Event Travel Avaliações 

We booked with them for Ed Sheeran
We were meant to in one hotel .
We were told there was renovation work at the hotel.
We checked the hotel it is taking bookings.
We were then told it was over booked.
Total rubbish.

Cost a fortune.
Wi update with what happens Friday.

My friend and I booked some tickets and a hotel stay through Event Travel for the Ed Sheeran concert on Friday the 24th of June 2022.

The whole process was seamless, and any queries I had were answered quickly and professionally.

Hannah was really helpful and happy to answer any questions I had. We were also kept up to date in the run up to the concert regarding tickets, hotel accommodation etc.

We will definitely use this company again in the future. Thank you Hannah and team!

Hannah and the team at Event travel are incredible. I needed a lot of help with some technical issues this morning and she was so communicative and helpful. She made a stressful ticket situation much better. I'm so
Appreciative!

This is the second time I have used ET, I would not hesitate using them again, professional, customer focused, timely and flexible, all in all exemplary service!

Don't hesitate in booking with Event Travel
Everything perfect in our recent adventure to see the Stones in Liverpool
I have used them in the past to see Rod Stewart on many occasions
You get the best tickets and excellent service
Thank you Event Travel for first class service

customer service is brilliant, thay try to help you all the time and they would do their best to help you

Please AVOID AT ALL COSTS (they will be high)

VIP/Gold Hotel package for Genesis at the o2. Hotel was 20 mins away- by Taxi
Offered in package 'Themed Carrier - This was in fact a paper bag. And we were only allowed one between 2.
Offered in package 'on site event management and VIP Hosts'- This was in fact one person handing out said paper bags.
After complaining by email I was told these were 'highly received' 'a keep sake' and if not 'fully recyclable.

After adding the costs published on the websites of both the 02 and Hotel- It would appear they have charged me over £200 for 1 paper bag- and cost me over £30 in Taxis, £21 in parking, and time on complaint emails and reviews.

AVOID

Myself & my friends travelled from Ireland to Leeds to attend the Steps concert, but unfortunately even though the band & show itself was amazing, it was overshadowed by the shockingly low quality “VIP” experience provided by Event Travel. From our initial experience with this company months previous at the booking stage, where our booking appeared to go through but found out when the package was sold out it hadn't (due to a server problem) to then be told we’d have to buy an upgrade package and buy our seats for almost the same price. Even though this was frustrating, we accepted the situation & looked forward to a memorable trip over to meet Steps at the gig. After paying £450 each for our ticket & meet and greet element, the photo which was taken & sent to us was of such shockingly low quality, it is unusable. I have seen better photos taken on mobile phones. If more thought had been put into a decent set-up with sufficient lighting, the band & fans would have been clearly seen & at the very least have produced a high resolution picture (of which £450 should at least justify). When we raised these issues over email with Event Travel, we were told that the picture was only ever a “photo opportunity” and not a high quality picture, which is laughable at the price. And in summary, we were basically told they were at no fault & that was that. When we emailed again & asked for a more detailed response to our issues, we were told that they were sorry if they didn’t “achieve our expectations” (passive aggressive to say the least) and wished us a Happy Christmas. We will certainly be raising this issue further in line with trading standards & consumer rights. Event Travel do not provide any level of customer service, they just take copious amounts of money from customers & expect us to keep quiet if anything goes wrong. I will never use this company again.

Having booked a VIP package with them, my friends and I had multiple issues. All of which were addressed very poorly, and little to no remediation was offered for us. Our first issue was at the booking stage where our booking appeared to go through but found out when the package was sold out it hadn't. This was a server problem. We ended up having to buy an upgrade package and buy our seats for almost the same price. The package was to include a photograph with the artist, which they supplied a professional photographer. The photo was so bad and unusable because of the lighting. We emailed on receiving our pictures to say the £450 package for what we got was not worth it, and the picture was unusable. They replied saying that this was not their fault and they didn't promise to provide lighting. This was basic for the price we paid and expected a professional set-up. We asked for a follow up twice but received stock answers and a blanket no. We will never use this service again and suggest others do not.

