Always been great service from this Vape shop. And I find it offensive that government just through all high street vape shops in the same bag when this one is in no way dodgy at all. It is filling a... Ver mais
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Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... Ver mais
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Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... Ver mais
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Visited to get a replacement for my old vaporesso, came away with a dinky new one, excellent service in the store!
Detalhes da empresa
Escrito pela empresa
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Informações de contato
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, Reino Unido
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4,7
Excelente
866 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very friendly and helpful staff
Very friendly and helpful staff, would definitely recommend using this shop.
18 de junho de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your wonderful feedback Lucy! We’re delighted to hear you found our team friendly and helpful. It’s also great to know you would recommend our shop to others.
We appreciate your support and look forward to your next visit.
Unit 20 Westwood Cross…
My experience at unit 20 Westwood Cross with staff member Ben was excellent. As I am new to vaping and required advice, Ben was extremely helpful and patient helping me in choosing what I felt was right for me.
11 de junho de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your wonderful feedback Linda! We’re delighted to hear that Ben provided such excellent service and support during your visit. Making the switch to vaping can feel overwhelming, so it’s great to know he was patient, knowledgeable, and helped you find the option that felt right for you.
We’ll be sure to pass your kind comments on to Ben, who will be thrilled to hear them. We really appreciate your support and look forward to your next visit.
The lady was very nice
The lady was very nice, and knew what she was doing and very helpful.
1 de junho de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback! We’re delighted to hear the team member was friendly, knowledgeable, and very helpful. We really appreciate your kind words and look forward to your next visit.
great customer service
great customer service, was served fast and they had a good selection of liquid
30 de maio de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback Sebastian! We’re delighted to hear you received great customer service, were served quickly, and found a good selection of liquids available. We look forward to your next visit.
Excellent range and customer service
First time user of Evapo and they haven't failed to impress. Customer service is excellent, especially Karl, I had an issue with my vape and within 24 hours my issue was rectified. I chose the impbar select and paired with the impbar liquids made for for a really smooth and enjoyable experience. Fantastic range and prices, I will be buying from Evapo again. Its well worth a look.
18 de maio de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your fantastic feedback Jake! I’m delighted to hear your first experience with us has been such a positive one and that we were able to resolve your issue quickly. It’s also great to know you’re enjoying the Imp Jar Select and liquids.
We really appreciate your kind words about our range, pricing, and customer service, and thank you for recommending us. We look forward to your next order.
Welcoming staff very helpful and…
Welcoming staff very helpful and explained everything about the products they had for sale
11 de maio de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback! We’re delighted to hear the team were welcoming, helpful, and took the time to explain the products clearly. We look forward to your next visit.
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff
3 de maio de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback Andrew! We’re delighted to hear the team were knowledgeable and helpful. We look forward to your next visit.
Friendly staff and so helpful
Friendly staff and so helpful
29 de abril de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback Heather! We’re delighted to hear the team were friendly and so helpful. We look forward to your next visit.
The staff were so nice and patient with…
The staff were so nice and patient with me
28 de abril de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback Nicole! We’re delighted to hear the team were so kind and patient with you, it really means a lot. We look forward to your next visit.
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful I returned as I was having trouble setting up my vape the staff were so good and clearly showed me what I needed to do and made sure I could do it
27 de abril de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback! We’re delighted to hear the team were knowledgeable and helpful, and that they took the time to clearly guide you through setting up your device. It’s great to know they made sure you felt confident using it. We look forward to your next visit.
The young lady serving me was extremely…
The young lady serving me was extremely pleasant, informed & very helpful. She is a true asset to your company
20 de abril de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback Jane! We’re delighted to hear the team member provided such pleasant, knowledgeable, and helpful service. We’ll be sure to pass on your kind words, it means a lot to us. We look forward to your next visit.
Exceptional Service
Pleased by the quality of customer service and detail to attention thanks to Anita. Evapo is my go-to store with new choices enhancing vaping experience whilst feeling at ease throughout the whole transaction.
