There were a variety of glasses offered at the onsite display. The ordering process was quite easy and straightforward, especially if you already had a valid prescription. My only dislike was that the... Ver mais
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Veja o que dizem as avaliações
The style of glasses I ordered were out of stock but I wasn’t told that until I received the glasses with a note saying I can re order the style I wanted and get them when they are back in stock. Mean... Ver mais
A empresa respondeu
Quick, efficient on-site eye exam, with suitable inventory that is not only functional but one can indeed feel good about wearing. Staff was exceptionally helpful as well, and the shipping time was im... Ver mais
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The web sire was pretty easy to navigate and I like the try on visual. My suggestion would be to make it easier to go back after viewing. Every time I made my selections on preferences I could view th... Ver mais
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Detalhes da empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contato
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,2
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9 mil avaliações
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As of Eyelation you guys are great
As of Eyelation you guys are great. But the lady that came in it seemed as she didn't want to work because she didn't check my vision like they did last year and some other coworkers went last year and went this year and had their vision checked. Thank you
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Jorge,,
We appreciate your feedback regarding your recent experience. We are concerned to hear about the inconsistency in the vision check process and will address this internally to ensure a consistent and thorough service for all our customers.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Mohamed,
We regret the confusion you experienced. Thank you for your feedback. We hope you enjoy your new safety eyewear!
-Team Eyelation
The vendor came with limited…
The vendor came with limited selection—essentially what you see is what you get. I’m not satisfied, and I’ve heard that many colleagues feel the same. I want to be honest, although I understand I am not paying for this feedback and I’m not here to tell you how to run your business.
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Andy,
Thank you for sharing your honest feedback regarding the limited selection. We acknowledge your dissatisfaction and the concerns raised by your colleagues. The frames are selected by your company. We have many styles to choose from. Each company decides which frames/styles that can be offered.
Again, thank you for your reply. We appreciate it.
-Team Eyelation
Very quick and polite
15 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Robert,
Thank you for your positive feedback and your kind words. We are glad you enjoyed your experience with us and hope you enjoy your new safety eyewear..
-Team Eyelation
Moving it to my building
Moving it to my building made it easy and fast, the service was A+
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Luis,
We're so glad we could make it easy and fast for you. Thank you for your kind words!
-Team Eyelation
This young lady made me feel…
This young lady made me feel comfortable and easy and very confident that she was capable of doing her job
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Melvin,
We're so glad to hear our team member made you feel comfortable and confident in their abilities. We appreciate your kind words!
-Team Eyelation
No info at all about order
No info at all about order. Taken a month to get glasses. Just send an update email in between. Got your order and track your shipment.!
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Jason,
According to your portal your order was cancelled due to an expired prescription. A cancellation email was sent to you. We apologize if you did not see it. When you get a new valid prescription you can upload and place a new order.
Thank you
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Michael,
We're glad you found ordering easy and appreciated our safety wear selection. Thank you! We hope you enjoy your new safety eyewear!
-Team Eyelation
I ordered at jlg and the woman who I…
I ordered at jlg and the woman who I ordered from was terrible worst experience I have ever experienced!
10 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Edward,
Thank you for taking the time to send us a review. We are happy that you are pleased with your product. We are very sorry you felt the behavior of our staff member was rude. We appreciate the feedback and will definitely research this matter. If you have any further issues please don't hesitate to reach out to us via email at questions@eyelation.com or call us at 1-888-308-4703.
We hope you enjoy your new safety glasses.
-Team Eyelation
The personnel from eyelation were…
The personnel from eyelation were efficient courteos and helpful.
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Paul,
We're so glad our team was efficient, courteous, and helpful. Thank you for sharing your positive feedback!
-Team Eyelation
My whole process took about 10 minutes…
My whole process took about 10 minutes and she was really nice and helpful.
22 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Ben,
We're so glad to hear your process was quick and that our team member was nice and helpful. Thank you for your kind words!
-Team Eyelation
Came in the mail on time.
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello VOnda,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Great experience
The girl that helped me was very pleasant to work with. She helped me with my prescription and find the right frame for my safety glasses
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello David,
We're happy to hear our team member was pleasant and helped you find the right frames for your safety glasses. We appreciate your positive feedback!
-Team Eyelation
the case is to small for my glasses
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Darnell,
Thank you for your reply. We apologize the case does not fit. We will review our current inventory and send a different one. Thank you for your patience.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Stephen,
We're glad our team was polite and helpful. Thank you for your positive feedback.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Julio,
We're happy to hear you're pleased with our product's great quality. Thank you for your feedback!
-Team Eyelation
Great customer service.
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Ron,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Teco,
We're happy to hear our reminder emails were helpful. Thank you for your feedback! We hope you enjoy your new safety eyewear1
-Team Eyelation
My glasses work great!
Everything went smoothly, my glasses came on time and they work great.
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Syed,
We're so glad everything went smoothly, your glasses arrived on time, and they work great. Thank you for your positive feedback!
-Team Eyelation
Very easy process for ordering
Very easy process for ordering. Haven't got the glasses yet but only been a weak since ordering.
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello James,
We appreciate your positive feedback on our ordering process! We are working to get your glasses to you swiftly. Thank you for your patience.
-Team Eyelation
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