Dan was absolutely fantastic from start to finish. He knew exactly what i wanted done with my account as it was newly set up and he made my journey that bit more relaxed waiting on the phone while h... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very soft spoken, getting right to the point and offered best support in this critical period the businesses are. I wish all other companies also have one like Ms.Janet on their Customer Service roll.... Ver mais
A empresa respondeu
Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information needed for the renewal. Didn't have to wa... Ver mais
A empresa respondeu
The lady who I spoke to about my financial difficulties was lovely. Helpful, sympathetic and compassionate. I am in a horrible position and she made life feel a bit more bearable and explained my opti... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Informações de contato
See what you could save with Everflow
4,7
Excelente
6 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic customer service
Fantastic customer service. Very efficient and clear. Lianne was brilliant.
26 de março de 2026
Resposta de Everflow
Dear Andria,
Thank you for the fantastic review! We’re delighted to hear that you found our service efficient and clear. Lianne will be thrilled to know she made such a positive impression. If there’s anything else you need, we’re always here to help.
Kind regards,
The Everflow team
As a new Customer the invoice was…
As a new Customer the invoice was totally different from what I was used to, however Kay and Janet in customer services took the time to explain the invoice and answer my questions and put my anxiety at ease.
26 de março de 2026
Resposta de Everflow
Dear Andrew,
Thank you for sharing your experience with us. We’re really glad to hear that Kay and Janet were able to take the time to walk you through your first invoice and help put your mind at ease. Being a new customer can bring a lot of questions, so we’re delighted they made the process clearer and more comfortable for you. If you need anything else, we’re always here to help.
Kind regards,
The Everflow team
Great customer service from Leanne
Great customer service from Leanne, very helpful and very understanding, explained what had happened on my account and helped me to rectify the situation.
26 de março de 2026
Resposta de Everflow
Dear Jamie,
Thank you for sharing this lovely feedback! We’re really pleased to hear that Leanne was able to explain what happened on your account clearly and help you get everything rectified. If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
I was stuck on a reading problem for…
I was stuck on a reading problem for almost a month because of a new water supplier. I met Leanne, who was incredibly patient and gave me very clear guidance and steps to resolve the issue. I'm truly grateful to her! She's an angel.
26 de março de 2026
Resposta de Everflow
Dear Jinhui,
Thank you so much for sharing your experience. We’re really glad to hear that Leanne was able to give you clear guidance and patiently support you through a problem that had been causing frustration for so long. It’s wonderful to know she made such a positive difference for you. If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
Communication is at the top
According to the phone call and communication, that young Sir was very attentive to all needs and very helpful in changing the details. Now we will wait for the result.
26 de março de 2026
Resposta de Everflow
Dear Albert,
Thank you for your feedback! We’re really happy to hear that our colleague was attentive, supportive, and helpful in getting your details updated. We appreciate your patience while we get that complete, if you need anything in the meantime, we’re always here to help.
Kind regards,
The Everflow team
Efficient and very helpful.
26 de março de 2026
Resposta de Everflow
Dear Customer,
Thank you for your feedback! We're glad to hear you found our service efficient and helpful. If you need any further support, we're always here to help.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Jim,
Thank you for your review! We’re really pleased to hear you found our service efficient and very helpful. If you need anything else, we’re always here to support you.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Mr Blackburn,
Thank you for your review! We’re delighted to hear that Janet was so understanding and able to support you. If you need anything else, we’re always here to help.
Kind regards,
The Everflow team
A good outcome today
I had been waiting for over a month for a payment to show on my account, and today, I chatted with Matthew who took the time to look into it in more detail and found the payment. He was polite and helpful, and we were both really pleased that he had solved the puzzle!
26 de março de 2026
Resposta de Everflow
Dear Helen,
Thank you for taking the time to share your experience. We’re really pleased to hear that Matthew was able to take a closer look, locate the missing payment, and resolve the issue for you. It’s great to know he was polite, helpful, and just as delighted as you were to get everything sorted. If you need anything else, we’re always here to help.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Mrs Jackson,
Thanks for your feedback! We're glad to hear the information was clear and straightforward. If you need anything else, we're always happy to help.
Kind regards,
The Everflow team.
Excellent and friendly customer service…
Excellent and friendly customer service from Janet, very helpful and pleasant
26 de março de 2026
Resposta de Everflow
Dear David,
Thank you for your lovely feedback! We're delighted to hear that Janet provided excellent, friendly, and helpful service. We’ll be sure to pass your kind words on to her.
If you need anything else, we're always here to help.
Kind regards,
The Everflow team
Unsolicited spam emails
26 de março de 2026
Avaliação não solicitada
Resposta de Everflow
Dear Customer,
Thanks for bringing this to our attention. We’re really sorry to hear you’ve received emails you weren’t expecting that’s not the experience we want anyone to have.
We only aim to contact people where we have a legitimate reason to do so, and we certainly don’t want to send unwanted communication. If you could share the email address these messages were sent to, we’ll make sure it’s removed from our mailing lists straight away.
If you’d prefer, you can also contact us directly at customer.services@everflowutilities.com, and we’ll resolve this for you as a priority.
Thanks again for letting us know, and we apologise for any inconvenience caused.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Tara,
Thank you for your wonderful feedback! We’re really glad to hear that our team were helpful, friendly, and able to explain everything clearly.
If there’s anything more we can support you with, we’re always here to help.
Kind regards,
The Everflow team
High recommended ever flow good company…
High recommended ever flow good company , low price thank you …
15 de dezembro de 2025
Resposta de Everflow
Dear Sadi,
Thank you so much for your kind words! We really appreciate the recommendation and are delighted to hear you’re happy with Everflow and our pricing.
If you ever need anything, we’re always here to help.
Kind regards,
The Everflow team
Great customer service
Great customer service , find their portal very easy to use .
23 de março de 2026
Resposta de Everflow
Dear Customer,
Thanks for your review! We're very pleased to hear that the portal is easy to use and that our staff provide great customer service when you need them. If there is anything further that we can help with, please don't hesitate to get in touch.
Kind regards,
The Everflow team
Direct debit change
The customer service was spot on i never waited long to get answered and my issue was resolved in minutes
25 de março de 2026
Resposta de Everflow
Dear Mrs Malcolm,
Thank you for your great feedback! We’re really pleased to hear that our customer service team were quick to answer and able to resolve your issue within minutes.
If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Pen,
Thanks for your review! It's great to know that our advisor was polite and supportive. Please let us know if there is anything we can help you with in the future.
Kind regards,
The Everflow team
Great response from the member of…
Great response from the member of staff, all resolved very quickly,
Thanks you
25 de março de 2026
Resposta de Everflow
Dear Customer,
Thanks for your review!
It's fantastic to hear that you had a great response for our team and they had been able to get you a quick resolution.
Please don't hesitate to reach out if there is anything we can do to help you moving forward.
Kind regards,
The Everflow team
Great service today
Quick call to request credit refund, the agent was friendly and efficient. I believe his name was Jack. Great service :)
25 de março de 2026
Resposta de Everflow
Dear Caitlin,
Thank you for taking the time to leave this review. We're really pleased to hear that your call about a credit refund was handled quickly and that Jack provided friendly and efficient service.
We will be sure to pass your feedback on to him.
If you need anything further, we're always here to help.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Mr Steedman,
Thanks for your review!
We’re really glad to hear you found our team helpful on the phone. If there’s anything more we can support you with, please don’t hesitate to get in touch. We’re always here to help!
Kind regards,
The Everflow team
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