15 de abril de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your wonderful feedback! We’re delighted to hear you’ve had such a positive experience with our customer service and that Anita made a great impression. It’s fantastic to know Evapo is your go to store and that you’re enjoying the range of products available. We look forward to your next visit.
The ladies in evapo were super helpful and kind
The ladies in evapo were super helpful. I came in with a problem with my vape which a different company sold me and they gave me great advice to go back and get an exchange. I ended up back in evapo as the other company was useless. The ladies help me and gave me a reliable vape. They were super kind and made me feel much better after such a bad experience with a different company. Will be returning in the future to Evapo as I think very highly of them. Thanks again ladies x
8 de abril de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your wonderful feedback Libbi. We’re delighted to hear the team in store were so helpful and supportive, especially after your experience elsewhere. It’s great to know they were able to give you the right advice and help you find a reliable vape, while making you feel much better.
We really appreciate your kind words and that you think so highly of us. We look forward to seeing you again soon.
why？
Why can't I place an order? It shows "payment failed".
3 de abril de 2026
Avaliação não solicitada
Resposta da Evapo
Hi Youmin. Sorry to hear that you are having trouble placing an order. Please feel free to get in touch on 02039 620965, email at infor@evapo.co.uk or by using the live chat on our website. One of our team will be more than happy to help.
very friendly!
Lady in the shop kindly showed me what vape she would recommend for me and made me aware of all the bundles and deals was so friendly right off the get go!
30 de março de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback Lily. We’re delighted to hear the team member was so friendly and helpful, and that they took the time to recommend the right vape for you while explaining the bundles and deals. It’s great to know you had such a positive experience. We look forward to your next visit.
Great experience with eVapo
Great experience with eVapo. Clear advice on the differences between products and helpful guidance through the options.
Well informed, efficient, and easy to deal with.
26 de março de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback Kiara. We’re delighted to hear you had a great experience and that the team provided clear advice and helpful guidance through the different options. It’s great to know you found the service well informed, efficient, and easy to deal with. We look forward to your next visit.
Next day delivery not met
Ordered on Friday before the 5pm cut off and paid £9.99 for next day Saturday delivery, now Sunday without it delivered and had an email from APC saying it would be delivered on Monday. Have emailed so let's see if I get my £9.99 refunded
28 de março de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback Harry. We’re really sorry to hear your Saturday delivery didn’t arrive as expected, especially after paying for the service.
Please accept our apologies for the inconvenience caused. We’d be more than happy to help look into this for you, including the delivery charge, so please get in touch using email on infor@evapo.co.uk, phone on 02039 620965 or using the live chat on our website and we’ll assist you further.
We appreciate your patience and hope to resolve this for you as quickly as possible.
Wrong pods (frustrating)
Always had a great experience with evapo, go into their portobello branch weekly/fortnightly for pods and juice. On this occasion, and after showing the male staff the pods I needed, I’ve got home and opened one pod to find it’s not the strength I asked for or what I always buy in store on my account. As the box is packaged the same I have opened one pod so can’t return, so disappointed!
22 de março de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback Georgina. We’re really sorry to hear about the mix up with the pods, we understand how frustrating that must have been, especially as a regular customer.
I hope we were able to help, and you’re happy with the outcome. If there’s ever anything further we can help with, please don’t hesitate to get in touch.
We really appreciate your continued support and look forward to seeing you again soon.
Amazing customer service 👏 and such a…
Amazing customer service 👏 and such a variety in shop, plus a club card to 😀
21 de março de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback Jolanta. We’re delighted to hear you received amazing customer service and enjoyed the wide variety available in store. It’s great to know you’re also making the most of the club card. We look forward to your next visit.
New to vaping
I am new to vaping, so I don't really know much about it and the team member I dealt with was very helpful and informative. Will be a regular customer from now on.
11 de março de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback Joseph. We’re delighted to hear the team member was helpful and informative while you’re getting started with vaping. It’s great to know you felt supported and confident with your choice. We really appreciate your support and look forward to your next visit.
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