Everpress Avaliações 733

O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

My order was never printed and it took over a month for me to find out, can't be too mad though because at least it got refunded

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Shirts have great quality and look fantastic. One of my orders was lost in transit, but after writing an email they quickly answered and send me my money back (it wasn't their fault that it was lost,... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

After my order, I received a T-shirt with a large dark stain around the design. Clearly a production error. Customer service replied politely and offered a replacement or refund. I responded right awa... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love the products. Really different and constantly updating. Quality is amazing, the sweaters are actually a little thicker than I'm used to. Customer support is awesome, they replied way quicker th... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Estamparia

Escrito pela empresa

Supporting grassroots creators & reducing waste in fashion through made-to-order apparel campaigns.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

733 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

As a first-time buyer

As a first-time buyer, I had a small issue with my order, but the Everpress team couldn’t have handled it better. They got in touch right away, were incredibly professional, and genuinely cared about making things right (I think his name was Tim). What stood out most was how they actually listened, it was taken seriously, and their solution was both thoughtful and effective.

Mistakes can happen anywhere, but how a company responds says everything. Everpress absolutely nailed it. I’m genuinely impressed and grateful for their kindness, efficiency, and commitment to their customers. Five stars, without hesitation.

22 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Incorrect product, bad customer service, no refund

After my order, I received a T-shirt with a large dark stain around the design. Clearly a production error. Customer service replied politely and offered a replacement or refund. I responded right away, but then nothing: no reply, no new shirt, no refund for six months (I wrote three emails about the issue in total). I used to be a regular customer (10–15 orders), but since a while now, the quality has dropped drastically: crooked prints, wrong sizes, faded colors and poor customer service. Just don't order...

25 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent product

Just received my sweatshirt from Everpress and I’m really happy with it. The quality is great, the print looks exactly like the photos and the delivery was smooth. Would definitely order again!

23 de outubro de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Thanks Catherine! Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

After experiencing an issue with my order, the Everpress team reached out very quickly and handled everything with great professionalism. They truly listened, took my feedback seriously, and offered a great and genuinely helpful solution. I’m really impressed by how much they care about their customers and make sure every situation is handled properly. Issues can happen, but what really matters is how a brand responds and Everpress did it perfectly.
Thank you again for your kindness and efficiency!

22 de outubro de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Thank you so much for the great feedback, and we're so glad we could resolve this for you! Hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Item received today which I was really happy with. The quality of the t-shirt and print were fantastic. I feel you can judge a company on the basis of its customer service and when things go wrong how quickly they resolve it and I have to say 10/10 for fantastic and very quick customer service response. I would definitely order again.

17 de outubro de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Thanks Lisa, we're so happy to hear that. Hopefully see you again soon!

Avaliado com 1 de um total de 5 estrelas

My order ho should arrive 2 months ago…

My order ho should arrive 2 months ago , still haven't received it.
After sending several emails they replied the last one telling me they will sort this out......still after 1 more month nothing done and order never received.

1 de agosto de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Hi Alex,

Sorry to hear this, I've had a look through the tickets and can see we have come back on this but I'll follow up again.

Thanks
Everpress

Avaliado com 5 de um total de 5 estrelas

Great design & quick delivery

Really loved the design from one of my favourite creators, and the T-shirt looks great! Super happy with how it turned out, would definitely recommend Everpress!

1 de outubro de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Thanks Zoe!

Avaliado com 5 de um total de 5 estrelas

Great shopping experience

Great shopping experience, affordable, quick delivery and good quality. Customer service were quick to respond and resolve some changes to my order too. Highly recommended

1 de outubro de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Thanks Chris!

Avaliado com 4 de um total de 5 estrelas

I love my Everpress order

I love my Everpress order, the product is great quality and feels really well made. What I especially like is their zero waste model, it’s such a smart and sustainable way of producing clothing. It’s nice to know I’m supporting both independent creators and a business that cares about reducing waste.

19 de setembro de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Thanks Sarah!

