Dan was absolutely fantastic from start to finish. He knew exactly what i wanted done with my account as it was newly set up and he made my journey that bit more relaxed waiting on the phone while h... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very soft spoken, getting right to the point and offered best support in this critical period the businesses are. I wish all other companies also have one like Ms.Janet on their Customer Service roll.... Ver mais
A empresa respondeu
Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information needed for the renewal. Didn't have to wa... Ver mais
A empresa respondeu
The lady who I spoke to about my financial difficulties was lovely. Helpful, sympathetic and compassionate. I am in a horrible position and she made life feel a bit more bearable and explained my opti... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Informações de contato
See what you could save with Everflow
4,7
Excelente
6 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience with customer service
30 de março de 2026
Resposta de Everflow
Dear Customer,
Thanks for your review!
We’re really pleased to hear you had a great experience with our customer service. If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
Great customer service
Great customer service - call instead of email!! After an issue with billing & by trying to keep a previous dialogue open I was losing hope to the 3 emails sent & that were not responded to. After numerous attempts I spoke with an extremely helpful advisor Julie, who listened, liaised with other departments so I wasn't having too re explain the situation, found a resolution, explained clearly the next steps & ensured I fully understood the process, we are delighted with the service & result from Julie today & can say what was a stress has now been dealt with efficiently & the day seems a little lighter, thank you!!
30 de março de 2026
Resposta de Everflow
Dear Customer,
Thank you for sharing your experience!
We’re sorry to hear your initial emails went unanswered, but we’re delighted that Julie was able to support you so thoroughly once you got through on the phone. It’s great to hear she listened, coordinated everything on your behalf, and clearly explained the next steps we’ll be sure to pass your kind feedback on to her.
If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
Helped with changing direct debit with…
Helped with changing direct debit with no hassle
30 de março de 2026
Resposta de Everflow
Dear Dave,
Thank you for your review!
We’re glad to hear the direct debit change was handled smoothly and without any hassle. If you need anything else, we’re always here to help.
Kind regards,
The Everflow team
sophie was very thorough helpful and…
sophie was very thorough helpful and courteous
30 de março de 2026
Resposta de Everflow
Dear Brian and Pam,
Thank you for your review!
We’re delighted to hear that Sophie was thorough, helpful, and courteous during your interaction. We’ll be sure to pass your feedback on to her.
If you need anything else, we’re here to help.
Kind regards,
The Everflow team
Julie great help in starting the ball…
Julie great help in starting the ball rolling on rectifying issue.
30 de março de 2026
Resposta de Everflow
Dear Customer,
Thanks for your review!
It's fantastic to know that Julie has got the process started to rectify the issue for you. Please don't hesitate to let us know if you need any updates or have any questions.
Kind regards,
The Everflow team
Update records
New contact information was passed on and our records have been updated.
26 de março de 2026
Resposta de Everflow
Dear Claire,
Thank you for your review!
It's great to hear that our team got those updates processed for you. If there’s anything else you’d like us to amend or assist with, we’re always happy to help.
Kind regards,
The Everflow team
Ashton and Molly were both incredible…
Ashton and Molly were both incredibly helpful, and helped solve my issue very quickly with no hassle!
30 de março de 2026
Avaliação não solicitada
Resposta de Everflow
Dear Customer,
Thank you so much for your lovely review!
We’re delighted to hear that Ashton and Molly were able to help resolve your issue. We’ll make sure your kind feedback is passed on to them, it will mean a lot!
If you need anything else at all, we’re always here to help.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Neil,
Thank you for taking the time to leave us a review!
We're really pleased to hear that everything has been running smoothly for you so far. If you ever need anything or have any questions in the future, our team is always here to help.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Di,
Thank you so much for your lovely feedback! We're really pleased to hear that our team was polite and able to answer all your questions.
If there’s ever anything more we can support you with, we’re always happy to help.
Kind regards,
The Everflow team
Great service and fast action taken to…
Great service and fast action taken to resolve my issue.
26 de março de 2026
Resposta de Everflow
Dear Jane,
Thanks for your feedback! We’re glad to hear you received great service and that we were able to resolve your issue quickly. If you need anything else, we’re here to help.
