Great purchasing experience and website is elegant and clear. Customer service is fast and really available. Only thing, that’s a pity I could not buy another flight because ora was not made available... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Great purchasing experience and website is elegant and clear. Customer service is fast and really available. Only thing, that’s a pity I could not buy another flight because ora was not made available... Ver mais
A empresa respondeu
From the very beginning, your team was responsive, professional, and genuinely helpful. My inquiry was handled quickly and with great attention to detail, which made the entire process smooth and... Ver mais
A empresa respondeu
recently purchased a travel gift card from Flightgift, and it turned out to be a thoughtful and flexible present. The process was quick and easy, and I liked how it can be personalized with a message... Ver mais
A empresa respondeu
J'ai commandé une e-Card pour l'anniversaire d'une amie. Elle ne l'avait pas reçue car c'était sur son mel pro (donc hyper sécur), alors Flightgift m'a envoyé le document en PDF, j'ai donc pu lui imp... Ver mais
A empresa respondeu
Escrito pela empresa
Escrito pela empresa
And so should you!
Concertgebouwplein 7, 1071 LL, Amsterdam, Holanda
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I got a reply in less than an hour! Great costumer service!

Resposta de Experiencegift

Resposta de Experiencegift
I laughed at the topic of the automatic reply on my email to customer service: help is on the way. Help came really quickly, empathized and offered a solution without me asking but because of my question. I was really happy with this. We gifted it today and it was a huge succes. The design was awesome and made it so much more perfect. Very satisfied, will definitely recommend!

Resposta de Experiencegift

Resposta de Experiencegift
Great customer service. I had to refund an order because I ordered a gift voucher twice.

Resposta de Experiencegift
Favorable response within five minutes of reqursy

Resposta de Experiencegift
What a fantastic experience I had using FlightGift - These things can sometimes be quite complicated but thanks to this great company and Team I had such a smooth and easy experience! Great Idea for a gift! Will definitely be purchasing for special gifts in the future!
Keep up the great work guys! Making customers like me very happy! Thank you again.
Nicole

Resposta de Experiencegift
It was an amazing gift and their customer service is even better!
Thank you!

Resposta de Experiencegift
This was a perfect experience for buying a flight. My company purchased one of these gifts last year that I won. It has been valid and it is a relatively easy interface to use so it has been ideal. Nothing but great things to say so far.

Resposta de Experiencegift
I am extremely disappointed with HotelGift.com. My father had genuine technical issues using their website to redeem his voucher, so after many solo bookinh attempts I encouraged him to contact customer care, a process he's less familiar with as a solution than some would assume. He reached out to their customer service team before the voucher’s expiration date. Unfortunately, due to the Christmas period and a back injury, his response time was delayed, and the issue wasn’t resolved before the expiry date.
Despite contacting them in advance of the expiry date and showing genuine and clear intent to use the voucher within the correct window, HotelGift.com refuses to honor the voucher, citing my father’s slow response and denying any tenchical issues simply because the website works for them. If there were no website issues he would have booked his trip well in advance of the expiration date. They were the cause of the issue and refuse to be part of the solution. This is unacceptable! The website is glitchy, and their customer service is downright heartless. Instead of offering help or understanding, they simply dismiss the situation and withhold a considerable sum of money.
This kind of treatment is not only frustrating but also completely unprofessional. It's clear that they prioritise making excuses over providing genuine customer care. I strongly urge others to be cautious when using their services. Don’t waste your time or money, and be prepared to face a lack of empathy if anything goes wrong.
I sincerely hope HotelGift.com takes this feedback seriously and makes changes to improve both their website functionality and their customer service. That said, now that I've read the responses to their other 1 star reviews that is highly unlikely.
Update:
Though being able to show video footage of the website tech issues they accept no responsibility simply because it worked fine for them. Having worked in tech for years, my mind is blown by this inability to recognise this failure of service. I've never felt ROBBED by a company before. Their "customer service" is copy and paste, inflexible and self serving.
Highly recommend you pay directly or with competitors vs via hotelgift or experiencegift. If you read other 1 star reviews you'll see that you'll save money this way as their rates are higher on their website anyway.
You also might notice that most of their positive reviews are from people buying their vouchers vs actually using their vouchers. They make taking money a very smooth process indeed.

Resposta de Experiencegift
Very easy to create a gift card. In my opinion it is an outstanding possibility to give a present for an experience abroad.

Resposta de Experiencegift
Customer Service at HotelGift is very good. All the staff is great. They were very helpful and replied to my enquire promptly. I highly recommend HotelGift.

Resposta de Experiencegift
Respuesta rápida. Problema solucionado.

Resposta de Experiencegift
I enquired on applicable price before making the payment and I was very pleased of the dedication and support the Hotelgift Team granted me.

Resposta de Experiencegift
Such a great service provided by flightgift. I made a mistake in booking incorrect flights and the team were brilliant to assist- in particular Vaggelis who had it sorted very quickly I had my new flights booked (with my voucher) within 24 hours!
Thank you again!!!

Resposta de Experiencegift
Vaggelis was super helpful and quick to respond. The overall experience of using experiencegift was seamless.
It’s very clear on how you can use the voucher and just a very thoughtful gift for someone who likes to travel or if you would like to contribute towards their holiday.
Highly recommend!

Resposta de Experiencegift
Zwaar, zwaar zwaar teleurstellend! Wat een rot kado! Zo niet handig. TUI vlcuht/reis: NIET TE BOEKEN, en daar kado voor 50 jarig huwelijk - van 500 euro!-, ook niet zomaar om te etten. Wat een mega teleurstelling!
Nooit mee rkopen!

Resposta de Experiencegift
I received excellent customer service to all my queries

Resposta de Experiencegift
I appreciate the speed with which Anastasia answered to my questions and demands and the friendliness of these emails.

Resposta de Experiencegift
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