Avaliado com 1 de um total de 5 estrelas

*Absolutely* shocked at the service

*Absolutely* shocked at the service I have received from this company, ordered a T Shirt on 8th August, waited and waited, eventually I emailed wondering where my order was, they replied four days later telling me that I was in the system, the campaign had ended successfully and my order was due for delivery the following week.. Here we are, heading towards the end of September and I’m still waiting, no reply to my last three emails and £32 poorer. This is a shoddy way to treat your customers and from previous reviews, looks like this is the norm and not an exception. Do better.
Joe Alessi

*Update 18/09/2025
I finally received a reply from the general manager of Everpress expressing his regret at the service I received, apologising and explaining what had happened. He provided me with the Royal Mail tracking number for my order, however upon entering the number on the Royal Mail app, it said my order was at Heathrow distribution centre and was about to leave the UK. Odd, as my delivery address is in Liverpool.. I emailed the general manager explaining this, as yet I’ve not had a reply.

17 de setembro de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Hi Joe,

Thanks for your feedback. I’ve checked on your order and can confirm it’s now on its way, I’ve shared the tracking with you by email so you can follow its progress.

We really appreciate your patience and will make sure you’re kept updated.

Avaliado com 1 de um total de 5 estrelas

Avoid at all costs - shocking service

placed my order 24th July for 2 x T-Shirts. 1st delivery T-Shirt was never completed and 'went missing'. 2nd delivery T-Shirt has yet to be completed when the original delivery date was 4th Aug. Its now 12th Sept and no update received from Everpress on where my order is!!! Absolutely shocking service. Avoid at all costs

12 de setembro de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Sorry to hear this, Brian. I’ve just sent you a direct message so we can sort this out quickly. Thanks!

Avaliado com 1 de um total de 5 estrelas

Orders & Payment not recieved.

I ran a succesful campaign and it finished on August 26th. I was notified it had gone to print and customers would recieve their orders with 5-7 days. We are now well past the delivery date, and now i have customers who purchased the tees getting in touch with me complaining about not recieving their products from everpress.
I have raised three customer support requests with the everpress team in the past few weeks and i havent heard anything back. Terrible customer service, leaving a bad reputation for my own and everpresses the brand. Additionally i have not yet been paid the funds from the tee campaign. I know Everpress have recently gone into administration and have been taken over, but surley there should have been some customer care in the transition?

10 de setembro de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Thanks for sharing this and I’m really sorry for the frustration caused. I completely understand how important it is for you and your customers to have a smooth experience. I’ve reached out to you directly to provide more details so I can investigate this further and clear any outstanding payments if there are any. We've been working through a number of transitions after the recent change in ownership, but supporting our creators and their communities is absolutely central, so I want to make sure we get this right for you. Thanks.

Avaliado com 1 de um total de 5 estrelas

SCAM COMPANY! Do not place order! 2 months and still no item, no replies to emails & no way to call them!

Ordered a poster on 8th July as a gift, which was supposed to go to print on 28th July. We got an email on 15th August to say it was going to print, but have yet to receive the item (it's now over 2 months since we placed our order).

We have sent multiple emails, and only received one reply to say they were having company problems that were now resolved, but still no date of when we will receive our item. Have sent further emails asking for a refund, as well as tried to call - to receive an automated message saying “No support agents are available to take your call”.

Scam company - will take your money and run! Do NOT buy from them!!

Edit: they also tried to flag my review “for containing defamatory content” - so they are trying to remove reviews which aren’t positive. Trustpilot thankfully didn’t agree and put my review back online.

10 de setembro de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Hi Carly, I’m really sorry to hear about your experience, I completely understand how frustrating this must have been. I’ve reached out to you directly so we can confirm everything is sorted and make sure you’re taken care of. Supporting our customers is really important to us, and I want to reassure you that we’re here to put this right.

Avaliado com 1 de um total de 5 estrelas

Schlechte Kommunikation

Seit 2 Monaten warte ich auf die Rückzahlung für meine Retoure. Mir wurde schon mehrmals versichert, dass meine Retoure angekommen ist und die Rückzahlung in Auftrag gegeben wurde. Wochenlang bekam ich keine Antwort auf Nachfragen. Jetzt wurde mir vor einer Woche geantwortet - habe allerdings noch immer keine Rückzahlung. Das ist höchst unprofessionell.
Schade, ich mag die Designs sehr. Allerdings würde dringend von Bestellung dort abraten.