Kind regards,
The Everflow team
Excellent
Fantastic survey is very friendly. I would highly advise anyone to use them.Them
26 de março de 2026
Resposta de Everflow
Dear Ashly,
Thanks so much for your wonderful review! We’re delighted to hear you found our service friendly and would recommend us. We really appreciate your support.
If you ever need anything, we’re always here to help.
Kind regards,
The Everflow team
Julie was a great and experience help .
Julie was a great and experience help .
thank you for professional approach to a customer.
26 de março de 2026
Resposta de Everflow
Dear Joanna,
Thank you for your kind feedback! We're delighted to hear that Julie was such a great help and provided a professional level of support. We’ll make sure your comments are passed along to her.
If you need anything else, we're always here to assist.
Kind regards,
The Everflow team
Very good customer services chap…
Very good customer services chap explained things to me regarding changing over to them from my current provider
27 de março de 2026
Resposta de Everflow
Dear Stuart,
Thank you for your lovely feedback! We're delighted to hear that Julie was such a great help and that you received a professional level of support. We’ll be sure to pass your kind words along to her.
If you need anything else, we’re always here to assist.
Kind regards,
The Everflow team
Sam was very efficient in sending me…
Sam was very efficient in sending me the details that I needed.
26 de março de 2026
Avaliação não solicitada
Resposta de Everflow
Dear Customer,
Thanks for your feedback! We're pleased to hear that Sam was efficient in getting the information you needed. We’ll be sure to pass your kind words on.
If you need anything else, we’re always happy to help.
Kind regards,
The Everflow team
Lilly was very helpful and provided me…
Lilly was very helpful and provided me with the information needed.
27 de março de 2026
Resposta de Everflow
Dear Michelle,
Thank you for your feedback! We're delighted to hear that Lilly was helpful and provided the information you needed. We’ll make sure your kind comments reach her.
If there's anything else we can support you with, we're always here to help.
Kind regards,
The Everflow team
When i eventually got through on the…
When i eventually got through on the telephone (15mins wait) the advisor i spoke with was most helpful and potentially resolved my issue
25 de março de 2026
Resposta de Everflow
Dear Rachel,
Thank you for your feedback. We're sorry about the wait time when calling us, we know how frustrating that can be. We're really pleased to hear that once you got through, our advisor was helpful and able to work towards resolving your issue.
If there’s anything further you need, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
I had to phone twice to get and end of…
I had to phone twice to get and end of tenant sorted. But the final call I had the advisor stayed on the phone to make sure I received it and we got it all wrapped up within 2 days.
24 de março de 2026
Resposta de Everflow
Dear Melissa,
Thank you for sharing your experience. We’re sorry that you had to call twice to get your end of tenancy sorted, that’s not the smooth experience we aim for. We're really glad to hear that on your final call, our advisor stayed with you and ensured everything was completed quickly.
If there’s anything more you need, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
The person I spoke to was friendly
The person I spoke to was friendly, helpful and clear in explaining things. You can't ask for more.
26 de março de 2026
Resposta de Everflow
Dear David,
Thank you so much for your kind words! We’re really glad to hear that you found our team friendly, helpful, and clear in their explanations. It means a lot to us. If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
Problems with billing meter reads 3…
Problems with billing meter reads 3 times higher than previous month.
Need to access and photo meters to confirm correct readings.
Cause could be a leak?
24 de março de 2026
Resposta de Everflow
Dear Customer,
Thanks for getting in touch and letting us know about the unexpected increase in your meter readings. We understand how worrying this can be, and we’re here to help get to the bottom of it.
To confirm the accuracy of the bill, we’ll need up-to-date photos of your meters. This will help us verify the readings and make sure everything is correct. If the consumption is genuinely higher, one possible cause could indeed be a leak, but we’ll be able to advise further once we’ve checked the meter photos.
Please send the images over when you can, and we’ll look into this as a priority.
If you need any guidance on where to find your meter or how to take the photos, we’re happy to help.
Kind regards,
The Everflow team
Very helpful and patient with me…
Very helpful and patient with me considering it was 4.45 pm and I was very aware the lady would soon be finishing for the day. Very pleasant and helpful
26 de março de 2026
Resposta de Everflow
Dear Rachel,
Thank you for taking the time to share this lovely feedback! We’re really glad to hear that you found our team helpful, patient, and pleasant to deal with, especially so late in the day. We’re always here to support you, whenever you need us.
Kind regards.
The Everflow team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.