Avaliado com 4 de um total de 5 estrelas

Thanks very much

Thanks very much, my order was delivered on time and it was I expected just the price went up by £10 than the original invoice ? Not sure why?

27 de março de 2025
Avaliação não solicitada
logotipo da EuropaFoodXB

Resposta da EuropaFoodXB

Dear Sam,

Thank you for your feedback – we’re glad to hear your order arrived on time and met your expectations.

Regarding the price difference, please don’t hesitate to email us at info@europafoodxb.com so we can look into it in more detail and clarify everything for you. We’ll be happy to assist and ensure everything is sorted.

Kind regards,
The EuropaFoodXB Team

Avaliado com 5 de um total de 5 estrelas

Thank you so much.

Thank you so much.
The Hot Chocolate is delicious.
It was very kind of you to correct the delivery address as it auto corrected wrongly!
The delivery was very swift.
Many thanks,
Sue Reeves

28 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great french products and good service.

Great french products and good service. I had an issue login into my account and their customer service was very helpful. The delivery was prompt. The 4 stars are only because of the packaging. I ordered biscuits and they were packed in the same box as my tinned Macedoine, so a few of the biscuits are broken. But I will definitely carry on using the company.

18 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent in all respects

This is, as far as I know, the only supplier of Clement Faugier chestnut puree in glass jars in the UK. The order was despatched promptly via DPD and arrived safely at the collection point. Europafood and DPD both kept me fully informed of progress. Excellent in all respects.

6 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wanted a drink that tasted like Pernod…

Wanted a drink that tasted like Pernod but alcohol free. Found it on this site. Canebiere Pastis alcohol free | 1L.
Was delivered in an extremely strong box with excellent packaging. Masses of chips that I can either dissolve or use in garden compost. Brilliant. Bottles also protected by thick plastic air column bags. Very reasonable price too.

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da EuropaFoodXB

Resposta da EuropaFoodXB

Dear Sally,

Thank you for your kind words! Just to reassure you, we don’t use polystyrene balls—our packing peanuts are made by EcoFlo from corn starch and are 100% compostable.

You can simply dissolve them in water or even add them to your compost if you’d like.

If you’d like to learn more, here’s a link with all the details:
https://greenlightpackaging.com/products/biodegradable-loose-fill/ecoflo/

We hope to have the pleasure of serving you again!

Kind regards,
Europafoodxb Team

Avaliado com 5 de um total de 5 estrelas

Wanted some French galettes and I…

Wanted some French galettes and I appreciate delivery is going to be high for a small package. I was amazed how well wrapped they were in a very sturdy box, then an insulated bag with ice. The ice was still frozen on delivery. Got exactly what I wanted and considering the care taken for this feel I got a good deal. DPD delivery very efficient. Fully recommend and will use again. Bought two lots of galettes and have individually frozen them in our freezer. The ones we ate were lovely and reminded us of France.

16 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Replaced out of stock item without notification

Ordered an item that turned out to be out of stock - no issue. It was there replaced without my knowledge. When I complained I was told my order had the word sub which means it can be replaced with something else without notification.
I've asked for my entire order to be canceled and that request has been declined. Total waste of time.

28 de janeiro de 2025
Avaliação não solicitada
logotipo da EuropaFoodXB

Resposta da EuropaFoodXB

Dear Nick,

We understand that your comment is regarding an order for a seasonal product that is produced at a specific time of the year and is available until stock runs out. Unfortunately, the milk chocolate version has sold out this year.

We previously emailed you to inform you that if you do not wish to receive the milk & dark chocolate version instead, we would gladly reserve it for other customers, as demand for this chocolate is currently very high and supply is limited.

Please review your emails and let us know if we can be of any further assistance.

Best regards,
Europafoodxb Team

Avaliado com 5 de um total de 5 estrelas

Wide variety of products

Ordered some herbal teas I usually like to enjoy while in France. It was in stock, together with a wide range of French groceries including toiletries. It is a delightful shop to have here if you miss French produce. Postage can be a little pricey but worth it if you order in larger quantities.

10 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

All great

All went well, they had in stock the product I was looking for. Delivery time was accurate. Packaging was good. Will buy again

16 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

I've been ordering my favourite French water with Europafood xb for a while now, and the service is great and very reliable.

8 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scammers - don't buy from them

Update: I wish whoever is in charge was as quick at picking up the phone and answering questions about orders not being delivered as they are at insulting their customers on Trustpilot. I did genuinely never receive the product I ordered and all they find to do is reply here to slander me. What a lovely customer service they have .
Here's my original review for context : Placed an order on the 30th of December, never received it , and never heard from them. The customer service phone number doesn't work and they never reply to messages. Scammers.

30 de dezembro de 2024
Avaliação não solicitada
logotipo da EuropaFoodXB

Resposta da EuropaFoodXB

Dear anonymous UK Client, we are unsure if this review is intended for us. This review looks like a scam to us. We are here waiting for you to speak up if you have any issues. info@europafoodxb.com

Avaliado com 5 de um total de 5 estrelas

I ve had a couple of orders from Europa…

I ve had a couple of orders from Europa Foods and the Selection and Service have been on the button. So Glad I found them as I can now get my French/Continetal Treats easily. Keep up the Good Work. Happy Xmas

21 de dezembro de 2024
Avaliação não solicitada

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