26 de agosto de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Hallo Philipp, es tut mir sehr leid wegen der Verzögerung — ich sehe, dass dies auf unserer Seite bereits bearbeitet wurde. Ich melde mich bei dir direkt, um die Details zu bestätigen und sicherzustellen, dass alles geklärt ist.

Avaliado com 2 de um total de 5 estrelas

Quality lacking

Quality lacking, especially considering the £25+ price tag on shirts. I ordered two shirts at the end of July (spent £55) and have yet to receive one of them despite the campaigns ending within a few days of each other. The T-shirt that has arrived was very disappointing. The design (thanks to the artist!) was as expected, but the shirt itself is very thin and not reflective of the quality I expected for the price I paid in my opinion.

For my second order I've had no dispatch info despite the campaign ending at the end of August and the shirt having gone to print quickly afterwards apparently...

I don't think I'd order from Everpress again, nor would I recommend to others. Such a shame as their campaigns were recommended to me by a friend.

2 de setembro de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Hi Tio, thank you for taking the time to share your feedback, I’m really sorry to hear about both the delay and that the T-shirt you received didn’t meet your expectations. That’s not the experience we want for our customers. I’ve reached out to you directly so we can look into your order and make sure everything is resolved for you. We really value your feedback as it helps us improve both our products and service.

Avaliado com 5 de um total de 5 estrelas

Hugely impressed with Everpress

⭐️⭐️⭐️⭐️⭐️
Great experience with Everpress – the product was really well priced and arrived really quickly. Couldn’t be happier, highly recommend!

31 de agosto de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Thanks Jordan :)

Avaliado com 1 de um total de 5 estrelas

Ordered nearly 6 weeks ago

Ordered nearly 6 weeks ago, shirts were advised they were dispatched and were never sent. We travelled to London from Australia to shoot these shirts, we even went to the head office to find out it has now been vacated with no updated details! Customer service replied to one of our emails and have ignored the last 5-6 emails. Do not use!

26 de agosto de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Hi Alessia,

We’re really sorry to read this, we can only imagine how frustrating this has been, especially given the effort you’ve gone to. This isn’t the experience we want for our customers.

I’ve looked into your order and followed up with you directly by email to resolve this, please check your inbox for the details.

Thank you for your patience, we’ll do everything we can to make this right.

Avaliado com 1 de um total de 5 estrelas

CAN I HAVE MY REFUND PLEASE?

Writing yet ANOTHER review to try and get the attention of the company. I sent my delivery back approx 2 weeks ago. I paid for 1st class, which wasn’t cheap so it’s hard to believe they haven’t got it yet. I’ve recently sent a message asking about my refund and I was met with an email asking me how I’d rate their help service when they haven’t even replied to me!! I would like my money back ASAP. I can provide my order details!

28 de agosto de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Hi Olivia,

Thanks for reaching out and I can assure you we haven't been ignoring you. Unfortunately we have no proof of receipt on the return you are referring to. I have however come back to you directly with a resolution.

Many thanks

Avaliado com 1 de um total de 5 estrelas

Tshirt never arrived…

Ordered a tshirt and all seemed to be going well until a month and a half later it still had not arrived. Emailed the company and it took them over a week to reply (2-4 days was the estimated wait time with more being needed in certain cases but a simple “we’re working on it and are sorry your order didn’t arrive” would’ve let me know they had seen it) finally after a second email to them I got a reply offering to reprint or refund. I agreed to a reprint because I like the design I’d ordered though never will order from them again especially given they’re supposedly good quality more expensive tshirts. After reading these reviews I just wish I’d asked for the refund.

28 de agosto de 2025
Avaliação não solicitada
logotipo da Everpress

Resposta da Everpress

Hi there,

Sorry it took us longer than we'd like to get back to you, we are working on improving that.

I can confirm that a reprint has been arranged for you, and we’ll make sure it’s prioritised so it reaches you as quickly as possible. While I know this hasn’t been the experience you expected, I hope the new shirt shows the quality we stand by and makes up for the delay.

Thank you for your patience and for sharing your honest feedback, it helps us improve both our service and communication going forward.

Best regards,
Everpress

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