I was thrilled to be visiting the UK and found a Fairfax & Favor store in the Cotswolds area. During a weekend outing, I planned our day around visiting the store and it did not disappoint. I was gree... Ver mais
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I was incredibly disappointed by my recent visit to this shop. Upon entering, a couple of the store assistants were extremely judgmental toward me and the ladies I was with. Their attitude was so unco... Ver mais
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Exquisite and beautifully made bag. Pebbled leather is just phenomenal (would love more in this leather especially Tan and Chocolate Brown). Great size of mini bag (Town & Country Clutch Mini Bag) fit... Ver mais
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Boots ordered and within no time at all a notification to say they’ve been sent. Arrive quickly and very nicely packaged. Lovely boots, nice and narrow which suits my foot. Follow up emails sent to gi... Ver mais
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Detalhes da empresa
Escrito pela empresa
British Luxury Footwear & Accessories. Free Worldwide Delivery* and 60-Day Free Returns*.
Informações de contato
Narford Hall, Narford, PE32 1JA, King's Lynn, Reino Unido
- info@fairfaxandfavor.com
- fairfaxandfavor.co.uk
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service team.
Excellent customer service team.
Lost a tassel from my Explorer boots. Replacement received within a few days.
Totally free of charge as within warrenty period.
11 de julho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Hi Sarah,
Thank you for your kind review.
We're so pleased we could help and get your replacement tassel to you quickly. It's great to hear you've had a positive experience with our customer service team.
Kind regards,
Heidi
Customer Care Team Manager
Another addition to my collection!
Lovely afternoon spent at the Fairfax & Favor shop in Bawtry, I purchased the sky blue mini basket bag and matching coin purse, lovely quality which I always find when purchasing one of their items, my go-to luxury brand! The staff at Bawtry were very helpful as is usual in all the stores I have been into!
6 de julho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Hi Shirley,
Thank you for your lovely review!
We're delighted to hear you enjoyed your visit to our Bawtry store and love your new Sky Blue Mini Basket Bag and matching coin purse. It's wonderful to know our team provided such helpful service.
We truly appreciate your continued support and look forward to welcoming you back soon!
Kind regards,
Heidi
Customer Care Team Manager
Absolutely love this brand
Absolutely love this brand, yes it's not cheap but the quality is superb. I've bought alot of the sky blue I love it. I also love that they take blue light cards . Just wish they would make the bag straps adjustable longer. The basket bag strap us not long enough unless your under 5'4. It needs making longer please as I've had to buy a different strap and got the price I paid you shouldn't have to.
1 de maio de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Hi Rachy,
Thank you so much for your lovely review and continued support. We're delighted to hear how much you love our Sky Blue collection and that you've been pleased with the quality of our products.
We're thrilled that our Blue Light Card discount helps make your shopping experience even more enjoyable.
We also appreciate your feedback regarding our basket bag strap length. Customer comments like yours are invaluable, and we understand how important comfort and practicality are, especially for different heights and preferences. We're sorry that you needed to purchase an alternative strap and will certainly pass your suggestion on to our product development team for consideration in future designs.
Thank you again for taking the time to share your experience and for supporting our brand.
Kind regards
Heidi
Customer Care Team Manager
Resposta da Fairfax & Favor
Morning Teresa
Thank you for your wonderful review. We are truly delighted to hear that you enjoyed both our products and the service you received. Delivering exceptional quality and a seamless customer experience is at the heart of everything we do, so your kind feedback is greatly appreciated.
Thank you for choosing us and for taking the time to share your experience. We look forward to welcoming you back again soon.
Kind regards,
Heidi
Customer Care Team Manager
First class service!!
I got myself gorgeous cornflower blue windsor from a well known auction site. When I received it ,it didn't have a dust bag or a box. I contacted F&F to see whether they sold dust covers. They do. I then asked If they sold the boxes as well. They do. So they sent me an Invoice, I paid it. A couple of days I received my box and bag. They were reasonably priced. Service was brilliant. Thank you Olivia.
29 de junho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning Julia,
Thank you for your wonderful review.
