Eves & Gray Avaliações 

139
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I purchased a pair of the Panther Oxfords and they are an excellent shoe, they're worth every penny . Tim was always there when i contacted him with any querys, and when I wanted a refund for an unw... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great quality of workmanship invested in this pair of stunning shoes couldn't be happier. Bought in the sale but still quite pricey however can see where the money goes,will definitely be buying agai... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Best stilettos I have ever worn, I can literally use them for hours without a pain because of the insole padding. I could wear them everyday, but I’m saving them for special occasions. Extra points fo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The buying was very easy… however I have had problems since, I bought a pair of boots size 10, they were the tightest 10’s I’ve ever bought. Requested a refund on the 2nd Aug… still waiting!!! Thanks... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Calçados
  2. Loja de Roupas
  3. Loja de Acessórios de Moda

Informação fornecida por fontes externas variadas

A luxury London based brand that produces men's and women's dress shoes and accessories. We ship worldwide.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

139 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(139)

13 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Shoes are fantastic quality…

Shoes are fantastic quality individual and in short the best shoes and boots I own... I have 3 pairs and I love em

6 de novembro de 2022
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Resposta da Eves & Gray

Thank you Matthew! We are proud to have you as a customer :)

Avaliado com 5 de um total de 5 estrelas

Quality and good looks

This is now my fourth purchase so maybe that tells you something . I really like the products ,fit like a pair of slippers, quality top notch. Won't be my last buy .

23 de outubro de 2022
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Resposta da Eves & Gray

Good morning, thank you very much for taking the time to review us. We greatly appreciate it. Very best regards E&G Team

Avaliado com 1 de um total de 5 estrelas

Shocking service on new shoes

Ordered 2 months ago and still not received my shoes. No notification when buying that the shoes were made to order and the manufacture/shipping time was 5 weeks. I would have settled for 5 weeks when eventually advised but now it is currently over 8 weeks and I still havent received the shoes.

Was emailed on the 27th September to advise the shoes were ready and were been sent out on an express delivery. Today is the 19th October (23 days later) and the 'Express Delivery' has still not arrived. Shocking service and so disappointed having used Eves and Gray before without an issue.

19 de outubro de 2022
Avaliação não solicitada
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Resposta da Eves & Gray

Good evening Chris, Its Tim Waring - Your item is being shown as being delivered https://clientesparcel.dhl.es/LiveTracking/ModifyMyShipment/0280540830 - I will call you in the morning to ensure they are with you. The original order was on the 24th August so you are right, they did take a little longer due to the fact we required a certain type of leather for this style. My apologies for that. More importantly I want to make sure you have new received them as they were delivered a few days ago. Best regards Tim

Avaliado com 5 de um total de 5 estrelas

Fantastic, Trustworthy company

Eves and Gray have provided me so far with 7 pairs of footwear, each one is outstanding quality and comfort. Delivery time is short and their customer service team are fabulous. My favourite shoemaker and I fully recommend them to one and all.

12 de outubro de 2022
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Resposta da Eves & Gray

Good morning :) What wonderful words! Thank you so much and it lifts everyone's spirits reading this!

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service Tim (managing director)
Called me personally to explain they had found my preferred size as a size 10 was not on website
I ordered an eleven they noted from previous purchase my size
Unbelievable service

13 de outubro de 2022
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Resposta da Eves & Gray

Thank you Paul, I was very happy to help and pleased to have you as a new customer! Appreciated greatly :)

Avaliado com 5 de um total de 5 estrelas

Shoes are quality handmade

Shoes are quality handmade . But there was a bit of a mix up about the delivery date , i was on holiday when the shoes where delivered.

27 de setembro de 2022
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Resposta da Eves & Gray

Thank you very much for the review and we hope you had a relaxing holiday :")

Avaliado com 5 de um total de 5 estrelas

Have purchased a few sets from Eves

Have purchased a few sets from Eves, 5 I think.. all very good with the exception of one pair that had an unfortunate mark, it was in the sale though.. in most terms, highly recommended. The fact that I continue to purchase from them is recommendation in itself.

