There were a variety of glasses offered at the onsite display. The ordering process was quite easy and straightforward, especially if you already had a valid prescription. My only dislike was that the... Ver mais
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Veja o que dizem as avaliações
The style of glasses I ordered were out of stock but I wasn’t told that until I received the glasses with a note saying I can re order the style I wanted and get them when they are back in stock. Mean... Ver mais
A empresa respondeu
Quick, efficient on-site eye exam, with suitable inventory that is not only functional but one can indeed feel good about wearing. Staff was exceptionally helpful as well, and the shipping time was im... Ver mais
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The web sire was pretty easy to navigate and I like the try on visual. My suggestion would be to make it easier to go back after viewing. Every time I made my selections on preferences I could view th... Ver mais
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Detalhes da empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contato
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,2
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Poor process
So the first time I tried to order glasses. I went through and picked out the glasses I wanted with all the options. Submitted a picture of myself and submitted my prescription but the prescription I submitted was not correct so my order was completely canceled. Instead of me just having to resubmit my eye prescription, I had to start all over again.
11 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Jerry,
We appreciate you sharing your experience regarding the order cancellation. We understand how frustrating it must have been to restart the entire process after a prescription issue. We are reviewing our system to see how we can improve the reordering experience.
-Team Eyelation
The technician was very personable and…
The technician was very personable and informative.
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Sam,
We're glad our technician was personable and informative. Thank you for your feedback!
-Team Eyelation
it was easy and nice to be fitted for…
it was easy and nice to be fitted for glasses. The lady doing it was a 5 star. I do wish yall had a phone contact to schedule the appt.- I'm sure there would be a better turnout than scanning that bar code only.
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Gregory,
We're happy to hear you had a 5-star fitting experience! We appreciate your feedback regarding phone appointments and will consider it for improving our scheduling process.
-Team Eyelation
Friendly knowledgeable person .fast…
Friendly knowledgeable person .fast delivery.
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Byron,
We are so glad you found our team knowledgeable and your delivery fast. Thank you!
-Team Eyelation
I never received my safety glasses and…
I never received my safety glasses and the hours of business are limited so, with my schedule I’m having trouble finding a time to call customer service.
I’m very disappointed with the entire company
10 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Lora,
Your glasses were delivered on 06/16. You placed the order on 05/31. Normal delivery times are usually 2 weeks. We apologize for not letting you know the time line. Thank you for your reply and we hope you enjoy your new safety eyewear!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Austin,
We're glad everything was simple and easy! Thank you for your positive feedback; we appreciate it.
-Team Eyelation
I was not pleased with the experience…
I was not pleased with the experience with your associate and cannot say that I was satisfied with the service. I did not feel valued. The frame selection that my company chose was poor. I hope the glasses work out or I will return them.
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Kim,
We are truly sorry to hear your experience was not satisfactory and you felt undervalued. We are reviewing your feedback regarding the associate and frame selection to improve our service. We hope your glasses meet your expectations.
-Team Eyelation
Good product
Good product , clear lenses , and the quality is good. No complaints
6 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello James,
We're so glad you're happy with the product's quality and clear lenses. Thank you for your positive feedback!
-Team Eyelation
i dislike the choice of glasses to…
i dislike the choice of glasses to choose from.
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Adam,
We appreciate your feedback on our selection. Your frame selections are chosen by your company. We are always working to expand our options.
-Team Eyelation
She was very polite and understanding
She was very polite and understanding. She took her time to make sure she could give me the best vision I could have.
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Steven,
We're happy to hear our team member was polite and understanding, taking time to ensure your best vision. We appreciate your positive feedback.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello David,
We appreciate your feedback. We apologize for the delay and appreciate your patience. We're always improving our processes.
-Team Eyelation
Gentlemen
Gentlemen, whose name I don't remember, helped me understand what was going on with my vision changes and answered questions so I had a better understanding of how to answer them correctly.
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Daniel,
We're so glad to hear our team provided such helpful explanations regarding your vision changes. Thank you for sharing your positive experience!
-Team Eyelation
Love the service
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Josue,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
expensive price has jumped 4 fold
expensive price has jumped 10 fold. cannot afford to purchase all that is needed
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Scott,
We understand your concern about the price increase. Everything recently has gotten so expensive. We value your feedback and are always working to offer competitive pricing.
-Team Eyelation
safety glasses prescription order review
ordering was easy, agent very helpful, the only thing i did like some options were not included in the package and i thing they are necessity
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Oum,
We appreciate your feedback regarding the ordering process and our agent's helpfulness. We're sorry to hear some options you consider essential weren't included. The options available are chosen by your company. We will look into this.
-Team Eyelation
Everything was great
Everything was great. Glasses fit good! One problem the case you sent me with the glasses is too small they don't fit.
10 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Melissa,
We're glad to hear you love the glasses! We apologize for the case issue and will ensure a proper fit moving forward.
-Team Eyelation
The young Lady was knowledgeable and…
The young Lady was knowledgeable and understood what I needed, my only issue at this point is I thought I would be getting a copy of the prescription... perhaps I missed it if you could send it that would be awesome. thank you. You guys are awesome!!!
6 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Donald,
We're so glad to hear about your positive experience with our team! We can certainly help with sending a copy of your prescription. Please contact us directly so we can assist you further. Thank you for your kind words!
-Team Eyelation
Customer Rep helpful & happy
Customer representative was helpful and outgoing & happy.
10 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Jenny,
We're so glad our representative was helpful and happy. Thank you for sharing your positive experience!
-Team Eyelation
Safety Glasses - 3 tries to get prescription / frame correct
Positive - Upgraded from 2 stars to 3 1/2 stars
Positive: Eyelation replied to my post. Kudos to them - reviewing their processes for improvements.
Positive: I appreciated Eyelation's continued efforts to provide safety glasses with the correct prescription and frame size.
Positive: Employees I spoke to were courteous, polite and knowledgeable.
Negative: Initially, 2 star rating as it took the onsite initial appointment (prescription identified was wrong) plus returning the glasses to Eyelation (frame size wrong) twice before received the correct prescription and frame size.
Negative: Even then, the frame was not the one I selected - works (not sending them back). Would have been nice to know the frame I selected wasn't available and given option to select another frame or told only the one I received was available.
5 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Ann,
We appreciate you sharing your experience and acknowledge the frustration caused by the multiple attempts to get your safety glasses right. It is clear that the process was not as smooth as it should have been, from the initial prescription issue to the frame size and ultimately receiving a different frame than selected. We are reviewing our procedures to prevent similar situations in the future and ensure better communication regarding frame availability. Thank you again.
-Team Eyelation
Faster and efficient.
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Savaji,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
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