We're delighted to hear that Olivia was able to assist you in sourcing both a dust bag and presentation box for your gorgeous Cornflower Blue Windsor handbag. Providing excellent customer service and helping our customers complete their purchases is always our goal, so it's fantastic to know you found the process straightforward and reasonably priced.
We truly appreciate your kind words and will be sure to pass your feedback on to Olivia. We hope you continue to enjoy your beautiful Windsor bag for many years to come.
Kind regards,
Heidi
Customer Care Team Manager
Valencia wedge
I have two pairs of Regina boots, the suede cow girl boots, espadrilles and various clothing but I recently purchased the new Valencia heels and they will not refund me. They have changed the design so the rub, the ankle strap is shorter, the buckle is poor quality and shorter and the size changed! Customer service were so unhelpful. I have also lived Fairfax but the quality is changing clearly to make them cheaper and it’s showing
1 de julho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning Rosa,
We are sincerely sorry to learn that your recent purchase of the Valencia heels did not meet your expectations and that your experience with our Customer Care team left you disappointed.
As a valued customer, we greatly appreciate you taking the time to share your feedback. Insights such as yours are invaluable in helping us refine both our service and customer experience.
While we are unable to comment on individual perceptions of product design and fit, we recognise that comfort and sizing can vary between individuals. We continually review customer feedback and product performance as part of our ongoing commitment to maintaining the quality and craftsmanship our customers expect from our brand.
We can confirm that a full refund has been issued, and I have also contacted you directly via email regarding this matter.
Thank you once again for your feedback and for your continued support. We value your loyalty and the opportunity to address your concerns.
Warm regards,
Heidi
Customer Care Team Manager
Fairfax & Favor is a fantastic brand
Fairfax & Favor is a fantastic brand, not only because of the quality and style of its products but also because of the exceptional customer service.
I would like to thank Olivia for the excellent customer service she provided. She was friendly, professional, and incredibly helpful throughout the whole process. She responded to my query promptly and resolved everything quickly and efficiently. Olivia is a real credit to the company and I wanted to make sure her excellent support was recognised.
Thank you again
1 de julho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning Cashia,
Thank you so much for leaving us this lovely review!
We are so pleased to hear this and thank you for taking the time to share this! We will make sure Olivia is praised for her excellent customer service.
We hope you have a lovely day.
Best wishes,
Angy
Fairfax & Favor Tetbury Bag Heather Suede
Was looking forward to receiving the Tetbury Bag in Heather Suede unfortunately and extremely disappointingly the bag was marked in several places and the handle packaging well lets just say it wasn't the pristine crisp fresh look you would expect from a brand of this expense or the way you would expect a package from a high end brand like this to be received.
So decided to return it for a replacement in the hope I would receive an immaculately presented new unmarked bag expertly packaged...I received the same bag back! You expect when your paying this kind of money for a purchase that new products will be received in immaculate condition. I have returned again for a full refund.
So be warned...be prepared to receive your little piece of heaven damaged with a view to having to send it back.
22 de junho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning Sasha,
Thank you for taking the time to leave us a review, I hope you are well.
I do truly apologise for this and completely understand how upsetting this experience must be.
This is not something we would expect to occur and so, I am extremely sorry that this has happened on two occasions.
This has been raised internally and so, this will be looked into with the relevant departments.
Best wishes,
Ella
Royal Highland show deflating experience
We recently attended the Royal Highland show where my wife was looking forward to the possibility of extending her F&F collection. She was also looking for some tassels for her explorer boots.
When we arrived at the impressive stand we initially took a look around whilst trying to get the attention of a member of staff. We really struggled to do this as the staff seemed to gravitate toward’s other attendees, this made myself feel under valued, especially as we have purchased items in the past online and in there Helmsley store.
My wife was initially interested in a pair of trainers and a new handbag but when we were ignored she decided not to extend her collection. She did still require the tassels tho as one has been lost from her existing boots. Eventually a lovely member of staff from another section acknowledged us briefly but she said they no longer sell the oak leather tassels so we left without any. Even tho they were there to purchase for £25 ! The staff seemed to gravitate towards the attendees that were either wearing F&F already or were younger than ourselves.
