There were a variety of glasses offered at the onsite display. The ordering process was quite easy and straightforward, especially if you already had a valid prescription. My only dislike was that the... Ver mais
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Veja o que dizem as avaliações
The style of glasses I ordered were out of stock but I wasn’t told that until I received the glasses with a note saying I can re order the style I wanted and get them when they are back in stock. Mean... Ver mais
A empresa respondeu
Quick, efficient on-site eye exam, with suitable inventory that is not only functional but one can indeed feel good about wearing. Staff was exceptionally helpful as well, and the shipping time was im... Ver mais
A empresa respondeu
The web sire was pretty easy to navigate and I like the try on visual. My suggestion would be to make it easier to go back after viewing. Every time I made my selections on preferences I could view th... Ver mais
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Detalhes da empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contato
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,2
Muito Bom
9 mil avaliações
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Resposta da Eyelation Technologies Inc.
Hello Dennis,
We are glad your order arrived quickly. Thank you for your feedback. We hope you enjoy your new safety eyewear!
-Team Eyelation
Good quality !!
10 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Alfonso,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
BEST GLASSES EVER :)
10 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Mike,
Thank you for your outstanding review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Tony,
We are sorry the tracking number did not work. Your glasses were delivered on 06/02/26. We hope you enjoy your new safety eyewear!
-Team Eyelation
Eye exam
Convenience, answered all my questions and provided a quality product
27 de maio de 2026
Avaliação não solicitada
Resposta da Eyelation Technologies Inc.
Hello Vincent,
We're so glad we could provide convenience, answer your questions, and deliver a quality product. Thank you for you positive feedback and kind words.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Ivan,
We are glad you found us convenient and quick. We appreciate your feedback. We hope you enjoy your new safety eyewear!
-Team Eyelation
My eyewear is very much on point
My eyewear is very much on point! Thanks guys, you are terrific!
8 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Sheila,
We're so glad your eyewear is on point! Thank you for your kind words; we truly appreciate your feedback.
-Team Eyelation
This was a very easy process
This was a very easy process with all the options I needed
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Todd,
We are so glad you found our process easy and that we had the options you needed. Thank you for your positive feedback.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Joseph,
We appreciate your kind words. We are glad you had a great experience with us. We hope you enjoy your new safety eyewear!
-Team Eyelation
arrived quickly
6 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Matt,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Good morning
Good morning
Very bad experience
I have ordered my safety glasses on may 28 and right now I haven’t received anything.
No answer at my phones calls
Sorry but is the truth
18 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Luis,
Your order has been shipped. We will email you a tracking number. We apologize for the lack of communication. We hope you enjoy your new safety eyewear.
-Team Eyelation
Communication,,
6 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Michael,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
It took a long time to ship the…
It took a long time to ship the product; I still haven't received it. I wasn't informed of the delay.
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Angel,
Your glasses were ordered on 04/14/26 and delivered on 05/03/26. There was no delay. We will send you your tracking number. We hope you enjoy your new safety eyewear.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Tracy,
We are so sorry to hear that you are having vision issues with your new glasses. It appears you have taken advantage of our 30 day remake policy and a member of our team is working with you to resolve the issue. Thank you for your patience as we work together to find a solution. We want you to be 100% satisfied.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Richard,
We are so glad you like them!
Thank you for your review - it’s always great to receive positive feedback.
-Team Eyelation
-Team Eyelation
My glasses came and are perfect
My glasses came and are perfect. The lady that was at our work that came in was super nice and helpful.
8 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Kailey,
We're so happy to hear your glasses are perfect and that our team member provided such a nice and helpful experience! Thank you for your feedback.
-Team Eyelation
My safety glasses came fast and they…
My safety glasses came fast and they were perfect.
8 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Jayne,
We're happy to hear your safety glasses arrived quickly and were perfect. Thank you for your positive feedback.
-Team Eyelation
Great fit very comfortable and the…
Great fit very comfortable and the color I picked is very cute on me thank you.
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Doreen,
We are so pleased to hear you love the comfortable fit and the color you chose. Thank you for your kind words!
-Team Eyelation
Poor Search Menu Made it Torture
I wanted to enjoy searching for glasses online. I uploaded a picture. Figuring out what size frame I needed was impossible, but I tried guessing (what do I measure on the glasses I own already?) and then filtering my search. But every time I went back to the original window, my search cleared. I ended up selecting something that would never fit. And when I tried to virtually try on the frames, the default 3D option never worked and I had to select 2D every time. It was frustrating that I knew who I was and what I needed but the system had to be told every time I discarded a frame style and moved on. God only knows if my picture was good enough for the glasses to fit properly (again, no instructions!)
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Kathy,
Thank you for sharing your detailed feedback. We truly appreciate you taking the time to outline the difficulties you encountered with our online glasses search and virtual try-on features. We recognize how frustrating it must have been to experience issues with sizing, search filters clearing, and the 3D option not working as expected. Your comments are invaluable as we continuously work to improve our customer experience.
-Team Eyelation
Pros
Pros: Safelite does not make everyone wear the same pair.
Cons: It was incredibly expensive to order what I medically need for work. I am a disabled marine corps veteran with nerve damage to my left optical nerve and brain. Light sensitivity is huge deal for me and to order transitions it was more than what I am comfortable affording starting out in a new job. I took of another start (3/5 star review) because there is an extra charge for ‘hardened/scratch resistant’, and to be able to see clearly. We are technicians who will be wearing these for up to twelve hours a day, in all types of weather, for six days a week- we need to be able to see clearly and have them scratch resistant to start with. But I almost couldn’t afford to work at this place because of these glasses.
16 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Ben,
We appreciate you sharing your experience and concerns regarding the cost of specialized eyewear. We recognize the importance of having the right equipment, especially given your medical needs and the demands of your work. Your company does offer an allowance that meets the basic needs, frame, lenses and scratch coating. Unfortunately extra options are out of pocket expenses. We will look into this.
-Team Eyelation
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