Evesons Fuels Avaliações 

382
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Would you believe it, just as I thought, I’ve had a request for payment. This is the most incompetent company I have ever dealt with. I have tried to pay but like every other request/phone call it fal... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Website is easy to use. Price was competitive. Advised of day of delivery the day before. Driver polite and filling of tank was quick. Would be good to have delivery time of am or pm.

Avaliado com 5 de um total de 5 estrelas

We have used Evesons for over ten years now and have never had a problem with them. They are polite, helpful and always deliver within a few days of ordering. We don’t have to be home, they just deal... Ver mais

Avaliado com 5 de um total de 5 estrelas

The delivery was a day late owing to the tanker needing repair. I did phone to enquire why it hadn’t come and was immediately told the reason. No excuses. Then they sent both an email and phoned to... Ver mais

Detalhes da empresa

  1. Distribuidor de Combustível

Informação fornecida por fontes externas variadas

Over 40 years experience of delivering oil for household and commercial use. Delivering in Warwickshire, Hampshire, Worcestershire, West Sussex and Southampton.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

382 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 84% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(382)

47 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

abrupt and uncooperative telephone…

abrupt and uncooperative telephone sales shown to a customer of 35 years. No more.

23 de novembro de 2025
logotipo da Evesons Fuels

Resposta da Evesons Fuels

Hi Roger,

Thank you for taking the time to leave your feedback — we’re very sorry to hear about your experience and that your most recent interaction didn’t meet the expected standards, especially with a customer of 35 years.

We take this seriously and will investigate what happened. Someone from our team will be in touch to discuss your experience further and make things right.

Thank you for your patience.

With our apologies and thanks,
The Fuels Team

Avaliado com 1 de um total de 5 estrelas

Awful service all round!

Terrible service. After making many phone calls, none were returned to update me & 2 failed deliveries which were Eveson’s fault oil wasn’t delivered eventually delivered almost a week late & I actually ran out of oil!

13 de novembro de 2025
logotipo da Evesons Fuels

Resposta da Evesons Fuels

Hi Sarah,

Thank you for your feedback. We’re sorry to hear your experience didn’t meet our usual standards, and we appreciate you bringing it to our attention.

We'll investigate what happened with your delivery and a member of our team will be in touch shortly to make amends.

Thanks,
The Evesons Fuels Team

Avaliado com 5 de um total de 5 estrelas

Account Manager

Zoe is our account manager for our three accounts and is exceptional - always happy to assist, excellent customer service and if we ever have an issue (once recently) she certainly went the extra mile to make sure we got a delivery on the same day

23 de novembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

And it was all going so well......

Our first delivery date came and went with no delivery and no contact. Rescheduled for 2 days later, and arrived later in the day. Charged a higher price than agreed on the phone when ordering so not too happy about this and have had to challenge it. Not enamoured that the local office (to us) is no longer manned.

25 de outubro de 2025
Avaliação não solicitada
logotipo da Evesons Fuels

Resposta da Evesons Fuels

Hi Peter,

Thank you for your feedback, and please accept our apologies for the delay with your delivery.

I’ve spoken with the team, who have already looked into this. Sarah tried to call you this morning but wasn’t able to get through. It seems there was a bit of confusion with your order — we quoted for both standard and premium kerosene, and the premium option was selected. Premium kerosene carries a small surcharge, which explains the higher price.

That said, we’ve decided to credit you the difference so that you’ll receive the upgrade to premium kerosene free of charge. Sarah will try to contact you again shortly to confirm.

I hope this resolves the issue, and if you’re happy with the outcome, we’d really appreciate it if you could update your review to reflect our follow-up. Of course, we completely understand if you’d prefer to keep your original rating given the delay.

Kind regards,
The Evesons Fuels Team

Avaliado com 2 de um total de 5 estrelas

Poor Service

I ordered express delivery but it took two weeks for Evesons to deliver. We watched two drivers drive onto the property and leave without speaking to us, only to be told that they were unable to deliver. As a result we ran out of oil. I complained but never received a response. Very poor service. I will go elsewhere next time.

24 de setembro de 2025
logotipo da Evesons Fuels

Resposta da Evesons Fuels

Apologies for the delay in responding — a technical issue prevented us from seeing your review sooner. We’re disappointed to hear about your delivery experience and the lack of communication, as this isn’t the level of service we aim to provide.

So that we can look into what happened and resolve this properly, could you please send us your account number and/or delivery address via private message or email? We’d like the chance to investigate and put things right.

Thank you for bringing this to our attention.

— The Evesons Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, friendly and helpful staff in both the office and delivery. Fast delivery if required. Regular updates, competitive pricing.what more can I say?
Can’t remember exactly what date last delivery as I have a regular top up.

15 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy peasy

Ordering the oil was simple, all online, and the oil was delivered promptly and when expected.
The price was good too!

26 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

There was an issue with my delivery…

There was an issue with my delivery that was planned for a Sunday, it didn’t arrive so I emailed, I had exceptional customer service from a woman when I rang to query and rearrange.
She sorted a new delivery date very quickly, the driver turned up as planned and my oil tank is now full again.

16 de junho de 2025
Avaliado com 2 de um total de 5 estrelas

We realise that because of the special…

We realise that because of the special offer that you advertised all around the area,you were extremely busy.BUT,you were giing us times and dates of delivery,and not delivering.If you were busy,you should have notified us of the delivery date changes immediately.Instead we rang you on three seperate occasins to find why our delivery had not arrived,and only then did you give another time and date that was equally not accurate.We suggest that you get your house in order before we will deal with you again
Clive Nixon

6 de maio de 2025

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