On this occasion neither myself or my wife had any noticeable F&F on us although my wife was wearing her belt but not seen and our umbrella was in the car as there was no rain forecast for Saturday. Maybe if my wife was wearing a pair of her boots that day we may have been treat a little bit like we are use to when visiting Helmsley.
We spent a total of 30 minutes there with very little interaction from the staff. My wife decided to get her trainers from Holland and cooper where we had a pleasant experience. (first time buyer from Holland and cooper) this could have been a easy sale if we were treated like the valued customers we have been over the past couple of years.
20 de junho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning ,
Thank you for taking the time to share your experience with us.
I am sorry to hear this and apologise for any disappointment or inconvenience this has caused.
Please rest assured, wearing our products is not expected of our visitors and I do apologise for this if this is how you felt. We would love for all new and previous customers to visit us even just to browse or say hello and there is no obligation to make any purchases.
In regards to the tassels, I do apologise for any frustrations this may have caused. Unfortunately, we are only able to sell these as a pair and are sadly unable to offer them individually. Please do reach out to our Customer Service team so that we can take a further look into this for you.
I am sorry again for this and we hope to regain your trust again in the future!
Best wishes,
Paige
Archie Khaki Brown Jacket
Great quality products and service, true to size, I purchased the medium/42 jacket
4 de junho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning Michael,
Thank you so much for leaving us this lovely review!
We are so pleased to hear this and thank you for taking the time to share this!
We hope you have a lovely day. :)
Best wishes,
Paige
Just used the new way of returning and…
Just used the new way of returning and it was simple, I’d ordered the wrong size.
19 de junho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning Susan,
Thank you so much for leaving us this lovely review. We are so pleased to hear this!
We hope you have a lovely day. :)
Best wishes,
Paige
Disappointed Customer
I purchased £155 trainers worn weekly for less than 10 months which
developed a tear in the heel lining. Fairfax & Favor classified it as wear and tear and offered £30 store credit. The customer service team were always well mannered but I felt and still do that they missed the point. I was a convert to Fairfax & Favour, loved the brand and wanted to purchase more but this experience has changed that for me. While I appreciate their gesture, I expected better durability from a premium-priced product and won’t be buying from them again
16 de junho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Dear Tracey,
Thank you so much for taking the time to share your concerns. We do really apologise for any disappointment caused. We do appreciate that this was not the outcome you hoped for. We will ensure your feedback is passed on.
Best wishes,
Ciara
Fabulous Bawtry Store
I just wanted to write and express my sincere gratitude for a wonderful shopping experience on Saturday 13th June at your Bawtry store.
I booked a private shopping experience hosted upstairs and was greeted by the incredible Jules!
We were met on arrival with lovely smiles and made to feel welcome straight away.
We were encouraged to try on anything and browse the store which is beautiful! My two friends and I wanted the wallpaper immediately.
Upon getting settled upstairs the bubbly was opened and we were off.
I had my heart set on the high heel Regina’s in black leather, and they certainly did not disappoint.
The whole experience was managed by Jules and she was amazing! Patient, attentive, and genuinely interested in our chit chat.
I can’t thank her and the Bawtry team enough for making a little early 50th birthday celebration that little bit more extra special.
I left with the gorgeous boots, 2 pairs of tassels and the Mae tan and cream top – my friend a belt for hubby and the Madeline Gillet. My other friend left with a long wish list!
Jules is a credit to your team, and I just wanted to say thankyou and a special thankyou to her.
I will be back as I saw so many beautiful items – maybe a handbag to match the boots if I’m lucky.
13 de junho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning Emma,
Thank you so much for leaving us this fabulous 5* review!
It is very much appreciated and we are so pleased to hear of your wonderful experience with our Bawtry team.
We will certainly pass this feedback on to them. :)
Thank you, we look forward to seeing you again in the future.
Have a wonderful day!
