There were a variety of glasses offered at the onsite display. The ordering process was quite easy and straightforward, especially if you already had a valid prescription. My only dislike was that the... Ver mais
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Veja o que dizem as avaliações
The style of glasses I ordered were out of stock but I wasn’t told that until I received the glasses with a note saying I can re order the style I wanted and get them when they are back in stock. Mean... Ver mais
A empresa respondeu
Quick, efficient on-site eye exam, with suitable inventory that is not only functional but one can indeed feel good about wearing. Staff was exceptionally helpful as well, and the shipping time was im... Ver mais
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The web sire was pretty easy to navigate and I like the try on visual. My suggestion would be to make it easier to go back after viewing. Every time I made my selections on preferences I could view th... Ver mais
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Detalhes da empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contato
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,2
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Very easy process for ordering
Very easy process for ordering. Haven't got the glasses yet but only been a weak since ordering.
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello James,
We appreciate your positive feedback on our ordering process! We are working to get your glasses to you swiftly. Thank you for your patience.
-Team Eyelation
Easy process
Easy process, very quick, and the eye specialist wad fantastic.
Further review upon actually receiving the glasses, and using them will provide the ultimate test.
22 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello James,
We're so glad to hear about your positive experience with our eye specialist and the quick process. We look forward to your feedback on the glasses!
-Team Eyelation
Slow to ship!!!!
Slow to ship!!!!
Label printed on 6/19 and still not shipped as of 6/23. Very poor service!!!!
19 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Sonya,
Thank you for your reply. The label was created on Friday the 19th,
(a national holiday). It was taken to the post office on Monday the 22nd. It was shipped on the 23rd. It is on the way. We hope you enjoy your new safety eyewear!
-Team Eyelation
ordering was just as easy as choosing…
ordering was just as easy as choosing my new glasses and being able to try them on virtually is a plus.
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Maira,
We're so glad you found choosing and virtually trying on glasses easy! Thank you for your positive feedback.
-Team Eyelation
The address is wrong for my order I…
The address is wrong for my order I tried calling customer service, they never answer.
22 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Karem,
We are concerned about the incorrect address and unresponsiveness. We will have a team member reach out to you today to correct the address.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Brannon,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
I have a small hand and I got a small…
I have a small hand and I got a small in women glass and it didn't fit my fast and I rend the size and it was a bad size. not happy with it and now I have to send it back.
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Aundreau,
We are sorry the sizing was not as expected and caused inconvenience. We appreciate you sharing your feedback with us.
-Team Eyelation
The customer service that was provided…
The customer service that was provided and the fast delivery of the glasses
30 de abril de 2026
Resposta da Eyelation Technologies Inc.
Hello Oguise,
We're so pleased to hear about our customer service and the quick delivery of your glasses. Thank you for your feedback!
-Team Eyelation
Great Experience
They came to my place of employment. The lady was very nice. I received my safety glasses quickly. They had options for me to try on and select colors.
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Kristi,
We're so glad we could provide a positive experience at your workplace! We appreciate your kind words about our team and selection. Thank you for your feedback!
-Team Eyelation
Quite Alright
Quite alright. My glasses did have a slight warping or distortion issue about mid-to-close range when trying to focus on detail. Hopefully I get that sorted out with some new lenses to exchange, but aside that, it's pretty good.
7 de fevereiro de 2026
Resposta da Eyelation Technologies Inc.
Hello John,
We appreciate your feedback and are sorry to hear about the warping issue with your glasses. We hope new lenses resolve this for you.
-Team Eyelation
Glasses shipped in great condition
Glasses shipped in great condition. Fit great- no issues
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Sandra,
We are so happy to hear your glasses arrived in great condition and fit perfectly! Thank you for your feedback.
-Team Eyelation
This was my first time ordering.
This was my first time ordering with Eyelation, it was very simple. I was skeptical at first as I had never used a kiosk to order glasses. I would do it again!!
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Joseph,
We are so happy to hear you found ordering your glasses simple and that you would use our kiosk again! Thank you for your kind words.
-Team Eyelation
Overall good experience.
The experience of getting equipment was good. Products were represented well and inputting data for what you needed was straight forward. My only suggestion is with the footwear. Please add a filter for things like steel toe vs composite. Other characteristics would also be helpful to determine the right shoe for each person.
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Cory,
We're so glad to hear you had a good experience with our equipment and found the data input straightforward. We truly appreciate your valuable suggestion regarding footwear filters for features like steel toe vs. composite. We are always looking for ways to improve our selection process for everyone.
-Team Eyelation
Frames are fine; service abysmal
I paid for an extra hard shell case, and my glasses do not fit the case. The frames and lens themselves are in good working order, but the part of the glasses that rests on my ears were all bent and crooked inwards. I needed to take them to a professional to fix.
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Vivien,
We appreciate you sharing your experience with us. We are concerned to hear about the issues with the hard shell case and the condition of the frames upon arrival. We are reviewing our packaging and quality control processes to prevent similar occurrences. We will send you a different case.
-Team Eyelation
Wrong Case Delivered
I put in a request and paid extra for a hard zipper case. I got send a hard case that does not even fit the glasses?
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Kaelin,
We're sorry the hard case didn't fit your glasses as expected. We are reviewing this issue to prevent it from happening again. We are sending you a different case ASAP.
-Team Eyelation
lead time is huge
lead time is huge, almost 4 weeks and still haven't received the shoes I ordered
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Afzal,
We appreciate your feedback. Your shoes were delivered on the 18th. Normal delivery time is 10-14 business days. Yours were delivered in 14 days. We hope they work well for you.
-Team Eyelation
Seemed very rushed and not that…
Seemed very rushed and not that thorough. Technician said i needed an appointment. But there was no place to sign up for an appointment on the initial website.
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Travis,
We appreciate you sharing your experience. We are concerned to hear about the rushed service and the confusion regarding appointments. We will review our website and technician protocols to improve clarity and thoroughness.
-Team Eyelation
Great experience
Great experience, like last year the glasses really are not safe to wear. I believe the prescription is Way to strong for seems like I'm looking through a fish bowl. Last year i had curved frames (I believed the problem?) this year straight frames but same results, not safe to walk or work, so I need to get professional exam (as recommended) maybe should lighten up prescriptions better to be under than over. The term your eyes will adjust also weaker prescription if professional not provided
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Chris,
We’re sorry to hear that you’re having vision challenges with your new glasses! We would suggest going to your local provider to have a new exam to make sure you get the correct prescription as we cannot come back to do a recheck. A note has been added to your file.
We offer a 30-day return, exchange and adjustment policy from the date of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello James,
We're glad you found the process quick and easy after setting up your account. Thank you for your feedback!
-Team Eyelation
Glasses arrived quickly and are great
Glasses arrived quickly and are great. I can actually see at work again.
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Larry,
We're so glad your new glasses are helping you see clearly at work! We appreciate your feedback.
-Team Eyelation
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