8 de setembro de 2022
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Resposta da Eves & Gray

Thank you very much Dorian for taking the time to review us. Proud to have you as a customer :)

Avaliado com 4 de um total de 5 estrelas

Edited* Shoes have now arrived

Edit: whilst initially disappointed that I had to resort to giving a bad review to get a response from CS (see bottom of this review).
I can say that since the MD picked up my email the service has been excellent. My shoes arrived today. And we’re sent out yesterday!
I already have one pair the same and I liked the quality and look so much I wanted to have another pair in reserve. The fit is good I have quite wide feet and they don’t feel squashed despite the shape, but I will say from experience of my last pair. You need really thick socks like walking socks to wear them in. I ended up with a painful blister after 5 mins of wearing them but it was just one shoe. They do get much better after a few wears, but I still wear thicker socks if I know I will be walking a lot
I’m leaving 4 stars simply for the lack of response to my initial enquiries with the company but for the quality and look of the product I would leave 5 stars

Shoes haven’t arrived 3 weeks after purchase and no response to email asking where they are

21 de setembro de 2022
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Resposta da Eves & Gray

Good morning, We are truly sorry to hear this. Please see the info below. Have you received a "Customer not at home card" They were sent out on the 6th! Please can you also confirm which support email you have used? support@evesandgray.com is the correct channel. On occasions parcels arrive when the customer is not at home. We will look in to this today for you, to make sure it is rectified. Thank you Tim Waring (Managing Director)



Order: 698565001
Carrier: Parcelforce Worldwide
Carrier Reference: FN1121376
DM Consignment Code: DMC3W8CVFMSL
Delivery Expected:
07:00 Wed 07 Sep 2022 BST - 17:30 Thu 08 Sep 2022 BST

Find other parcels in this order
Parcel: 1 of 1
Tracking Code: PBFN1121376001
Despatched DESPATCHED
17:42 Tue 06 Sep 2022 BST
Visit tracking site: Parcelforce Worldwide
Elec Advice recd by carrier 1 ITEMS 12:00 Tue 06 Sep 2022 BST
Awaiting Despatch 11:18 Tue 06 Sep 2022 BST

Avaliado com 5 de um total de 5 estrelas

Great service.

Great service, brilliant product fast delivery

16 de setembro de 2022
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Resposta da Eves & Gray

Thank you Sir, greatly appreciated :)

Avaliado com 4 de um total de 5 estrelas

Wrong shoes

Original shoes that turned up were both the wrong style and size turned up. To be fair, the team did turn this round quickly and shipped the correct product but not the experience I had hoped for.

6 de setembro de 2022
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Resposta da Eves & Gray

Good afternoon, Sincere apologies our distribution centre "Hallmark" where the items are kept, did indeed send the incorrect item. We have also shipped (Even before receiving the item back) the correct pair out to you on the fastest possible method. We are at the mercy of the postal carriers and typically cover all postage costs. We will contact you on Monday to make sure the shoes have arrived. In this day and age we have to sadly rely on third party companies and from time to time they let us down. Apologies once again, Eves&Gray Team (Update* Thank you for re-considering your rating and we hope you like the shoes) :)

Avaliado com 4 de um total de 5 estrelas

review

fantastic service only two days for delivery of my shoes love the shoe very well made and look amazing, i will defiantly be back

1 de setembro de 2022
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Resposta da Eves & Gray

Thank you kind Sir - We appreciate your feedback :)

Avaliado com 5 de um total de 5 estrelas

Not disappointed….again

Arrived promptly and the quality of the boots along with the comfort is outstanding. Properly made boots.

26 de agosto de 2022
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Resposta da Eves & Gray

Truly appreciated, thank you very much :)

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