Best wishes,
Paige
Bag cleaning query
I emailed to ask how to clean my daughter's bag which someone had spilled a drink on. The team were so quick to respond with helpful advice, we got the bag cleaned and are very grateful for the swift response.
31 de maio de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning Jill.
Thank you for taking the time to leave us a review. I am sp pleased we were able to help you and your daughter.
Best wishes
Olivia
Simply amazing!
Absolutely fantastic service and the quality of the products is second to none.
If you value beautiful products, quality and friendly and reliable service look nowhere else.
Thank you Fairfax & Favor team! We will certainly keep coming back!
6 de junho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning,
Thank you so much for leaving us this lovely 5* review. It is very much appreciated!
We are so pleased to hear of this and are glad we could help!
Thank you again, have a lovely day. :)
Best wishes,
Ella
Tassel back
I recently lost the back of one of the tassels from my Fairfax & Favor boots and couldn’t find a replacement on the website. I sent an enquiry via their Facebook page and within just a few hours received a response from Paige.
Paige went above and beyond, sourcing exactly what I needed and arranging for it to be packaged and sent out to me. The customer service was friendly, efficient and genuinely helpful throughout.
This is exactly why I continue to buy from Fairfax & Favor. Not only are their products beautiful and high quality, but their customer service is second to none. Amazing service as always – thank you, Paige and the Fairfax & Favor team!
10 de junho de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning,
Thank you so much for leaving us this lovely 5* review. It is very much appreciated!
We are so pleased to hear of this and are glad we could help!
Thank you again, have a lovely day. :)
Best wishes,
Ella
Tan Sliders cut my feet
The Southwold Sliders have absolutely ruined my feet, as where the leather straps cross the stitching rubs across the top of your foot causing them to bleed, these shoes are unwearable unless you have a pack of plasters to hand!
30 de maio de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning Hannah,
Thank you for taking the time to leave us a review . I’m sorry to hear you’ve experienced discomfort with your new shoes — I know that can be frustrating. Blisters can be a normal part of the break-in process, especially with leather and suede, as these materials need time to soften and mould to your feet.
To help, you might try:
Wearing them indoors first for short periods.
Using thin, breathable socks to reduce friction.
Gradually increasing wear time as they start to feel more comfortable.
Each pair of shoes may require a different amount of time to break in based on the material and style. Patience and consistent wear will usually result in a comfortable fit over time.
While this isn’t considered a manufacturing fault and we can’t accept a return for this reason, we’re here to help make the break-in process as easy as possible.
We hope this helps,
Kind regards, Jordan
Unwearable shoes
I purchased a pair of Southwold Tan Leather Sandals for my wife but where the stitching runs on the cross over straps they cause severe blisters
We have always liked and enjoyed Fairfax and Favor products but these shoes are virtually unwearable
29 de maio de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning Barrie,
Thank you for taking the time to leave us a review . I’m sorry to hear you’ve experienced discomfort with your new shoes — I know that can be frustrating. Blisters can be a normal part of the break-in process, especially with leather and suede, as these materials need time to soften and mould to your feet.
To help, you might try:
Wearing them indoors first for short periods.
Using thin, breathable socks to reduce friction.
Gradually increasing wear time as they start to feel more comfortable.
Each pair of shoes may require a different amount of time to break in based on the material and style. Patience and consistent wear will usually result in a comfortable fit over time.
While this isn’t considered a manufacturing fault and we can’t accept a return for this reason, we’re here to help make the break-in process as easy as possible.
We hope this helps,
Kind regards, Jordan
Outstanding
Excellent quality and so beautifully packaged. Returns could not be easier and the customer care service was exceptional.
16 de maio de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning,
Thank you so much for leaving us this lovely 5* review. It is very much appreciated!
We are so pleased to hear of this and are glad we could help!
Thank you again, have a lovely day. :)
Best wishes,
Paige
Always have the best experience whether…
Always have the best experience whether online or instore !
22 de maio de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Good morning,
Thank you so much for leaving us this wonderful 5* review!
We are thrilled to hear this and are pleased to hear you have enjoyed your experiences with us.
Thank you again, have a lovely day. :)
Best wishes,
Paige
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