Having booked a VIP package with them, my friends and I had multiple issues. All of which were addressed very poorly, and little to no remediation was offered for us. Our first issue was at the booking stage where our booking appeared to go through but found out when the package was sold out it hadn't. This was a server problem. We ended up having to buy an upgrade package and buy our seats for almost the same price. The package was to include a photograph with the artist, which they supplied a professional photographer. The photo was so bad and unusable because of the lighting. We emailed on receiving our pictures to say the £450 package for what we got was not worth it, and the picture was unusable. They replied saying that this was not their fault and they didn't promise to provide lighting. This was basic for the price we paid and expected a professional set-up. We asked for a follow up twice but received stock answers and a blanket no. We will never use this service again and suggest others do not.

Gareth

Having booked a VIP package with them, my friends and I had multiple issues. All of which were addressed very poorly, and little to no remediation was offered for us. Our first issue was at the booking stage where our booking appeared to go through but found out when the package was sold out it hadn't. This was a server problem. We ended up having to buy an upgrade package and buy our seats for almost the same price. The package was to include a photograph with the artist, which they supplied a professional photographer. The photo was so bad and unusable because of the lighting. We emailed on receiving our pictures to say the £450 package for what we got was not worth it, and the picture was unusable. They replied saying that this was not their fault and they didn't promise to provide lighting. This was basic for the price we paid and expected a professional set-up. We asked for a follow up twice but received stock answers and a blanket no. We will never use this service again and suggest others do not.

Jamie

VIP steps Birmingham, blurred photo which we were expected to print out ourselves rather than be presented with a nice glossy copy, rushed through the one to one time… practically ushered away and a rubix cube and a diary do not warrant the £1000 we paid for the 2 of us for the super fan package I would have maybe given another star but the customer service is non existant and dont even acknowledge that they have received a grievance…

Abysmal service at Steps Meet & Greet, Birmingham. Shocking photos taken with them. I’ll never pay for a M&G again if it’s being run by this company!!

Really bad company. Offer a meet&greet with Steps. It cant be called a M&G. 5 seconds steps, blurry photo taken with an iPhone. They advertise a lot, but cant deliver what they promiss. Customer service wont reply to complaints. No refunds offered. Never book with this company!

Absolutely dreadful company. Refuses to offer refunds when they have falsely advertised their packages. Terrible photography at Steps meet and greet, not able to talk to the band, customer service in total denial and refusal to acknowledge any of guests’ complaints, simply telling them it is fine. It’s not fine. Event Travel have been reported to Trading Standards.

Had to cancel Elton John concert in Glasgow due to the Artist postponing the date until 2023. Event Travel refunded in full (less the insurance premium - fair enough) without any hassle or stress. Would definitely use them again based on this experience.

We had booked tickets to go and see Pet Shop Boys, this was understandably rescheduled for 2021. I informed the company that I would not be able to attend this date and within 3 working days my refund was in my bank account. When it is taken into account what was happening in the world during this time I was pleasantly surprised at how efficiently my refund was processed. The customer services advisor was emailing me whilst working from home but offered excellent customer service. I would definitely not hesitate to book through Event Travel again.

I have only booked this company once to see the barbara striesand event in Hyde Park, this was a VIP event which was good. The mistake I made was booking the andreas boccelli concert in Scotland. Which was a disaster.
The concert was good but the hotel I stayed in Glasgow was one of the worst I have ever have the misfortune to stay in. After I complained about the treatment I suffered at the hands of the hotel they half-heartedly tried to put things right, but also informed me that no-one else had problems! (So that's alright then!) after the manager reassured me that the Head office at the Hilton would put things right and if they didn't they would help me, I received zero response from them.
I am warning anyone now, if Event travel book you into the Hilton hotel in Glasgow don't go, particularly if you are non-white.
I booked a VIP experience but it was a zero experience. I would not even leave a dog in that hotel.
Event does not care. I am looking to take this further with the Race Relations board.